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Ecommerce Call Center Customer Service/ Sales Rep

Company

See's Candies
Address , Carson
Employment type FULL_TIME
Salary $18.00 - $19.50 an hour
Expires 2023-09-20
Posted at 8 months ago
Job Description
Work is Sweet!

'Quality without Compromise' is not just a motto at See's Candies. It is the most important ingredient in our recipe for success. See's Candies has been in business since 1921 and maintains a reputation for producing the highest quality candy and providing superior customer service.
See's is a leader in the confectionary industry with over 250 retail shops across the USA. We are seeking friendly, enthusiastic individuals who are passionate about providing great customer service.
Summary:
This position handles inbound and outbound calls and/or customer emails in a professional and mutually beneficial manner, based on See’s standards for customer service, order accuracy and sales goal achievement.
:
The pay range for this position at commencement of employment is expected to be between $18-$19.50/hr;
Position Responsibilities
  • Handle all internal and external customer service calls including order entry, processing adjustments, literature requests, tracking orders, creating new accounts and completing required paperwork.
  • Build and maintain solid customer relationships by providing excellent customer service to all inquiries and customer contacts via phone and/or email, with focus on See’s Core Principles.
  • Provide effective and timely resolution for all phone order and/or email-related issues. Record customer compliments and complaints, including processing adjustments for customer complaints.
  • All See’s staff must be committed to the company’s core principles and workplace values, including diversity and inclusion.
  • Assist with other related tasks as assigned by management.
  • Assist customers in selecting the most appropriate products and programs by tailoring recommendations to specific customer needs. Process candy and gift item orders, payment and shipping information. Utilize upselling and suggestive selling methods to achieve defined sales goals.

COMPETENCIES:
  • Customer centered
  • Listening skills
  • Attention to detail
  • Integrity
  • Sales focus
  • Effective communication

MINIMUM QUALIFICATIONS:
  • Proven ability to learn new technologies quickly and manage change efficiently, proactively and in a positive manner.
  • Able to work a flexible schedule to meet the needs of the business during peak holiday seasons.
  • Customer service experience; contact/call center environment is preferred. Sales or telemarketing experience ideal. Must be results-oriented.
  • Demonstrated PC keyboard skills by touch; accurate typing skills.
  • Working knowledge of Customer Relationship Management systems.
  • Friendly and clear-speaking phone voice; effective verbal communication skills required.
  • Solid attention to detail; ability to work accurately with speed and professionalism. Able to convey enthusiasm for product and programs sold.
See's is an EOE
See’s will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state or federal law (including San Francisco Ordinance #131192 and Los Angeles Municipal Code 189.00).