Contact Center Vendor Coordinator Jobs

Strong oral and written communication skills

Basic interest in foreign cultures required (knowledge of foreign languages helpful

Meets daily assigned outbound quota

Contact and assign an appropriate Interpreter for each assignment, and send necessary information to the Interpreter for each request

Escalate requests to ‘Awaiting Supervisor’ as necessary

Updates clients frequently for urgent requests and/or requests still pending

This position is a remote position and will work a schedule of Monday- Friday 8:00am-5:00pm.

Appointment scheduling and answering incoming calls from healthcare providers and patients.

Health, Dental, and Vision insurance

The PSC can perform any of the duties bellow:

Experience with HR systems, case management systems, etc. preferred

Answers Human Resources and Talent Acquisition related inquiries via phone, email, and case management system

Provides customer service to Aramark candidates, employees, managers, etc.

Intakes and triages inquiries related to Payroll, Employment Relations, Benefits, etc. as necessary

Assists candidates and hiring managers with troubleshooting the hiring process, background check, and onboarding processes

Strong customer service, verbal, and written communication skills

Demonstrated experience and skills in vendor management software

Working experience of vendor management software

Heavy emphasis on sourcing and vendor management

Manage subcontractor and supplier communications

Solid judgement along with decision making skills

Knowledge of municipal permitting processes

Strong time management, organizational, and written/verbal communication skills

Comfortability work in a call center environment while working remotely

Assist our Senior Account Managers in problem solving

1 + years’ experience in a high-volume customer service role (maintaining 10+ calls per hour)

A high level of detail-oriented experience as your notes will dictate future interactions with our clients

Excellent computer skills with Microsoft products such as Excel and Outlook

Effective communication and time management skills.

Work with the Purchasing Managers to prioritize workflow for Wholesale Support and Processing teams.

Advanced cannabis & product knowledge.

Strong interpersonal skills and a high degree of professionalism.

Comply with all OLCC guidelines.

Ensure products are processed in a timely and organized fashion.

Ability to multi-task, strong time management/interpersonal skills

Three (3) years customer service experience with general knowledge of procedures and regulations, computers, and software common to telecommunications industry

Working knowledge of Excel, database entry, and filing.

Security, law enforcement and/or correctional experience

Exceptional oral and written communication skills

Knowledge of computers and software common to telecommunications industry

A minimum of 2 years’ business experience, with prior experience in vendor management, procurement, or a service-oriented operations role

Project management of vendor contracting process from intake to execution for approximately 30 active Consumer Insights contracts at any given time

Previous experience with market research data, personal data handling requirements, preferred

Assessing personal data privacy requirements and facilitating DPSE Amendments

Experience working with contracts including partnering with legal, privacy, vendors, and business departments

Strong interpersonal skills and proven ability to build key relationships with stakeholders

Collaborate with management and staff to ensure WFM has the proper coverage and staffing schedules for call arrival patterns and seasonality

Demonstrated ability to manage remote teams, and drive accountability for business results.

Manage the performance of outsourced partners against key contact center operational KPIs, ensuring that partners consistently meet or exceed performance objectives

Manage and report on vendor performance to SLA’s and quality of service, drawing out themes/trends and identifying opportunities for improvements

We are currently working remotely; therefore, you must be able to prove you have high-speed internet service.

Strong working knowledge of omnichannel contact center operations.