Remote Centralized Scheduler ($20.01 - $22.45 / Hour)

Employer Overview

Join our team at Hiring Company, Inc. and enjoy the benefits of a fulfilling career in a supportive and dynamic work environment. As a Remote Centralized Scheduler, you will play a crucial role in providing remote counseling services to clients. With opportunities for telework and flexible scheduling, you can balance your professional and personal life while making a positive impact on others.

**Job Title: Remote Centralized Scheduler**

Summary

The Remote Centralized Scheduler is responsible for scheduling clinical counseling appointments for clients and providing information and referral services. This position is remote but requires candidates to be located within 100 miles of a Naval Installation in the designated region. As part of a telework team, you will work normal business hours and ensure consistent coverage for clients.

Essential Duties And Responsibilities

• Screen and connect distraught callers to appropriate resources
• Maintain direct service metrics for staff
• Correspond with clients and ensure completion of necessary paperwork
• Comply with telework expectations and maintain information security
• Respond well in pressured, crisis situations
• Perform remote centralized scheduling tasks telephonically or via email
• Maintain schedules of remote clinical counseling appointments
• Screen, schedule, and direct callers requesting remote clinical counseling services
• Demonstrate excellent customer service and communication skills
• Manage daily scheduling and reschedule appointments as needed

Supervisory Responsibilities

This job does not have supervisory responsibilities.

Required Education And/or Experience Qualifications

• Strong technology skills and ability to navigate multiple systems
• Excellent oral and written communication skills
• Two plus years of administrative support experience in a medical or social services office setting
• Dedicated home office space and broadband internet service
• Strong data entry and typing skills with high accuracy
• Excellent interpersonal skills
• Excellent computer and office automation software skills
• High School diploma/GED

Preferred Qualifications

• Prior work experience in a fully telework environment
• Experience using comprehensive scheduling program
• Professional experience in a call center environment
• Knowledge of basic counseling terms

Additional Information

• All positions require U.S. Citizenship and reliable transportation
• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
• Must successfully complete a government background check
• Physical demands include sitting, standing, bending, lifting, and using office equipment
• Must have a dedicated professional workspace free of distractions

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