Customer Service Representative (Remote)

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Fayette Heating & Air, a TurnPoint Services company, is nationally recognized as a Top-10 plumbing and HVAC service business. And has consistently achieved strong growth to become one of the largest essential services businesses in the United States.

Job Type: Full time

Salary: $16.00 plus Commission

Shift Availability: Days, Nights and Weekends. Guaranteed 40 hours per week.

Work remotely after 30-60 day in office training period

About the Company:

TurnPoint Services, LLC is nationally recognized as a Top-10 Plumbing, Electrical and HVAC service business and has consistently achieved strong growth to become one of the largest essential services businesses in the United States. TurnPoint Services partners with best-in-market service businesses while combining local brand equity and world-class technology to create high-value experiences for residential and commercial customers.

Summary and Qualifications:

Our customer service team is a pillar of the entire organization’s effort to increase customer satisfaction. We are looking for an outgoing and well-spoken Client Support Specialist to answer phone calls and assist customers with booking their appointment in the CRM while promoting multiple TurnPoint brands services through having a general understanding of HVAC, Electrical, and Plumbing. This is a fully remote position.

Essential duties & responsibilities:

• Complete additional duties and/or responsibilities assigned by supervisor or manager.
• Answer inbound customer calls in a fast-paced but friendly environment.
• Sell private service memberships.
• Answer customer questions and provide basic service information.
• Cross-promote various trade services to customers.
• Make outbound calls to schedule service calls.
• Follow scripting to provide consistent experience for customers.
• Empathize & understand customers urgent service needs.
• Book the customer’s appointment in CRM.

Skills you bring for success:

• Previous experience in HVAC, plumbing, electrical services, or construction a plus
• Proficiency in Microsoft Office and CRM software
• Excellent communication skills, both verbal and written
• Exceptional customer service and phone skills
• Ability to achieve target goals.
• 2+ years call center, customer service, sales, or appointment setting.
• Ability to multitask in a fast-paced environment.
• 2-year degree a plus
• Strong listening and sales skills
• Strong attention to detail with problem-solving capabilities.
• High School Diploma or Equivalent (Required)
• Proficient at typing & comfortable with computers

What you will get if you join us:

• Performance Based Commission on top of the hourly rate
• 401(k) with a 3% matching
• Medical, Dental, and Vision plans
• $20K Life Insurance Policy Free to Employees
• Short- and Long-Term Disability plans
• Paid time off + 5 holidays.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.