Unfortunately, this job posting is expired.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Related keywords
Some similar recruitments
Account Manager Jobs
Recruited by New Wave Lending Group 7 months ago
Address City of Industry, CA, United States
Manager Jobs
Recruited by Panda Restaurant Group 7 months ago
Address Colorado, United States
Account Manager Jobs
Recruited by InfraHire 7 months ago
Address Fort Worth, TX, United States
Voyage Manager Jobs
Recruited by Advanced Resource Managers 8 months ago
Address Houston, TX, United States
Technology Manager Jobs
Recruited by The Kindezi Schools 8 months ago
Address , Atlanta, 30310
$74,000 a year
Account Manager, Manufacturing - Darlington / Florence
Recruited by Grainger 8 months ago
Address , West Columbia, 29169
Orr Training Manager (Remote)
Recruited by ENDEAVORS 8 months ago
Address , San Antonio, 78249
Marketing Manager - Wellness Clubs
Recruited by Canyon Ranch 8 months ago
Address Fort Worth, TX, United States
Mass Account Manager Jobs
Recruited by TikTok 8 months ago
Address , Seattle
$111,466 - $192,533 a year
Assistant Manager, Landscape ($75, 200.00 - $101, 900.00)
Recruited by Office (Office) 8 months ago
Address , Irvine, 92618
Landscape Manager ($83,600.00-$113,200.00) Jobs
Recruited by Apartments - Corporate (Apt Corp) 8 months ago
Address , Irvine, 92617
Manager Jobs
Recruited by Piedmont Healthcare 8 months ago
Address , Atlanta, 30309
Cmx Account Manager Jobs
Recruited by A-Line Staffing Solutions 8 months ago
Address Greater Boston, United States
Training Manager Jobs
Recruited by Peloton Interactive 8 months ago
Address Plano, TX, United States
Training Manager Jobs
Recruited by Scuttlebutt Services, LLC 8 months ago
Address Houston, TX, United States
Cro Manager Jobs
Recruited by Dr. Martens plc 8 months ago
Address Portland, Oregon Metropolitan Area, United States
Account Manager Jobs
Recruited by SnapDragon Associates, LLC 8 months ago
Address Portland, Oregon Metropolitan Area, United States
Account Manager Jobs
Company | CBRE |
Address | Baytown, TX, United States |
Employment type | FULL_TIME |
Salary | |
Category | Real Estate |
Expires | 2023-08-23 |
Posted at | 9 months ago |
Baytown - Texas - United States of America, Houston - Texas - United States of America
GWS | Local is a hard services-led, tailored facility management solution. We self-perform hard services while partnering with best-in-class soft service providers to offer our clients bespoke facility and project management solutions. We focus on empowering our team with a high level of downstream accountability, resulting in agile and efficient service delivery.
In addition to our core facility and project management capabilities, our platform offers direct access to our Best-in-Class services, including ESG, Security Consulting, Workplace Strategy, and Workplace Experience.
Job Summary
An Account Manager provides leadership, management, and development of a client account, ensuring both financial and operational commitments are met and exceeded. This leader is the single point of contact for all operational needs for an account of up to $2m in maintenance revenue within GWS Local. An Account Manager is responsible for delivering the full suite of FM services (hard and soft) to a key client, working in partnership with all stakeholders to ensure exceptional service is delivered and maintained at all times.
General/Operations
ESSENTIAL DUTIES AND RESPONSIBILITIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the required knowledge, skill, and/or ability. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
EDUCATION
NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.
CBRE GWS
CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.
Find out more
Service line: GWS Segment
GWS | Local is a hard services-led, tailored facility management solution. We self-perform hard services while partnering with best-in-class soft service providers to offer our clients bespoke facility and project management solutions. We focus on empowering our team with a high level of downstream accountability, resulting in agile and efficient service delivery.
In addition to our core facility and project management capabilities, our platform offers direct access to our Best-in-Class services, including ESG, Security Consulting, Workplace Strategy, and Workplace Experience.
Job Summary
An Account Manager provides leadership, management, and development of a client account, ensuring both financial and operational commitments are met and exceeded. This leader is the single point of contact for all operational needs for an account of up to $2m in maintenance revenue within GWS Local. An Account Manager is responsible for delivering the full suite of FM services (hard and soft) to a key client, working in partnership with all stakeholders to ensure exceptional service is delivered and maintained at all times.
General/Operations
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Ensure optimum staffing structures operate on the account, balancing cost reduction with the delivery of service excellence and employee satisfaction. Ensure structure supports peaks and troughs in workload and disaster recovery.
- Provide the account team leadership, coaching, and guidance to ensure contractual commitments are met and exceeded.
- Communicate to clients regarding property profiles, emergency preparedness plans, site inspections, facility audits, work order progress, and other related reports in line with contract requirements.
- Other duties may be assigned.
