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Entry Level Help Desk Analyst Jobs

Help Desk Analyst Jobs
By Intelliswift Software At Exeter, NH, United States
• Experience with ticket systems (Remedy, ServiceNow, Jira) and knowledge bases required.
• Snowflake, DBVisualizer, Guidewire Suites, NexThink, AppDynamics and/or Splunk experience a plus!
5 years of IT experience
1-3 year of IT Audit experience preferred
• Intermediate to advanced skillset with Microsoft Excel, Microsoft PowerBI and Microsoft Power Query.
Job Title: Help Desk Analyst
Help Desk Analyst Jobs
By KeenLogic At Alexandria, VA, United States
Mobile Device Management (Provision, Reset, Remote Wiping)
Qualifications – Bachelors and 1 years’ experience or High School Diploma and 7 years’ experience.
Effective written and oral communication skills
Hardware/Application Support (Diagnosis/Remediation, Access (password) Reset, Application Install/Configuration/Removal, Performance Tuning)
Printer Support (Setup, Toner/Parts Replacement, Queue Setup, Diagnosis/Remediation)
Miscellaneous Support (Email, Meeting Room, Video Teleconferencing, Moves, Large Data Moves)
Help Desk Analyst Jobs
By Innovative Information Technologies, Inc. At Richmond, VA, United States
·Has knowledge of commonly used concepts, practices, and procedures within a particular field. Required 2Years
·Responds to telephone calls, email and personnel requests for technical support. Required 2Years
·Documents, tracks, and monitors the problem to ensure a timely resolution. Required 2Years
Help Desk Level I
By TeamLogic IT At Flagstaff, AZ, United States
Experience with Autotask PSA (Professional Services Automation) and RMM (remote monitoring and management) tools like Autotask and Kaseya VSA.
Possess extraordinary customer service skills and strong multi-tasking, organizational, documentation, and time-management skills.
Experience providing remote desktop support.
Health, Dental, Vision Insurance offerings
Devoted to yourself to improve your education and IT field of study
Experience working tickets and answering phone calls from customers.
Help Desk Analyst Jobs
By Trillion Technology Solutions, Inc At Washington, DC, United States
- Provide complete support, monitoring, and execution of IT asset management, including both hardware and software.
- 2-6 years of experience providing help desk support
- Experience with ServiceNow preferred
- Resolve all common incidents and requests using a combination of prior technical knowledge among team members via mentoring and cross-training.
- Provide desk-side visits by Tier I staff to end users if remote assistance is not effectively possible
- Create, manage, disable, and remove user accounts according to client's user Account Lifecycle Policy
Help Desk Analyst Jobs
By StaffChase At San Francisco, CA, United States
● Must have fluency of communication skills in English.
● Basic knowledge of audio/video troubleshooting and support.
● Excellent written and verbal communication skills.
Cisco – Systems Admin - CSCOJP00090175
● Respond to service desk tickets and provide support for reported customer problems, software, and hardware.
● Triage and resolve support requests from internal ticketing and chat systems and escalate higher-level requests appropriately.
Help Desk Analyst Jobs
By Jacobs At , Warrenton, 20187
Advanced analytical skills, with experience collecting, organizing, and disseminating abundant information accurately
Participate in meetings with managers to assess issues and to identify and implement improvements for more-efficient Help Desk operations.
5 years of relevant experience
Experience with Microsoft Office applications such as Excel, Word, Outlook, and SharePoint
Experience with Help Desk Ticketing systems such as Remedy and ServiceNow
Experience in recommending solutions that improve customer satisfaction and/or the mission of the customer
Ga Dhs - Help Desk Analyst Shines (712556)
By NITELINES USA, INC At , Atlanta $28.00 - $28.67 an hour

The Georgia Department of Human Services (DHS), Office of Information Technology is seeking candidates for the temporary contractor position of GA SHINES Help Desk Analyst in Atlanta, Georgia. ...

Entry Level Help Desk Technician
By Reynolds and Reynolds At , Dayton, 45430
Troubleshooting and problem solving skills
Oral and written communication skills
Associate degree or equivalent in related field
It Help Desk Technician (Entry Level)
By Hefty Seed Company At , Baltic

Hefty Seed Company is currently seeking a talented and motivated IT Help Desk Technician to join the Hefty Team! Position Overview: As an Entry Level IT Help Desk Technician, you will play a ...

