Administrative Coordinator (Quality Management)

MetroPlusHealth provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc. As a wholly-owned subsidiary of NYC Health + Hospitals, the largest public health system in the United States, MetroPlusHealth's network includes over 27,000 primary care providers, specialists and participating clinics. For more than 30 years, MetroPlusHealth has been committed to building strong relationships with its members and providers to enable New Yorkers to live their healthiest life.

Position Overview

Performs complex and diverse administrative duties, assists in administrative problem solving, program/project planning, development, and execution of stated goals and objectives.

• Assists in the coordination, supervision, and completion of special projects as appropriate.
• Provides and/or oversees support activities for the unit such as answering telephones, assisting teleconferences, resolving problems and inquiries of visitors, review and control of incoming and outgoing correspondence, and follow-up on operational commitments.
• Establishes, updates, and maintains department’s files, inventories, and records; implements and maintains data management systems.
• Maintain the departmental database and files and manage departmental records, including staff vacation/sick leave reports, time reports, status forms, and other personnel reports. Assist in maintaining office equipment and purchases.
• Schedules appointments and maintains calendars; coordinates and facilitates meetings, facilities usage, events, conferences, and/or travel arrangements.
• May supervise one or more clerical staff or coordinate work of temp and/or interns.
• Performs a range of diverse administrative activities for the department, serves as a central point of liaison with other departments and external constituencies in the resolution of a variety of day-to-day matters concerning the department.
• Performs miscellaneous job-related duties as assigned.

• 2 years’ experience as an administrative support in a managed care setting required.
• Requires solid written and verbal communication skills as well as project management skills.
• Associate’s Degree required; Bachelor’s Degree preferred.
• Must know how to use Microsoft Office applications including Word, Excel, and Access. Capacity to perform access queries preferred.
• Must demonstrated ability to maintain confidentiality, and to make administrative/procedural decisions and judgments

Professional Competencies

• Written/Oral Communication
• Customer Focus
• Integrity and Trust
• Functional/Technical skills

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