Associate Account Manager Jobs

KPS Global (KPSG) is the North American industry leader in the manufacture, production, and installation of Walk-in Coolers and Freezers. KPSG’s end-product serves many channels within the retail food market as well as industrial applications. KPSG is based in Fort Worth, Texas with Engineering activities centralized in the Fort Worth facility (along with Finance, Human Resources, Customer Operations, Sales, and Installation Services), supporting product manufacturing in three locations: Fort Worth; Piney Flats, TN; and Goodyear, AZ.

KPS Global values its outstanding people who are deeply committed to providing innovative, high-quality service to clients from coast-to-coast. As a member of the KPS team, you’ll be part of an exciting and modern company culture where you will enjoy professional flexibility and benefit from an environment where creativity, innovation, and hard work are rewarded.

KPS Global is looking for an Associate Account Manager, to join the Customer Service Department.

The Associate Account Manager will be accountable for maintaining a positive Customer Relationship through accurate, cost effective, compliant and buildable Quotes, as well as knowledgeable of all aspects of Order Management and After Sales Support.

Required Skills

• Send submittals with buyout preapproval form, if applicable
• Accountable for all aspects of after sales support
• Review & Revise jobs
• Create Miscellaneous Orders / Corrective Actions
• Maintain Customer Libraries (Specs)
• Accountable for all aspects of order management
• Provide clear expectations and drive accountability to ensure all internal and external SLAs are met
• Enter service issues
• Interface with customer, outside sales and KPS Global leadership
• Coach, mentor and provide feedback on Quote Specialists and Customer Service Assistant
• Maintain volume of 40-60% of Account Manager within same segment
• Conduct Quality Control on Quotes and Orders
• Must be able to perform all the responsibilities of the Customer Service Assistant and Quote Specialist
• Work on special projects for customer
• Save Quote into Laserfiche and maintain quote and order folders, as required
• Maintain customer schedules, as required

Required Experience

• Ability to set clear expectations and hold others accountable
• Strong prioritization, multi-tasking and organization skills
• Strong MS Office skills
• Associate Degree preferred, will consider experience in lieu of
• Strong emphasis on Math and Technical skills
• Strong verbal and written communication skills
• 2 years experience in Customer Service with estimating in engineered to order product, preferably within the walk-in industry
• Ability to be a self-starter and work independently
• Detail oriented