Customer Experience Operations Associate Manager Jobs

Has a proven track record of exceptional time management – effectively plans long-term and big picture projects, while maintaining day-to-day effectiveness.

Everyone at Teads plays a role in making this experience efficient, strategic and most importantly, beneficial for our clients.

Within 3 months of hire: demonstrate ability to manage basic tasks within allotted deadlines.

Manage basic projects based on current business needs.

A minimum of one year of relevant work experience at a digital media agency, publisher, SSP, DSP or AdTech company.

Bachelor’s Degree, Associate Degree or equivalent work experience preferred.

In lieu of degree, may consider a combination of education and related work experience.

- Managers associate relations issues

Delivers results in line with the following key metrics/accountabilities:

Carries out responsibilities in a fair, ethical and non-discriminatory manner and ensure that staff follows these same guidelines.

Manages expenses in line with departmental budgets and corporate business conditions. (If applicable)

5+ years' experience supporting business software applications in a SaaS or Services based organization.

2-3 years of customer service and/or operations experience

Prior experience with health insurance industry is helpful

Ability to embrace change in a scaling environment

Work with the Customer Experience team to help elevate the Spanx brand and build engagement with our customers

Analyze qualitative and quantitative data and identify opportunities. Provide actionable recommendations to improve the customer experience

Dive into the details of customer experience reports and data to mine out significant opportunities.

Interact with other departments across Spanx to gain additional product and/or technical knowledge as necessary 

Bachelor’s degree in related function or comparable professional experience

3+ years of experience in a customer-focused role preferably in social media, customer experience, eCommerce, fashion/retail, customer/market research 

Full-time Position in Global Logistics

A career with John S. Connor Global Logistics

− 401K and profit sharing

Launch Customer Experience in-person community engagement: Building Connections

Build and implement a communication and storytelling program for Customer Experience employees to share their experiences.

Develop educational programs and presentations (speakers, workshops, electronic messages, etc.) to deliver news and updates about our campaigns and activism opportunities.

Educate the Customer Experience teams on current company-wide social and environmental campaigns.

Team-oriented – Thrives in an environment of collaboration and offers support to co-workers.

1-3 years’ experience working on social and environmental campaigns and community activism.

Collaborate with ET to optimize Salesforce architectural improvements to better support CX activities like customer management, renewals, and customer health

Familiar with deploying Account Management tools like Gainsight

Experience building health and adoption scoring - aggregating data, mapping between systems, and scoring optimization

Experience building Salesforce-integrated technology solutions, reports, and dashboards and adjusting permissions, validation rules, and workflow rules

Able to translate business problems into technical requirements for technical audiences and business impact conversations for non-technical audiences

Mental health, wellness & fitness benefits

Must have strong interpersonal skills to effectively communicate with both internal and external clients. 

Must have proficient computer skills within the following applications: Microsoft Word, Excel, ACCESS, Adobe and Internet business application usage. 

Must demonstrate the ability to perform work independently, demonstrate solid organizational and attention to detail skills.

Experience and/or basic project accounting or costing principals is desired.

Answers any customer/subcontractors’ inquiries and resolves or escalates customer issues, as appropriate.

Runs query reports, researches, and reconciles unaligned costs.

3+ years of experience in people management

Experience leading a remote workforce is preferred

Work with Operations leadership team to proactively manage workflows and department projects to meet SLAs and challenging goals

Identify and own special projects that directly contribute to the growth and evolution of the candidate experience

4+ years of experience in a customer-facing role

2+ years of experience in leading projects or peers to achieve common goals

Manage a team of Customer Experience Operations professionals, providing guidance, support, and coaching to ensure optimal performance and professional growth

Effectively project manage complex, cross-functional key initiatives, and communicate clearly through effective strategic presentations and organized tracking systems

Strong problem-solving skills, with a proven ability to analyze complex issues and provide compelling solutions

Excellent communication and collaboration skills

Ability to to work remotely

Collaborate with cross-functional teams, including Product and Systems, to identify and address operational challenges and optimize processes

Prior experience working with account management, business operations, or program management teams

Collaboration Skills: Strong teaming skills and experience to bring together diverse views.

Data entry, analysis and reporting in Salesforce

Experience with Zendesk is a plus

5+ years of work experience in SaaS or technology company

Communication Skills: Exceptional listening, oral and written communication skills as well as presentation skills. The ability to multitask effectively.

The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Typically reports to the Product Management Manager or Sr. Manager.

Manages and grooms the product backlog; makes future decisions based on the value that will be delivered

Manages the purchase order and invoicing process with 3rd party vendors

0-1 years of relevant work experience

Experience working in a fast paced, fluid environment where priorities shift on a regular basis

Familiarity with JIRA Service Management, Airtable, Salesforce, Notion, Zapier, Loom, and Asana

Using our JIRA ticketing system to address and manage requests from fellows, alumni, and internal teams

Experience or familiarity with Google Suite & Slack

Background in Customer Experience or Customer Support

Experience working in an early-stage startup

Experience working in the tech industry or with tech professionals

3-4+ years experience in customer service or operations management

Manage customer inquiries to ensure a luxury experience.

Optimization of Experience & Operations team processes and procedures as they stand today.

Exceptional customer service skills and the ability to exceed expectations for a demanding client base

Strong execution skills and proven track record thereof

Strong networking and relationship-building skills

Educating participants about the exchange and developing our education hub, first-round experiences, and other instructional services

Managing Kalshi's relationship with its members and providing them with a robust and reliable line of communication

Helping participants through issues they're facing and providing them with the support they need as they get onboarded onto the exchange

Owning our company Discord, Reddit, and other community channels

Ensuring timely determination and settlement of our markets on a daily basis

Executing the backend operations to launch new markets

· Demonstrate conflict management skills and maintain professional composure

· Proven customer support experience or experience in sales and/or account management

· Meet revenue goals set by management through new and recurring business

· Providing a world-class service experience to horse enthusiasts of all types

· Strong written and verbal communication skills

· Previous retail experience is a plus

Proven organizational/time management skills with the ability to prioritize tasks and initiatives in a fast-paced environment

Assist senior customer success managers with the account management of our largest and most strategic customers

Maintain deep knowledge of the Otter product to educate customers and drive product adoption

Experience in the restaurant industry or e-commerce

Increase customer retention by providing world-class, timely service when our customers need it most

Identify customer upsell and cross-sell opportunities within Otter products

A DAY IN THE LIFE OF AN OPERATIONS & CUSTOMER EXPERIENCE MANAGER

Logistics & Supply Chain Management

Document all SOPs and organize accordingly in Guru knowledge base

3+ years of experience in FMCG / operations – preferably cosmetics

Experience in working independently and documenting processes

Enjoy working remotely with flexible hours but can meet strict SLAs without any exceptions

Responsible for Change Management and all other internal/external business practices required to execute upon Onboard Experience initiatives

Five (5) years of Product Operations Management or experience in related field

Knowledge of management concepts, practices and techniques

Bachelor's degree in supply chain management, Business Administration, Finance or a related field

Six (6) years of Product Operations Management experience or experience in related field

In depth knowledge of supply chain and process management tools

Top notch communication, extremely organized, exemplary time management skills

Collaborate cross-functionally with various stakeholders such as Technology and Finance to enhance the customer and agent experience

Develop and implement processes and operational improvements throughout the customer lifecycle to deliver a world-class experience

Investigate different customer-centric solutions and processes to contribute to best-in-class customer experiences

At least 4 years of Customer Experience

Detailed oriented with high analytical skills