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Related keywords
- Customer Experience Manager
- Manager Customer Experience
- Customer Experience
- Customer Experience Strategy Manager
- Digital Customer Experience Manager
- Customer Experience Project Manager
- Customer Experience Assistant Manager
- Customer Experience Workforce Manager
- Customer Experience Retail Manager
- Retail Customer Experience Manager
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Customer Experience Manager Jobs
Company | The Home Depot |
Address | Rowlett, TX, United States |
Employment type | FULL_TIME |
Salary | |
Category | Retail |
Expires | 2023-09-24 |
Posted at | 8 months ago |
Position Purpose
- 25% - People - Ensure adherence to work rule policies regarding safety referenced in the Standards of Performance. Give input to ASMs on associate performance and participate in talent planning for all hourly associates Assist SM and ASMs with associate interview and hiring process. Approve and address missed punches, variances, schedule changes, receive "call outs" and communicate with ASMs and SM regarding follow-up actions. Provide in the moment coaching based on observations and behavior. Partners with ASMs regarding formal performance conversations and discipline. Holds associates accountable for following all SOPs. Recognizes associates for demonstrating expectations Use recognition tools (BRAVO / Homer) to highlight associates demonstrating value based behaviors and productivity.
- 25% - Service - Drive customer service and associate engagement; coach associates on proper customer service techniques and ensure team is providing the highest level of customer service. Resolve customer escalations within the store and through Customer Care Ensure Department Supervisors and Floor Sales Associates are prepared for high-volume sales periods Monitor customer flow through checkouts and take action to ensure customers are receiving fast, friendly service Take corrective action as necessary.
- 50% - Manager on Duty - Validate daily store priorities with ASMs and SMs Ensure associates complete all store checklist in accordance with timing expectations. Lead store kickoff meeting and walk each department to ensure store readiness. Communicate messages, priorities and task to all associates Perform Opening, Closing and MOD tasking as well as other whole store focus. Provide input to associates, verify issue correction, and preventative action in put in place. Ensure associates follow all safety and Hazmat procedures and Safety Matters guidelines at all times Make sure all equipment and machines are functioning properly. Review current and upcoming events and ads to determine if any action is required, partner with appropriate DS or ASM as required.
- This Position typically reports to Store Manager.
- This role has 0 direct reports.
- No travel required.
- Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).
- Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.
- Must be 18 years of age or older.
- Must be legally permitted to work in the United States.
- Ability to work a flexible schedule.
- Whole store management
- Home improvement industry experience
- Big box retail experience
- The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
- Minimal or no education requirements.
- 3
- 0
- No previous leadership experience
- No previous leadership experience
- None
- Customer Focus
- Self-Development
- Communicates Effectively
- Develops Talent
- Drives Engagement
- Manages Conflict
- Drives Results
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