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Help Desk Tier 1 Technician Jobs

Help Desk Technician Level 1
By Performance Columbus Family of Dealerships At Columbus, OH, United States

A person in this position will provide a blend of technical and analytical support, along with on-site or virtual/remote technical support services for employees. Provide remote and hands-on ...

Jr Service Desk Technician (Tier 1.0)
By GovCIO At Kiln, MS, United States
Utilize the knowledge base to guide callers through resolution of reported issues.
0-2 years experience. Will train the right candidate
Responds to and diagnoses incidents through discussions with users.
Provides support to end users on a variety of issues.
Identifies, researches and resolves technical problems.
Responds to telephone calls, email and personnel requests for technical support.
Help Desk Supervisor 1 - Education
By Public Consulting Group At United States
Develop excellent working knowledge of applications required to fulfill job responsibilities
Maintain effective working relationships with stakeholders including program management staff and client sponsors.
Able to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments
Required Education and Work Experience
Provide Help Desk agents with guidance and training based on experience handling progressively complex questions and situations
Manage support ticket resolution times and SLAs
Tier 1 Help Desk Technician
By Helena Public Schools At , Helena, 59601 $22.39 - $25.44 an hour
Knowledge of Mac OS, Apple Volume Purchasing, and Casper Management
Experience and knowledge of Microsoft Office 365 (Teams, Word; Excel; Access; Outlook, Edge, PowerPoint).
Have the technical skills to resolve 30 to 50 percent of the problems encountered over the telephone or via electronic communication.
Excellent telephone and people skills.
Ability to manage multiple tasks and projects.
Demonstrated technical experience assisting users and troubleshooting
Doas Help Desk Analyst 1 (712632)
By NITELINES USA, INC At , Atlanta $22 an hour
Confer with staff, users, and management to establish requirements for new systems or modifications.
2+ years experience performing as Helpdesk Technician with hands on knowledge in resolving issues with
Oversee the daily performance of computer systems and applications.
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems,
Tier I Help Desk Technician
By Iron Bow Technologies At , Herndon, 20171
Excellent verbal and written communication skills, phone etiquette, data entry
Manage and monitor problem tickets, analyze incidents and provide support required
Provide feedback on issues to strengthen content in knowledge base
Strive to resolve on 1st contact when possible using remote desktop control
2+ years of experience in a Help Desk / IT Support role is required
Sound knowledge of hardware/software, operating systems, and networking related technologies is required
Tier 1 It Help Desk Technician - Fully Remote
By Magna5 MS LLC At ,
Engage in continued certification training to improve their skillset.
Proven experience troubleshooting problems ranging from server, network, and PC issues.
Must provide quality customer service skills in all forms of communication.
Document resolutions and build knowledge base articles
Help desk or relevant customer service skills.
Experience with PSA and RMM Tools
It Help Desk Technician Level 1/2
By Surefox At , Sunnyvale $34.55 an hour
Must have at least 1 year of experience serving in Helpdesk roles or equivalent
Possess excellent customer service skills and maintain a professional appearance and demeanor
Must have CompTIA A+ certification or higher
Demonstrated computer skills, including proficiency with Microsoft Office, Google Platforms
Assist Surefox employees with troubleshooting and employing solutions to all technical challenges spanning computer systems, hardware, and software
Assist other Help Desk Technicians with their efforts as needed
Tier I Help Desk Analyst
By SecuriGence LLC At Arlington, VA, United States
Contribute to the change management process; represent the interests of the customer when assessing risk and impact.
Provide local and remote Technical Support Services for end user support on the multiple networks within the agency.
Minimum 3 years of Information Technology (IT) experience.
Demonstrated knowledge and accomplishment in analyzing, diagnosing, and recommending solutions for hardware and software problems.
Experience installing and supporting workstation hardware and software.
Knowledge of industry standard Incident Ticket Tracking systems for inputting incident tickets and creating work orders.
Tier 1 Help Desk Jobs
By BAE Systems At , Lorton, 22079, Va $70,516 - $119,891 a year
Required Education, Experience, & Skills
Preferred Education, Experience, & Skills
About BAE Systems Intelligence & Security
Help Desk Analyst- Tier Ii
By Kelly Science, Engineering, Technology & Telecom At New York City Metropolitan Area, United States
