Business Systems Analyst (Microsoft 365 Teams/Genesys), Unified Communications (Remote)

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Job Summary

Zimmer Biomet is a global medical technology leader. Our team members are part of a company with a heritage of leadership, a focus on shaping the future, and a mission dedicated to alleviating pain and improving the quality of life for people around the world.

The Business Systems Analyst in this role will be the front-end support for Microsoft 365 Teams calling and Genesys call center technology. They will work closely with other IT (Information Technology) teams and vendors to enhance and implement new functionality in Teams Calling and Genesys Call Center Technology.

Principal Duties and Responsibilities

• Proactively enforces worldwide and local security policies to ensure IT information assets are protected
• Collaborate with customers and IT to define end user and technical requirements.
• Configure and administer Microsoft Teams technology, Genesys Call Center technology and similar tools
• Communicating with internal team members and users directly on projects.
• Under general direction, performs analysis, technical support, and recommendations to improvements around Unified Communications systems.
• Coordinate with vendors on open tickets, issues, and escalations.
• Troubleshoot and resolve technical issues around UC systems
• Participate in customer and business partner meetings to understand requirements and support needs.

Expected Areas of Competence

• Strong analytical, troubleshooting and problem-solving skills
• Understanding of the latest technologies and trends in Unified Communications
• Strong organizational, communication, and customer service skills
• Ability to work independently and as part of a team

Education/Experience Requirements

• Bachelor's degree in Information Technology or related field and 3+ years of related work experience
• 1+ years of experience integrating Unified Communications (ex. Teams, Genesys)
• Microsoft Teams Certification is a plus
• Genesys Call center technology experience is a plus

Additional Information

At Zimmer Biomet, we believe in The Power of Us, which means that we are stronger together. We are committed to creating an environment where every team member feels included, respected, empowered, and celebrated.

As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. This is why we offer you a competitive rewards package that includes medical, dental, vision, life and disability insurance, wellness incentives, employee assistance programs as well as paid time off for vacation and holidays.

EOE/M/F/Vet/Disability

Compensation Range: $75000 - 95000