Call Center Agent Jobs

Responsibilities

Job description

• Identify and escalate priority issues to the appropriate department or supervisor
• Maintain customer records by updating account information and documenting interactions
• Provide accurate information about products, services, and company policies
• Follow communication scripts to ensure consistent and effective customer service
• Handle customer complaints and resolve issues promptly and efficiently
• Answer incoming calls and respond to customer inquiries in a professional and courteous manner
• Meet or exceed call center performance goals, including call handling time, customer satisfaction, and quality assurance metrics

Requirements

• Proficient in using computer systems and software applications
• Familiarity with medical office procedures and terminology is a plus
• Excellent verbal and written communication skills
• Ability to multitask and prioritize tasks effectively
• Previous experience in a call center or customer service role preferred
• Strong problem-solving abilities and attention to detail
• Ability to remain calm and professional in stressful situations

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, requirements, or working conditions associated with the role.

Please call Larissa if you meet requirements: 951-297-3591 X108

Job Types: Full-time, Contract

Salary: $17.50 - $18.00 per hour