- Ensure a customer focus within all areas of operational activities and that effective relationships are maintained with key clients at various levels, including formal monthly, quarterly, and annual reviews.
- Identify and execute opportunities for the strategic development of the account, driving organic growth through the delivery of extra works and projects and ensuring the account is retained upon renewal.
- Support People Engagement and account DE&I objectives; Promote and maintain CBRE culture throughout the account.
- Ensure appropriate account review, audit, and governance regimes exist to meet regulatory, policy, and contractual commitments, and ensure all required elements of the Local Target Operating Model are in place.
- Drive innovation and thought leadership on the account, engaging with subject matter experts to provide a diverse offering of solutions to complex client problems.
- Present written recommendations to clients, including economic justifications, financial reports, and monthly summary reporting in line with agreed expectations. Generates a robust communication strategy and ensures the accuracy of reporting and client submittals.
- Support effective business communication, internally and externally, with clients, CBRE team members, supplier partners, tenants, landlords, and all other business stakeholders.
- Act as the single point of contact for overall account operations ensuring contractual compliance. Supervise, plan, and coordinate all aspects of operations, including preventative maintenance (PM), reactive maintenance, vendor services, help desk operation, soft service delivery where in scope, and extra work.
- Work with other operational leaders to ensure the collaborative development of the business, effective team working, and culture in keeping with the company’s RISE values.
- Ensure effective succession planning is completed account-wide.
- Direct management of CBRE staff on the account, including engineers/technicians and contract support.
- Ensure optimum staffing structures operate across the account, balancing cost reduction with the delivery of service excellence. Ensure structures support peaks and troughs in workload, disaster recovery, and contractual commitments.
- Ensure training needs are delivered, employees are fully competent to undertake their roles and they can reach their full future potential. Accountable for all hiring decisions.
- Full responsibility for Profit & Loss, including developing account financial plans for revenue and profit delivery, managing WIP, debt, cost control, and growth, and ensuring that targets are met or exceeded.
- Drive effective commercial and financial governance through accurate reporting and appropriate checks and balances.
- Supply chain management includes supplier performance reviews, supplier negotiations, re-bidding, and identifying additional scope opportunities.
- Ensure business policies and processes are effectively communicated and implemented across accounts.
- Drive sustainable organic growth of the account – maximizing extra work and project opportunities.
- Review purchase orders to ensure financial, contractual, and commercial accuracies.
- Responsible for facility inspections for quality assurance periodically. Ensure facility procedures comply with local, state, and federal regulations.
- Maintain client and CBRE health and safety policy and process, ensuring this is effectively implemented across all service lines, self-perform, and vendor delivery.
- Ensure the provision of a healthy and safe working environment on the account.
- Develop environmental health and safety procedures for facilities. These procedures include emergency action plans, disaster recovery, business continuity, and other related procedures.
- Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with the company's values.
- Provides formal supervision to individual employees within a single functional or operational area. Approves team members' recommendations for staff recruitment, selection, promotion, advancement, corrective action, and termination.
- Effectively recommends the same for direct reports to next-level management for review and approval. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisals for staff.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the required knowledge, skill, and/or ability. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
EDUCATION
- A high school diploma or general education degree (GED) is required. Minimum of four years of related experience and/or training. Associate's degree or Bachelor’s degree preferred with a focus on business, technical, or management areas. Prior supervisory experience preferred.
- Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable, and courteous service to customers. Ability to effectively present information. Ability to respond effectively to sensitive issues
- Ability to comprehend, analyze, and interpret complex documents. Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills.
- Requires advanced knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and commissions. Conducts advanced financial analysis.
- Ability to use work order system.
- Intermediate skills in Microsoft Office Suite Products and Internet navigation. Experience in working with and managing e-procurement and contracts management platforms. Strong interpersonal and organizational skills with ability to manage multiple projects simultaneously.
- Working knowledge of architectural, electrical, and mechanical systems.
- Decisions are made with a thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Responsible for setting work unit and/or project deadlines. Errors in judgment may cause short-term impacts to the department.
- Functional management of Engineers/Technicians and Lead/Contract Support
- Partners closely with Finance & Operations Support Manager and Business Operations Manager
- Reports to the Area General Manager.
NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.
CBRE GWS
CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.
Find out more
Service line: GWS Segment
-
Systems Analyst - Excel, Xml, Sql, Scripting
By CyberCoders At Salt Lake City, UT, United States 7 months ago
-
(Senior) Finance & Shared Services Manager
By Catholics For Choice At Washington, DC, United States 7 months ago
-
Paralegal - Probate Administration
By CyberCoders At Miami, FL, United States 7 months ago
-
Account Executive - Automotive Software
By ECW Search At United States 7 months ago
-
Construction Project Coordinator Jobs
By CyberCoders At River Falls, WI, United States 7 months ago