Associate Claims Representative - National Remote

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us and start doing your life’s best work.SM
Imagine this. Every day, in claims centers around the world, UnitedHealth Group is processing and resolving payment information for millions of transactions. Would you think we have some great technology? Would you think we know how to manage volume? You would be right. No one's better. And no company has put together better teams of passionate, energetic and all out brilliant Associate Claims Representatives. This is where you come in. We'll look to you to maintain our reputation for service, accuracy, and a positive claims experience. We'll back you with great training, support, and opportunities.
This position is full - time (40 hours / week), Monday - Friday. Employees are required to work our normal business hours of 5:00 AM - 5:30 PM CST (Central Standard Time zone) including the flexibility to work occasional overtime and weekends based on business need.
We offer 14 weeks of paid training. The hours during training will be 7:00 AM - 3:30 PM CST (Central Standard Time zone) from Monday - Friday. Training hours may vary. Training will be conducted virtually from your home.

• All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities

• Participate in meetings to share, discuss, and solution for question or error trends, as well as potential process improvements
• Calculate other insurance and benefits
• Consistently meet established productivity, schedule adherence, and quality standards
• Provide general claims support by reviewing and processing claims

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications

• Ability to work any full - time 8-hour shift schedule between the hours of 5:00 AM - 5:30 PM CST (Central Standard Time zone) from Monday - Friday including the flexibility to work occasional overtime and weekends based on business need
• High School Diploma / GED (or higher) OR equivalent years of work experience
• Ability to commit to 14 weeks of training (attendance is mandatory)
• 1+ years of experience in a related environment (i.e., office, administrative, clerical, customer service, etc.), using computers as the primary job tools
• Experience with using Microsoft Word (create, update, and format documents) and Microsoft Excel (create, update, and sort spreadsheets, pivot tables, and data)
• 1+ years of experience with Windows personal computer applications, which includes the ability to navigate multiple programs and learn new and complex computer system applications

Preferred Qualifications

• Basic understanding of healthcare claims including ICD - 9 and CPT codes
• 1+ years of experience with processing medical, dental, prescription, OR mental health claims

Telecommuting Requirements

• Ability to keep all company sensitive documents secure (if applicable)
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy

Careers with UnitedHealthcare. Work with a Fortune 5 organization that’s serving millions of people as we transform health care with bold ideas. Bring your energy for driving change for the better. Help us improve health access and outcomes for everyone, as we work to advance health equity, connecting people with the care they need to feel their best. As an industry leader, our commitment to improving lives is second to none.
California, Colorado, Connecticut, Nevada, Washington, New York, or Rhode Island Residents Only: The salary range for California / Colorado / Connecticut / Nevada / Washington / New York / Rhode Island residents is $16.00 - $27.31. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
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