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Associate Implementation Project Manager (Remote)

Company

Paycor
Address , Remote
Employment type
Salary $61,600 - $105,164 a year
Expires 2023-07-25
Posted at 11 months ago
Job Description
Associate Implementation Project Manager
Remote - Work from Home
Paycor empowers leaders to develop winning teams. Our Human Capital Management (HCM) software modernizes every aspect of People Management from the way you recruit, onboard, develop, pay, and retain employees. Best of all? Our team is growing, and there’s never been a better time to join! If you love to Think Big, Dream Big, Compete to Win, and thrive in a fast-paced environment, we want to hear from you!

Job Summary
Paycor's Associate Implementation Project Manager is responsible for managing the client onboarding experience as new clients transition to Paycor's software applications. The Associate Implementation Project Manager will be the primary owner of assigned implementation projects and be the single focal point for effectively managing all aspects of each project; delivering projects on-time and on-budget with the highest possible customer satisfaction.
The Associate Implementation Project Manager will document, coordinate, and monitor implementation projects from kick-off through go-live and successful transition of the client and solution to company using Paycor's project methodologies and serve as a liaison between the company and the client to ensure that client business objectives and requirements are met.
A successful candidate will possess the ability to influence all levels of associates - from individual contributor to senior leadership - both directly and indirectly. Additionally, the Implementation Project Manager will demonstrate the desire and willingness to understand what's important to Paycor's clients. He/she will be able to act as an internal advocate and ensure clients' needs are met within the software.
Essential Duties and Responsibilities
  • Maintain an implementation issues log with tasks, completion dates and ownership; distribute log on a regularly internal and external stakeholders
  • Serve as the initial point of contact for any client escalations and schedule and lead regular meetings
  • Ensure that customer business objectives are well understood by the project team
  • Troubleshoot hardware and software system problems for clients and escalate to technical support when needed
  • Timely follow up and communication with sales and department management regarding status of accounts
  • Manage the conversion of new clients to Paycor software solution by working effectively with a wide range of internal and external stakeholders
  • Responsible for raising concerns quickly to internal stakeholders and escalate when necessary
  • Effectively analyze and develop mitigation plans for any significant potential risks
  • Perform assigned responsibilities relating to client service, such as lost account management, late night rotation, and proactive/reactive client calls
  • Ensure that projects remain on schedule and within scope and budget and prepare and deliver change requests when appropriate
  • Record and communicate implementation progress in project management software
  • Provide technical expertise to support the sales team as needed
  • Train new users on Paycor system and procedures as a supplement to other training resources
  • Establish a strong working relationship with each client based on clear expectation-setting and mutual trust building
  • Ensure that customer requirements are defined clearly and system will meet their needs
Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required.
  • Solid communication, presentation, organization, and planning skills
  • Demonstrated proficiency with PC software including Microsoft Office Suites
  • Flexibility in scheduling to meet client needs with short turnaround
  • Strong organizational, time management and multi-tasking skills
  • Experience leading multiple complex projects simultaneously
  • Excellent communications and interpersonal skills
  • 2-3 years experience in a client service position with face-to-face client exposure
  • Ability to monitor, evaluate, and provide feedback on the outputs and performance of workgroup members and take actions necessary for improvement
  • Four-year degree or equivalent experience
  • Ability to identify key barriers/core problems and apply problem-solving skills in order to deal creatively with complex situations
  • Travel required with some ability to travel on limited notice
Paycor Total Rewards
We are proud to provide best-in-class benefits delivering a personal and professional experience that meets you where it matters most - the well-being of you and your loved ones.
Highlights include:
  • A flexible virtual-first work philosophy
  • 401(k) with $.65 match for every dollar contributed up to 6% of eligible pay
  • Three medical plan options – including a $0 cost option and travel & lodging support to ensure access to medical care
  • Generous paid time off in addition to 10 paid holidays (including YOUR Holiday to celebrate a day or holiday you hold special)
  • Employee Stock Purchase Plan, which enables you to buy PYCR stock at a 15% discount
  • Paid leave for birth parents, non-birth parents, elder caregivers, and military support
  • Sabbatical opportunities for tenured Associates
  • Inclusive and accessible Employee Assistance Program (EAP) to help with everyday challenges
  • An initial equity award in Restricted Stock Units (RSUs) for all new Associates and on-going award opportunities to participate in the value created through Paycor's growth
We also offer competitive compensation determined by each individual's relevant experience, skills, and education. We anticipate the base pay for this position to be between $61,600-105,164. In addition to base pay, Paycor Associates are eligible for either a performance-based annual bonus or commission, depending on their position. If your desired salary falls outside of these rates, we hope you'll still apply as there may be other positions that better align.
For more information about our total rewards, please visit www.mypaycorbenefits.com.