Call Center Agent Jobs

he California State Lottery is looking to fill the role of a Call Center Agent/Program Technician within our Sacramento Lottery Headquarters.

Position Highlights;

• Respond to customers and general public incoming calls regarding Lottery products and how to submit 2nd chance draw prizes
• Answer and respond to incoming calls
• Respond to calls from Lottery retailers

If this opportunity would be a good fit for you, we encourage you to apply today and join our winning team!

People are drawn to the California State Lottery because we:

• Empower team members to bring their knowledge, expertise, and innovation
• Support the importance of work-life balance
• Are an energetic, creative, and talented team
• Recognize individual and team contributions
• Invest in the professional development of our team members
• Value diversity and inclusion in the workplace
• Generate supplemental funding for education. Each year the Lottery contributes approximately $1.8 billion. We have a worthy mission that we’re sure you’ll take pride in too.
• Are dedicated to preserving our environment by lowering our carbon footprint

and Duties:

In a Call Center environment, Under the general supervision of the Supervising Program Technician II, the Call Center Agent provides customer service using a telephone on a wide variety of Lottery-related issues to all Lottery customers including internal staff, players, retailers, and the public. This position requires knowledge of all Lotter Scratchers® and draw games, the California Lottery Act, Lottery gaming rules and regulations, multiple lottery programs, policies, security procedures, and overall Lottery operations. The position accesses highly sensitive computerized files from both the Lottery and vendors.

This position requires applicants to have completed the Program Technician exam/assessment. If you need to take the exam/assessment or if your score has expired, visit the following link: https://www.calcareers.ca.gov/JOBSGEN/0PBCZ.PDF

Desirable Qualifications:

• Bilingual skills are desired, but not required
• Ability to work independently and collaboratively with teams
• Ability to interpret and apply specific rules, policies, and procedures.
• Strong organizational and time management skills
• Excellent interpersonal and communication skills (verbal and written)
• Detail oriented
• Ability to professionally interact with internal and external customers
• Excellent job performance
• Experience delivering superior customer service

For more information about this opportunity, its benefits, and instructions on how to apply -- click the Apply button.

Job Type: Full-time

Pay: $2,917.00 - $3,920.00 per month

Benefits:

• Dental insurance
• Health insurance
• 401(k)
• Parental leave
• Vision insurance
• Professional development assistance
• Paid time off

Shift:

• 8 hour shift
• Morning shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: In person