Application Support Specialist Jobs

Requisition ID: 177136

Salary Range: 106,400.00 - 203,600.00

Please note that the Salary Range shown is a guideline only. Salary offered may vary based on factors, including, but not limited to, the successful candidate’s relevant knowledge, skills, and experience.

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Scotiabank is currently seeking an Application Support Specialist to join our growing team! The successful candidate will act as a primary for day today operational support of mission critical Synthetic Prime Brokerage and Pre-Trade platforms within the Prime Services Technology group. This involves working with global stakeholders within Prime Services area as well as instituting best ITIL practices in order to provide seamless production support. If you are looking to join a passionate and dynamic team, apply today!

Is this role right for you? You will be responsible for:

• Leading day-today production support of business-critical Prime Finance application systems (Synthetic PB/Trading Application Locates Provider) by coordinating activities with global support teams (NY, Toronto and India)
• Analyzing and understand the deliverables as per business requirements and work on the allocated tasks based on priority.
• Candidate will work to support processes and applications that will ensure platform remains resilient and efficient, collaborate with developers and BAs on future enhancements and the development of new applications and product offerings
• Working with technology and business stakeholders to understand key process flows/pain points and come up tactical/strategic solutions to resolve them proactively.
• Working with multiple stakeholders on Audit related queries and action items and make sure that they are closed within assigned timeframe.
• Candidate will analyze and resolve complex issues in distributed environments, often working in close collaboration with global teams. As a highly technical resource on the team, candidate will evaluate and recommend enhancements/changes to existing processes.
• Working closely with the BA/Dev team and the technology support team to address all the business requests and production items.
• The candidate will need to have the ability to occasionally work outside traditional business hours and weekends to support weekend changes/releases. Candidate will be involved in application change/release deployment process.
• Leading incident management response during critical application outage by coordinating with relevant stakeholders and own communication throughout the lifecycle of the incident. Also, own the problem management process for these incidents using ServiceNow tool.

Do you have the skills you need to succeed? We'd love to work with you, if you have:

• 7+ years of experience in supporting Prime Brokerage trading systems with primary focus in Synthetic Prime Brokerage, Pre-Trade lines of business.
• Product knowledge of swaps/equity/fixed Income/options and derivatives.
• Solid understanding of financial markets and products, in particular Equities, Fixed Income.
• Excellent working knowledge of Prime Brokerage business/applications and technologies used.
• Excellent organizational, facilitation and communication (verbal & written) skills
• A strong focus on client service and delivery with key focus on incident/change management (ServiceNow knowledge will be plus). Exceptional analytical and problem-solving skills.
• Exceptional data analysis skills and ability to follow data flows/processes.
• Knowledge of IT project & development lifecycles (SDLC) within Investment Banks.

Location(s): United States : New York : New York City

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.