Service Call Center Professional Jobs

Career path and management program available

Call center experience is helpful, but not necessary

Competitive benefit package including Medical/Dental/Life Insurance

5-day work week (Guarantee based on 49 hours, Saturday's and Sunday's are mandatory)

Career path and management program available

Call center experience is helpful, but not necessary

Competitive benefit package including Medical/Dental/Life Insurance

5-day work week (Guarantee based on 49 hours, Saturday's and Sunday's are mandatory)

Support from experienced teammates, ongoing training, and regular meetings with managers for professional development and career progression

High school diploma or equivalent experience, with preference for post-secondary education

Opportunity to provide a superior call experience and own the entire customer interaction from start to finish

Competitive base salary, comprehensive benefits package, and a focus on work-life balance

Providing excellent customer service and support through clear communication and problem-solving skills

Annuity experience required and must obtain licensing within 90 days of hire

Full-time employees are offered Medical, Vision & Dental

401K retirement and saving plans are offered to employees after working at the dealership for 6 months or more

Call center experience is desired

Needs to be responsible and organized, and have good communication skills.

Paid Vacation time, selected holiday pay, sick pay

Adapt in computer database programs (Xtime, TIS, ADP, Spark, OnRamp, Premier, GSM, etc.)

Maintaining thorough, up-to-date knowledge of our products

Excellent communication skills and high attention to detail

Demonstrated superior customer service skills

Previous call center experience is highly preferred!

Compensation: Starting at $19.00 per hour + bonuses + benefits

Answering incoming phone calls and online inquiries

Answer phones, assist and support the Service Manager to ensure all customers/sites receive timely and effective service.

Overseeing the daily service calls ensuring we are meeting our customer and contract requirements.

Min 2 year experience in a service dispatch, HVAC or Medical field related preferred

Receive and dispatch calls after hours on a rotating schedule via company phone and laptop.

Call or email service providers prior to scheduled service to verify appointment.

Call service vendor(s) as needed on open tickets for the day to assess work status.

Risk Management, Account Takeover, Fraud Rings, and Identity Theft

This position is required to work onsite at our Irving location and is not remote.

Proven track record to evaluate/review sophisticated investigation decisions

Monitor fraud across our network

Work onsite when required in accordance with hybrid work from home schedule.

Significant call center and banking experience highly preferred.

Strong written and oral communication skills.

Comprehensive benefits package including medical, dental, and vision, plus flexible spending accounts

Service 60-80 phone calls and inquiries per/day while achieving daily production goals

Develop and maintain strong relationships with both internal and external customers while fostering SHAZAM’s core values.

Client Service Center - Service Professional - Wealth Management Operations

Financial services/banking/ brokerage experience preferred

Strong organizational skills, attention to detail, and excellent follow-up skills

Able to perform efficiently in a fast-paced, changing environment, handling a wide variety of tasks

Ability to be self-motivated and succeed in a team atmosphere

Candidates must have flexibility in work schedule

Career path and management program available

Adhere to lead management plan guidelines for each lead in your database

Call center experience is helpful, but not necessary

Competitive benefit package including Medical/Dental/Life Insurance

1-2 years customer service experience in an outbound calling environment

Outstanding written and verbal communication skills