Customer Service Representative - Junior Level (Remote)

As the Customer Service Representative, you will provide professional customer service to both internal and external customers, as well as collaborate with customers and service center personnel to resolve issues. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of.
Pay, Benefits And More.
We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including extended health benefits (medical, dental and vision), 401K, life insurance, disability and more.
What you’ll do on a typical day:

• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions
• Bill shipments pursuant to applicable tariffs and pricing agreements
• Process over, short and damaged freight and related documentation for customer resolution
• Recognize and resolve documentation errors
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing

What you need to succeed at our company:
At a minimum, you’ll need:

• Availability to work a variety of shifts, including days, evenings, nights and weekends
• Experience with Microsoft Office
• Strong computer, typing and 10-key skills

It’d be great if you also have:

• Excellent verbal and written communication skills
• Transportation experience