Knowledge and hands-on experience providing support to users using Windows 7, Windows 8, and other mainstream Microsoft applications
Use remote support software to take control of end-users computers to troubleshoot, diagnose and resolve issues
3+ years of helpdesk experience or working with a helpdesk or IT provider
Diagnose computer errors and triage to determine the urgency of issues
Install, configure and upgrade PC software and operating systems
Facilitate Onsite and escalation support activities
Help Desk (Level 1) Jobs
By Jobot At Columbus, OH, United States
Proficiency in Service Now or equivalent IT service management (ITSM) tools.
Conduct remote troubleshooting and provide clear instructions.
Document technical knowledge in the form of notes and manuals.
Minimum of 2 years of experience in a help desk or IT support role.
Experience in supporting Microsoft Teams and other collaboration tools.
Strong knowledge of computers and how to troubleshoot hardware and software issues on desktops and laptops.
Help Desk Analyst- Level 1
By SolutionSavvy At Schaumburg, IL, United States
Bachelor's degree in an IT, Business, or related discipline or equivalent experience
Ability to obtain CompTIA Security + Certification within 3 months of joining IPPS-
Rapidly answer frequently asked questions or provide solutions to common problems to optimize support and meet required service levels.
Follow Standard Operating Procedures and provide consultative and analytic problem solving.
Documented all customer interaction along with incident status and solutions.
May require shift work in support of a 12x7 service level excluding Federal holidays and critical incident support on-call if requested.
Tier I Help Desk Analyst
By KeenLogic At Alexandria, VA, United States
Mobile Device Management (Provision, Reset, Remote Wiping)
Effective written and oral communication skills
Hardware/Application Support (Diagnosis/Remediation, Access (password) Reset, Application Install)
Tier 1/2 Help Desk Jobs
By Insight Global At Durham, NC, United States
2 years of relevant IT experience
Experience providing both in person and over the phone support
2+ years of experience with Windows 10
Title: Tier 1-2 Helpdesk Analyst
Duration: 12 month contract (with potential to extend)
** Must be local and willing to go onsite!**
Help Desk Level 1 Jobs
By Simnet Inc. At North Ontario, CA, United States
1+ years of solid IT help desk skills. Experience in managed services (MSP) or value-added reseller (VAR) environment is a plus
Commit to continuous education, certification, and self-improvement
Provide first level support and problem resolution for incoming calls received via telephone and email through remote and onsite support
Complete daily operational documentation in client knowledge base
Remote in to assist clients with support tools such as N-able and TeamViewer
Excellent written skills to document clear concise notes/documentation for client or internal use
Kronos Help Desk Tier 2
By TechnoGen, Inc. At United States
Exceptional organizational, time-management, and planning skills with a strong attention to detail necessary
Education and Years of Experience:
Experience working with Kronos Time and Attendance systems
Excellent written, oral communication, listening and telephone skills
Previous Help Desk Tier 2 experience is essential
Location: work from home in Continental U.S., but must work East Coast hours
Tier 2 Help Desk Technician - Remote
By Scantron At Omaha, NE, United States
Remote Troubleshooting / Help Desk Experience
Explore new education opportunities with our Tuition Reimbursement Plan which covers up to $5,250.
We offer work-life flexibility, driving professional success but encouraging time for personal pursuits.
Exceptional communication skills with customers and coworkers
Light Server experience would be a plus
BUILD your career with a global, diversified company that provides market leading technology services to help clients achieve their goals.
Help Desk Tier 1.0 - Pendleton, Or
By Cayuse Holdings At Pendleton, OR, United States
Excellent customer relationship skills with a strong customer focus and an ability to work well in teams or as an individual.
Articulate with effective oral and written communication skills.
Requires federal Secret Clearance in line with facility and/or government contract requirements.
1 year of Service/Help desk or customer service support experience.
Will work as needed to accomplish task and responsibilities.
Fielding end-user communication, creating and documenting tickets, troubleshooting and escalation.
Tier 1/Email Queue Help Desk Analyst
By TekSynap At Washington, DC, United States
 Escalate problems or tickets to higher level management when required and/or necessary.
 Experienced in the use of remote access applications
 Proven experience as a Help Desk Analyst or other IT support role
2-year Degree (AA) in computer science; or like experience.
Strong critical thinking skills that facilitate expedient problem solving.
 Providing Tier 1 support for all remote access technologies (VPN, Cloud, etc).