Help Desk Analyst Jobs
By Jackson Lewis At , Los Angeles
General understanding of Incident Management and IT ticket systems. Experience with ServiceNow is a plus.
Document end user issues/requests utilizing the IT Service Desk service management application.
Furnish reports, information and/or documentation as directed by management.
Identify/Document reoccurring issues and present to management possible solutions as well as Suggest/Implement innovative ideas to improve the Service Desk processes.
Perform additional tasks as directed by management.
Compile/Document/Distribute new troubleshooting techniques when it would benefit the team.
Help Desk Analyst Jobs
By Spry Methods, Inc At , Washington
Maintain a high degree of customer service for all support queries and adhere to all service management principles
Update and maintain system documentation and knowledge repository
At least two years of experience with Microsoft Office Suite
At least two years of help desk/user support experience
At least three years of customer-service experience
At least three years of experience in a professional/office setting
Entry Level Desk Adjuster
By Allcat Claims Service At , San Antonio $19.23 an hour
Strong customer service, communication, organizational skills.
Working knowledge of Microsoft Office applications, such as Outlook, Excel, and Word.
Experience using XactAnalysis and Xactimate.
Processes payments for low to moderately complex claims.
Collaborates with internal resources to facilitate claims resolution.
Contributes to business goals, performance metrics, and effectively uses tools & technology.
Entry-Level Help Desk Jobs
By Inter-Quest At , , Wi
Knowledge of Windows and Mac OS, along with basic hardware/software installation
Manage, schedule and document work using our service desk tools
Triage support tickets and manage ticket flow
Open the eSports facility each morning
Handle customer walk-ins for computer repair
Help eSports customers – creating accounts, setting up memberships, taking payments, assisting with game help, answer questions
Help Desk Analyst Jobs
By 9290-FCX Performance, Inc At , Columbus, 43219, Oh
Tech savvy with working knowledge of office automation products, databases and remote control
Support knowledge of Active Directory, DNS, LDAP, ISS, DHCP, File/Print Services and Terminal Services.
Proven experience as a help desk technician or other customer support role
Coordinate and distribute the incoming workload to the team of help desk technicians
Establish and / or verify the priority of incoming tickets
Serve as the first point of contact for customers seeking technical assistance over the phone, email, or ticketing system
Help Desk Technician - Entry Level
By American Heritage Credit Union At , Philadelphia, 19115, Pa
Work requires advanced working knowledge of MS Office/Windows, Symitar, VNC/Remote Desktop, Help Desk Software, CuteFTP, and TASip.
I will listen effectively and offer solutions appropriate to you individual needs.
One to three years of similar or related experience in a help desk, clerical or administrative position required.
Requires education equivalent to a high school diploma plus some additional post-secondary technical coursework required.
I will provide accurate information.
I will respond and follow through with all requests in the agreed upon time frame.
Help Desk Analyst Jobs
By University of Florida At , Gainesville, 32611, Fl $18 - $20 an hour
In addition to paid time off, the University of Florida offers a very competitive benefits package.
$18 to $20 an hour; commensurate based on education and experience.
The ideal candidate will possess the following experience and skills:
Works with core service providers to ensure that the help desk can provide knowledgeable, timely, and friendly support to campus end-users
Experience providing direct customer support
Typically has 2 to 5 years of IT work experience, including managing projects
Help Desk Analyst Jobs
By SUNY Upstate Medical University At , Syracuse, 13210, Ny
Opening on: Jun 26 2023
TH Instructional Support Associate, NSSL2
UUP (State University Professional Services Unit)
We are an Equal Opportunity Employer.
Help Desk Analyst Jobs
By Alderson Loop At Owings Mills, MD, United States
Help Desk / Customer Support / Desktop Support Internship or 1 - 2 years of prior experience in a relevant position
Must have prior call center environment experience
Prior experience working in a fluctuating pace environment
Working knowledge and familiarity with the Microsoft suite of Office Products
Ability to communicate clearly and confidently by phone and in writing
Motivated toward delivering high levels of Customer Service
Help Desk Analyst- Level 1
By SolutionSavvy At Schaumburg, IL, United States
Bachelor's degree in an IT, Business, or related discipline or equivalent experience
Ability to obtain CompTIA Security + Certification within 3 months of joining IPPS-
Rapidly answer frequently asked questions or provide solutions to common problems to optimize support and meet required service levels.
Follow Standard Operating Procedures and provide consultative and analytic problem solving.
Documented all customer interaction along with incident status and solutions.
May require shift work in support of a 12x7 service level excluding Federal holidays and critical incident support on-call if requested.

Are you looking for an exciting opportunity to jumpstart your career in IT? We are looking for an Entry Level Help Desk Analyst to join our team and provide technical support to our customers. You will be responsible for troubleshooting hardware and software issues, responding to customer inquiries, and providing solutions to ensure customer satisfaction. If you have a passion for technology and a desire to help others, this is the perfect job for you!

Overview An Entry Level Help Desk Analyst is responsible for providing technical assistance to customers and employees. They are the first point of contact for customers and employees who need help with computer hardware, software, and network issues. They provide technical support to customers and employees via phone, email, or in-person. They troubleshoot and resolve technical issues, provide training and advice, and document customer interactions. Detailed Job Description The Entry Level Help Desk Analyst is responsible for providing technical assistance to customers and employees. They are the first point of contact for customers and employees who need help with computer hardware, software, and network issues. They provide technical support to customers and employees via phone, email, or in-person. They troubleshoot and resolve technical issues, provide training and advice, and document customer interactions. They also install, configure, and maintain computer hardware, software, and networks. Job Skills Required
• Excellent customer service skills
• Knowledge of computer hardware, software, and networks
• Ability to troubleshoot and resolve technical issues
• Ability to provide training and advice
• Ability to document customer interactions
• Ability to install, configure, and maintain computer hardware, software, and networks
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• Experience in customer service
• Knowledge of computer hardware, software, and networks
• Knowledge of troubleshooting and resolving technical issues
• Knowledge of providing training and advice
• Knowledge of documenting customer interactions
Job Knowledge
• Knowledge of computer hardware, software, and networks
• Knowledge of troubleshooting and resolving technical issues
• Knowledge of providing training and advice
• Knowledge of documenting customer interactions
• Knowledge of installing, configuring, and maintaining computer hardware, software, and networks
Job Experience
• Experience in customer service
• Experience in troubleshooting and resolving technical issues
• Experience in providing training and advice
• Experience in documenting customer interactions
• Experience in installing, configuring, and maintaining computer hardware, software, and networks
Job Responsibilities
• Provide technical assistance to customers and employees
• Troubleshoot and resolve technical issues
• Provide training and advice
• Document customer interactions
• Install, configure, and maintain computer hardware, software, and networks