Unfortunately, this job posting is expired.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Related keywords
- Institutional Consultant
- Institutional Client Onboarding Associate
- Institutional Property Manager
- Institutional Banking Associate
- Institutional Sales Analyst
- Institutional Giving Coordinator
- Institutional Business Manager
- Institutional Giving Manager
- Institutional Sales
- Institutional Consulting Associate
Some similar recruitments
Institutional Client Associate (Rfp Writer)
Recruited by Green Key Resources 8 months ago
Address New York City Metropolitan Area, United States
Property Manager- Rent-Stabilized Jobs
Recruited by Hays 8 months ago
Address New York City Metropolitan Area, United States
Vice President, Institutional Sales
Recruited by Man Group 9 months ago
Address , New York
$125,000 - $175,000 a year
Property Manager Jobs
Recruited by Weller 9 months ago
Address Ballston Lake, NY, United States
Institutional Capital Formation Analyst
Recruited by Selby Jennings 9 months ago
Address New York City Metropolitan Area, United States
Director – Dec And Fxpb Institutional Sales
Recruited by BNP Paribas 9 months ago
Address , New York, Ny
$271,000 - $305,000 a year
Global Sales And Marketing - Institutional Derivatives Clearing Sales - Vice President
Recruited by JPMorgan Chase & Co 9 months ago
Address , New York, 10179, Ny
$160,000 - $285,000 a year
Property Manager, Rockefeller Center
Recruited by Tishman Speyer 9 months ago
Address , New York, 10020, Ny
$130,000 - $150,000 a year
Consultant Jobs
Recruited by Kepler Cannon 9 months ago
Address New York, NY, United States
Client Onboarding Jobs
Recruited by Mizuho Americas 9 months ago
Address , New York, Ny
$65,000 - $120,000 a year
Client Onboarding Jobs
Recruited by Mizuho 9 months ago
Address New York, NY, United States
Institutional Giving Assistant - Hybrid
Recruited by City Parks Foundation 9 months ago
Address New York, NY, United States
Associate, Institutional Research Jobs
Recruited by Equiniti 9 months ago
Address New York, NY, United States
Associate, Institutional Product Development - Alternatives
Recruited by BlackRock 9 months ago
Address New York, NY, United States
Executive Business Partner- Institutional Sales
Recruited by Coinbase 9 months ago
Address New York, NY, United States
Individual Giving Manager Jobs
Recruited by Upwardly Global 9 months ago
Address New York, United States
Blackstone Credit – Institutional Client Solutions Team (“Ics”), Associate
Recruited by Blackstone 9 months ago
Address New York, NY, United States
Associate Manager, Advertising And Online Giving
Recruited by The New York Public Library 9 months ago
Address New York, NY, United States
Banking Associate Jobs
Recruited by Wicker Hamilton 10 months ago
Address New York, NY, United States
Director - Securities Services - Institutional Investors Alternatives Sales
Recruited by BNP Paribas CIB 10 months ago
Address New York, NY, United States
Property Manager Jobs
Recruited by Continental Equities Group 10 months ago
Address Great Neck, NY, United States
Institutional Research Data Analyst - Clarkson University
Recruited by Clarkson University 10 months ago
Address Potsdam, NY, United States
Consultant Jobs
Recruited by Synpulse 10 months ago
Address New York, United States
Associate - Us Institutional
Recruited by Ninety One 10 months ago
Address New York City Metropolitan Area, United States
Analyst/Associate, Americas Institutional Business Platform Pillar
Recruited by BlackRock 10 months ago
Address New York, NY, United States
Associate, Institutional Support Jobs
Company | Gemini |
Address | New York, NY, United States |
Employment type | FULL_TIME |
Salary | |
Category | Financial Services |
Expires | 2023-09-23 |
Posted at | 8 months ago |
Empower the Individual Through Crypto
- Prioritize and triage support requests to the appropriate internal departments, collaborating closely with other operations teams to ensure timely issue resolution.
- Identify and assess the specific needs of institutional clients and work towards achieving prompt and effective resolutions.
- Liaise with internal teams, including Engineering, Compliance, and Security, to escalate and address complex issues, and collaborate with relevant stakeholders to establish protocols for new processes.
- Ensure effective collaboration with a cross-functional team, both locally and globally, to facilitate seamless institutional customer support operations.
- Provide comprehensive institutional client support coverage, limited to East Coast business hours, from Monday to Friday, excluding weekends, that includes occasional weekend and holiday on-call coverage.
- Manage and oversee all inbound client requests from institutional clients via email and phone during East coast business hours.
- Drive process enhancements and efficiencies, actively managing and coordinating projects until completion.
- Possess 3-5 years of experience in a customer support capacity or an equivalent role, preferably within an institutional or enterprise-level environment.
- Strong analytical and problem-solving skills to address and resolve intricate customer issues promptly and efficiently.
- Exhibit a proven track record in solving complex problems end-to-end, showcasing both technical and analytical competencies.
- Possess a basic understanding of crypto, financial markets, and trading to effectively support institutional clients.
- Demonstrate exceptional verbal and written communication skills, with the ability to confidently interact with clients at various levels of seniority.
- Previous experience in financial services support, ideally within the institutional or investment banking sector.
- Experience in providing support through social media platforms (e.g., Reddit, Telegram, Sprout Social, Hootsuite).
- Exceptional interpersonal skills with the ability to build rapport and communicate effectively with institutional clients.
- Knowledge of financial markets and trading, particularly within the cryptocurrency domain, is a plus.
- Previous experience in a customer-facing role, preferably within an institutional or financial services environment.
- Experience working with JIRA, Zendesk or similar customer support ticketing systems.
- Experience working in a cross-cultural and cross-timezone team environment, demonstrating adaptability and collaboration skills.
- Annual Learning & Development stipend
- Competitive starting salary
- Comprehensive health plans
- Flexible time off
- Paid Parental Leave
- A discretionary annual bonus
- Long-term incentive in the form of a new hire equity grant
- 401K with company matching
-
Systems Analyst - Excel, Xml, Sql, Scripting
By CyberCoders At Salt Lake City, UT, United States 7 months ago
-
(Senior) Finance & Shared Services Manager
By Catholics For Choice At Washington, DC, United States 7 months ago
-
Paralegal - Probate Administration
By CyberCoders At Miami, FL, United States 7 months ago
-
Account Executive - Automotive Software
By ECW Search At United States 7 months ago
-
Construction Project Coordinator Jobs
By CyberCoders At River Falls, WI, United States 7 months ago