Sr. Associate, Product Manager - Zelle Growth And Monetization

Consumer Payments is a dynamic and fast-moving space. As P2P payments continue to experience explosive growth and monetization for Chase Zelle places you at the center of this exciting area in banking and finance.
Chase is looking for a product manager to be part of a new team focused on growth and monetization initiatives for Zelle. You will be joining a high growth/high visibility team responsible for increasing awareness, Zelle customer engagement and acquisition, creating high value revenue opportunities through new product offerings, identifying cross-LOB partnership opportunities and P2P-forward culture within JPMC. We are seeking a highly organized and detail oriented individual to manage Zelle marketing and analytics, operationalize P&L frameworks, and assist with growth and monetization product strategy development. You should be a skilled project and stakeholder manager who is passionate about product, a strong communicator, and loves to deep dive into the numbers.
Job Responsibilities

• Openly communicate on the progress of key activities, proactively escalating and addressing any red flags and blockers as they arise
• Oversee Zelle marketing strategy and work with marketing partners to review and sign off on marketing calendars and assets, track and manage execution progress, and execute new marketing initiatives
• Have a strong risk and controls mindset in everything we do, ensuring product requirements meet the rigorous expectations of our customers, regulators, and the bank
• Maintain a good, better, best mindset, keeping one eye on the target state and the other on opportunities for quick wins that are executable within the confines of competing priorities
• Maintain and prioritize the Zelle analytics book of work and work closely with finance partners to craft critical P&L product views exploring ways to measure and track the value of Zelle
• Own critical reporting and forecasting for Zelle and delivery of one-off quantitative analyses in response to changing market conditions, competitor updates, and Senior Leader requests
• Own critical product strategy development work streams on new product opportunities within the Zelle space end-to-end

Required Qualifications, Capabilities, and Skills

• Must be proactive and results oriented, with a proven track record of influencing stakeholders, managing programs and projects to execution, and owning post-mortem measurement and monitoring
• Self-starter with an ability to effectively solve problems, address blockers, and suggest ideas for improvement and prioritization
• Strong knowledge of payments and digital banking trends
• Strong written/verbal communication skills with ability to build strong stakeholder relationships and influence without direct lines of authority
• 3-5 years experience in project/program management or product management
• Ability to manage against delivery timelines and competing priorities with a calmness under pressure
• Skilled in the use of Microsoft suite applications

Preferred Qualifications, Capabilities, and Skills

• Strategy consulting or financial services experience
• Ability to independently own projects, programs, or critical work streams end-to-end

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans