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Service Desk Technician Jobs

It Service Desk Technician I
By Harvard Maintenance At New York, NY, United States
AA in IT related field or IT certification or 1 year of experience working in a technical environment.
Provide remote help desk support via phone and/or in-person.
Update company Knowledge base (Confluence) with technical documentation and solutions
Help maintain and administer Microsoft Intune environment and devices in endpoint manager.
Experience installing, upgrading, and repairing desktops or laptops running MS operating systems.
Experience with smart phones, tablets, and other technical equipment.
Service Desk Technician Jobs
By BuzzClan At North Carolina, United States
Location:3700 Wake Forest Rd Raleigh NC 27609// 100%Remote
- Experience with ServiceNow is preferred.
- HDI Support Center Analyst, ITILv3 Foundation A+ certification highly preferred.
- Effective communication skills (verbal and written), including proficient typing, grammar, and spelling skills are required.
- Enhanced computer literacy is required.
- Understanding of contact center environment and Service Desk role.
Service Desk Technician Jobs
By Jencap At United States
Manage user and device event tracking through global ticketing system
Manage user/computer/group objects within Azure and on-prem Active Directory (e.g., password resets, adds/moves/changes, folder/share permissions)
Bachelor’s Degree in Computer Science, Information Systems, or other related field, or equivalent work experience preferred
One to three years of relevant experience
Strong analytical and problem solving skills, systematic thinking, and a good understanding of technologies deployed in the IT environment
Excellent written and oral communication skills
Service Desk Technician Jobs
By CalOptima At Orange, CA, United States
Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department.
Provides service desk phone support for on-site and remote employees.
Microsoft Azure, Office 365 certification or training.
About Our Benefits & Wellness Options
Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.
Provides excellent communication and follows-up with customers seeking support.
Technician I Or Ii - Service Desk (2 Positions To Be Filled)
By Sam Houston State University At Huntsville, TX, United States

Requisition: 202300204S Occupational Category (Staff Positions Only): Technical/Para-Professional Hiring Salary: Monthly-Staff Department: IT Engagement General Requirements Technician I: ...

Service Desk Technician Jobs
By Turtle At Somerset, NJ, United States
Candidates should have a high school degree or 1-year experience in an IT Support role.
IT coursework, certifications, and/or a college degree is a plus.
Must have basic working knowledge of IT hardware and software systems.
Basic network technology knowledge is a plus as well.
A self-starter with strong analytical skills and demonstrates initiative
Exceptional verbal and written communication as well as strong interpersonal skills are a must.
Customer Service Desk Technician
By Horizon Staffing 2003 At Fife, VA, United States

Coordinating and providing support over the telephone and in person using computers Analyzing and resolving standard software, hardware, and network problems Troubleshooting and resolving ...

Desk Side Service Technician
By Indotronix International Corporation At New York City Metropolitan Area, United States
You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk.
How many years of experience do you have with working with server hardware break/fix?
How many years of Field Experience do you have?
Do you have your A+ certification?
Do you have experience with MAC?
This is a journeyman position for the typical desk side support technician.
Junior Service Desk Technician
By EPAM Systems At , , Ga
Detect potential trends and liaise with problem management where applicable
Detecting potential trends and liaising with problem management where applicable
Knowledge Base updates as required
Knowledge of e-mail correspondence and phone etiquette
Knowledge sharing within the community of the industry’s top professionals worldwide
Various opportunities for self-development: hard & soft skills internal training courses, mentoring programs, and unlimited access to 8,000+ LinkedIn Learning courses
It Service Desk Technician
By Motion Recruitment At New York, NY, United States
1-2 years of relevant experience (school/internship experience will be considered!)
Strong working knowledge of ITIL process
Degree in CS, IT, or related field preferred
Ability to work onsite in LIC (Queens)
Service Desk Technician Jobs
By Tech Heads, Inc At Portland, OR, United States
· Experience with ConnectWise Manage, Support is a plus.
· Troubleshoot and resolve network connectivity including switches, routers, modems, firewalls, VPN, wireless and remote access.
· Perform service both remotely and onsite.
· Minimum 2 years proven experience working in an MSP environment.
· Knowledge of various operating systems and platforms (Windows, MAC)
· Knowledge of Windows Active Directory, Office 365, Outlook
Classified Service Desk Technician - Active Security Clearance Required
By Lawrence Livermore National Laboratory At , Livermore, 94550, Ca $36.50 - $45.32 an hour
Experience using the ServiceNow (or similar) ticket management tool as well as writing knowledge base articles in ServiceNow.
Associate’s degree in a Computer or Engineering related field or the equivalent combination of education, technical training and related experience.
Experience writing technical solutions and commercial knowledgebase articles.
Provide advanced technical analysis and troubleshooting skills, attention to detail, and consistent resolution of IT problems.
Experience working with customers, addressing issues, and managing customer concerns and requests over the phone and/or in person.
Proficiency and experience with the Windows and or Linux Operating systems.
Service Desk Technician (Remote)
By University of South Florida At , Tampa, 33620, Fl $13.20 an hour
Strong communication skills with clients, coworkers, management, and other groups within the USF Information Technology department
This position will need to perform the duties listed above remotely as needed.
Windows 7 through 11 and Mac OSX experience
1 year professional computing experience
Knowledge of principles and operation of computer systems and related peripheral equipment
Basic computing experience in a formal or informal job capacity
Service Desk Technician Jobs
By MetroStar At Washington, DC, United States
Experience with a Mobile Device Management (MDM) software for provisioning and managing mobile devices
A passion for working with PC hardware and connectivity components, a strong knowledge of Windows 10, and experience supporting monitoring tools
Monitor service desk queues and assign tickets to Deskside Support team members based on volume and skill set
Experience with ServiceNow and/or Remedy
Experience serving as a user liaison for basic computer system end-user operations
Experience with one or more of the following: SCCM, VDI and VMWare, Command Line/PowerShell commands
Service Desk Technician- Tier Ii
By Flex Technology Group At Cockeysville, MD, United States
Work and communicate effectively will all levels of the Managed IT Department
Customer service oriented with excellent active listening skills
A minimum of three years of Customer service experience
Award winning Managed IT Services team
Resolve escalated service desk tickets
Ensure customer satisfaction and communication
Student Service Desk Technician
By University of Maryland At , College Park, 20742, Md
Excellent communication and customer service skills
Knowledge of computer hardware and software applications
Women, minorities, LGBTQ+, veterans, and people with disabilities are encouraged to apply.
Respond to inquiries from faculty, staff, and students regarding computer hardware, software, printer, and network-related issues.
Diagnose and resolve technical problems related to computer systems, software applications, printers, and network connectivity.
Install, configure, and maintain computer hardware and software applications.
It Service Desk Technician - Remote
By Brown & Brown Insurance At , , Va
Identify trends and communicate to management.
Minimum 1-3 years of experience in a Service Desk role
Review, document, troubleshoot and resolve technical issues. Escalate when necessary.
Provide coverage during assigned shifts to monitor issues coming into the Service Desk.
Respond to customer requests within expected Service Level Agreements.
Assist teammates with problem solving.
26Nos - Ops - Service Desk Technician - Mid - (#116A)
By SMS Data Products Group, Inc. At , Montgomery, 36113, Al
Position minimum requirements: 1-3 years (Jr) 3-5 years (Mid) (IT environment preferable).
Experience with Remedy Action Request System and Service Now applications.
Applicant must possess refined critical thinking skills, should be a self-starter, adaptive to a dynamic environment, dependable and reliable.
Prior experience in a government consulting services environment is preferred.
CompTIA Security+ certification or higher
Provide Service Desk customer interface support.
It Service Desk Technician
By iFIT At Logan, UT, United States
Asset management, tracking and organization.
Technical support of the company's hardware and software systems to ensure full functionality.
Coordinate with cross-functional teams to resolve complex problems/issues.
Maintain and develop improvements of internal processes for increased efficiency within the department and across the company.
All positions require occasional rotation of evening and weekend on call availability as business needs arise.
Service Desk Technician I
By iT1 At Tempe, AZ, United States
Strong organization, time management, and prioritizing skills
Controls user’s computers utilizing remote access tools.
Troubleshoots remote access connectivity problems.
1-3 years’ experience in call center or service desk environment.
Knowledge of various PC hardware and software applications including: Operating Systems: Windows 7, Windows 10, and Windows 11
Effective troubleshooting and documentation skills

Are you looking for a challenging and rewarding role in IT? We are looking for a Service Desk Technician to join our team and provide technical support to our customers. You will be responsible for troubleshooting and resolving customer issues, as well as providing guidance and advice on IT solutions. If you have a passion for technology and a commitment to providing excellent customer service, this is the job for you!

A Service Desk Technician is responsible for providing technical support to customers and employees. They are the first point of contact for customers and employees who need help with technical issues.

What is Service Desk Technician Skills Required?

• Excellent customer service skills
• Good problem-solving skills
• Ability to troubleshoot technical issues
• Knowledge of computer hardware and software
• Knowledge of network systems
• Knowledge of operating systems
• Ability to work independently and as part of a team
• Good communication skills

What is Service Desk Technician Qualifications?

• High school diploma or equivalent
• Technical certification or degree in computer science, information technology, or related field
• Experience in customer service

What is Service Desk Technician Knowledge?

• Knowledge of computer hardware and software
• Knowledge of network systems
• Knowledge of operating systems
• Knowledge of customer service principles and practices

What is Service Desk Technician Experience?

• Previous experience in a customer service role
• Previous experience in a technical support role

What is Service Desk Technician Responsibilities?

• Respond to customer inquiries via phone, email, or chat
• Troubleshoot technical issues and provide solutions
• Install, configure, and maintain computer hardware and software
• Monitor and maintain network systems
• Provide technical support and training to customers and employees
• Document customer service