Help Desk Analyst Jobs

Position: Help Desk Analyst,

Location : Washington DC(Hybrid), Only USC.

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This role is hybrid and requires in-person at least 2 days per week . Please only submit candidates willing/able to work in person at the DC office.

Project is looking for junior level experience;Must be able to get Public Trust

US Citizenship

High School/GED

•No more than 3 years experience in help desk setting

•Basic computer skills including working with MS Word, MS Excel, MS PowerPoint, Google applications (Gmail, calendar, Google Docs, Google Sites), and databases

•Ability to provide effective help desk support to address requests quickly

•Ability to provide professional and friendly customer service

•Ability to clearly and effectively communicate verbally and in writing

•Analytical skills to resolve complex challenges that require more than following existing operations procedures

•Attention to detail in working with large volumes of data that support critical business and security functions

•Ability and willingness to work a broad range of tasks

•Flexibility to adjust support to rapidly changing client priorities

•Willingness to collaborate with team members and ICAM PMO stakeholders

•Knowledge of GSA’s or other agency’s ICAM implementation approach, processes, and technical infrastructure

•Knowledge of GSA USAccess credentialing shared service provider tools and procedures

•Knowledge of ICAM-implementation help desk support

•Advanced computer skills including working with complex spreadsheet formulas, MS Project, and MS Visio

•Training individuals to adopt or use ICAM credentials and tools

Support to the GSA HSPD-12 Help Desk to resolve tickets and issues