Project Manager - Remote

Description:

Project Manager - Remote

• 28 PTO Days including company holidays
• Dental
• 401K match
• Full Benefits
• Medical
• Vision

New Era Technology is a global technology solutions provider with 4,500+ employees and offices around the world. New Era offers Cloud, Managed, Professional, and Security services, and delivers Collaboration, Data Networking, Digital Transformation, and Physical & Life Safety solutions to more than 14,500 customers worldwide.

We are looking for team members to contribute to and deliver our mission: “To deliver and support technology solutions that securely connect people, places, and information.” New Era Technology is a community of like-minded, like-hearted people who share the same vision and values.

Work alongside the finest team of highly skilled and industry-certified professionals who are encouraged to drive change and think outside of the box. As a team member, you will receive competitive benefits, industry training, and certifications. New Era Technology empowers businesses to embrace the future workplace. As customers shift their perspectives on where and how work happens, we are there to meet them with flexible, resilient, and productive solutions.

New Era Technology provides a team-oriented culture, a positive environment filled with incredible staff, and a genuine passion for providing the best service to our customers worldwide. We believe that investing in our employees is the key to professional growth, delivering exceptional experiences for our customers, and setting the standard for excellence in our field.

We offer a growth-orientated, high-tech environment for employees. Along with our many benefits, you can expect a corporate culture that promotes personal and professional development. Our customer-focused teams are built on our core values: Community, Integrity, Agile, and Committed.

Requirements:

The Project Manager administers assigned project(s) from ramp-up to completion; planning and executing the projects within the terms of the signed agreement ensuring the project is delivered on time and within budget.

PRIMARY DUTIES include but not limited to:

• Maintain accurate and detailed information on Projects pertaining to: Job progress, photograph files, daily tracking reports, and job costing and communicate regularly with assigned stakeholders
• Act as the main point of contact and communication between all internal and external contacts
• Improve customer satisfaction/NPS scores
• Manage Project Information/Data via company-issued toolsets and systems, while keeping stakeholders informed of Project status. This can include customer-specific internal systems that were included as part of the project bid.
• Accurately estimate costs and revenue for the life cycle of Projects and/or Work Orders according to our company goals and standards
• Attend and contribute to weekly Operations meetings
• Ensure that corporate policies and procedures are understood and followed
• Provide upper management with assessments and identification of potential new business relating to assigned customer
• Ensure all facets of account specific field operations are executed safely, to industry standards, and in accordance with the signed agreement
• Assist in the development of project bids and proposals with oversight of the negotiated terms and pricing with subcontractors for all projects assigned to the Project Team
• Drive measurable operational excellence in key process areas including Days to Invoice, Tech On-Time Arrival, Project Target Goals, Team Productivity, and Quoted to Actual Project Margins.
• Ensure accountability to SLA and customer satisfaction
• Lead project kick-off meetings to ensure proper initiation of a given project. Act as initial point of escalation for all issues that require further investigation. Complete accurate monthly forecasting report to aid in proper staffing and future financial analysis
• Implement project and process mangement methodology, standards and tools to drive and facilitate successful project delivery.
• Proactively mitigate risk and forecast the trajectory of projects to ensure that timely action is taken to keep projects on time and budget
• Develop strong partnerships across the organization to ensure project collaboration and success
• Build and maintain trusted relationships with customers and stakeholders

COMPETENCIES:

• Ability to anticipate potential problems and proactively troubleshoot to resolve issues
• Ability to effectively communicate, present information, and respond to managers, employees, customers, and vendors in an intelligent, clear, concise, professional and grammatically correct manner.
• Ability to understand new information or materials by studying and working with them.
• Strong ability to define technical problems, collect data, establish facts, and draw valid conclusions.
• Ability to analyze ideas and use logic to determine their strengths and weaknesses.
• Ability to build collaborative relationships, understand and educate customers.

REQUIRED EDUCATION & EXPERIENCE REQUIRED:

• Three to five years of experience working in a project environment, including relevant industry experience preferably with overall responsibility.

PREFERRED EDUCATION & EXPERIENCE REQUIRED:

• Bachelor’s Degree preferred.
• PMP or Equivalent Professional Certification