Assistant Director Of Events - Hilton America's Houston

The Hilton Americas - Houston is located downtown Houston and connected to the George R. Brown Convention Center via skywalk. This is a prime location for all groups and events and is managed by Hilton!

We are looking for an Assistant Director of Events to join the team! The Assistant Director will help manage the entire events and in-house reservations team. The ideal candidate will have 2+ year's event management experience in big box hotel, and previous managing/leadership experience.

What will I be doing?

As Assistant Director of Events you will be directly responsible for event documentation and coordination with Sales, other hotel departments and customers to ensure consistent, high-level service through out the pre-event, event, and post event phases of all hotel events. This position primarily handles complex events. The ADOE recognizes opportunities to maximize revenue by upselling and offering enhancements to create outstanding events. You will contributing to the achievement of superior business results in the areas of ensuring outstanding guest service, team member engagement, favorable financial outcomes, strategic leadership and talent development, culture, innovation, and event operations. This position supports and acts on behalf of the Director of Catering and Events.

Specifically, your essential functions will be to perform the following tasks to the highest standards:

STRATEGY:

• Actively support the sales process.
• Provide owner relations guidance in key areas of Events expertise, as needed (Banquet Capital Expenditures, Staffing Models)
• Drive innovation and creativity within event delivery
• Partner with the General Manager/Executive Committee to deliver on Hilton’s values by creating high-impact event experiences
• Ensure that high quality service standards are maintained through continuous reviews of processes and procedures
• Successfully, innovatively, and timely implement Commercial strategic initiatives and monitor for best-in-class results

LEADERSHIP:

• Serve as the hotel’s credible Subject Matter Expert on all matters relating to event experience
• Serve as a highly visible, participatory leader who proactively and consistently engages with their General Manager/Executive Committee, Sales, Catering and Events team members, external guests, and suppliers
• Remain current on event trends to evaluate innovative ways for process/practice improvements and shares best practices
• Participate or represent Hilton in industry social/meeting/events professional associations
• Provide overall leadership and direction in all Events matters.

CULTURE:

• Be an ambassador for customer service.
• Inspire high-performing multi-cultural, multi-generational teams that build Hilton’s Events talent pipeline
• Integrate Hilton’s Values/Mission/Purpose when implementing Event initiatives and support Team Member-centric and guest-centric programs
• Lead with Hilton culture engaging with Team Members through direct and meaningful interactions

TALENT:

• Listen and respond to team members needs while having an open-door policy
• Manage group and interpersonal conflict effectively
• Motivate and provide a work environment in which team members are productive
• Ensure all Event manager roles have career development plans in place that are actively supported by leadership and profiles are current for succession planning

EVENTS OPERATIONS EXCELLENCE:

• Participate in customer site inspections and assists with the sales process as necessary
• Ensure the proper use of all function space, exhibit hall, and event spaces
• Ensure proper staffing for the needs of the business
• Manage supplier and vendor relationships
• Responsible for the overseeing short, medium, and long-term forecasting and actual cost reporting for events
• Development and management of departmental budgets
• Possess subject matter expertise and ensure standards/practices
• Integrate current trends in event management and design

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Work Locations

Hilton Houston Convention Center

Schedule

Full-time

Brand

Hilton Hotels & Resorts

Job

Catering and Event Services