Junior Service Desk Technician

Description

We are looking for a Junior Service Desk Technician to strengthen our team in providing end-user support to EPAM’s clients. Currently, we support 20+ global clients representing various industries: Healthcare, E-commerce, Retail, Travel, and Technology. Our team acts as a single point of contact for user requests and queries related to the applications and systems supported.
WHAT YOU’LL DO

• Detect potential trends and liaise with problem management where applicable
• Work with incidents: recording, classification, initial triage, resolution, recovery, and closure
• Request resolution or escalation to responsible parties
• Monitor the status and progress toward resolution of all open incidents
• Resolution and recovery of incidents not assigned to resolution groups
• Resolution confirmation and closure of incidents
• Knowledge Base updates as required
• Keep affected users informed about progress
• Detecting potential trends and liaising with problem management where applicable
• Provide application support

WHAT YOU HAVE

• Flexibility to use the MS Windows suite
• Knowledge of e-mail correspondence and phone etiquette
• English level: B2 and higher, both written and spoken

NICE TO HAVE

• Novice knowledge of Linux
• Familiarity with Android / iOS general interface and features
• Cloud Infrastructure knowledge
• German level: B2 and higher, both written and spoken
• Understanding of basic networking terms

WE OFFER

• Various opportunities for self-development: hard & soft skills internal training courses, mentoring programs, and unlimited access to 8,000+ LinkedIn Learning courses
• Participation in the Employee Stock Purchase Plan
• Relocation opportunities within our offices in 50+ countries
• Friendly team and enjoyable working environment
• Bonuses for participating in the referral program
• Five trust days a year (sick leave without a medical certificate)
• Social package – medical & family care
• Flexible working schedule
• Knowledge sharing within the community of the industry’s top professionals worldwide
• Free English classes with certified teachers
• Competitive compensation, regular assessments, and salary reviews
• Outstanding career development opportunities with a transparent roadmap to accelerate your journey

ABOUT EPAM

• EPAM Georgia is a team of innovators united by a passion for technology. The dynamic and inclusive culture we embrace helps positively impact our communities, customers, and employees. Here you will collaborate with multi-national teams, contribute to numerous cutting-edge projects, deliver the most creative solutions, and have an opportunity to learn. Our people are at the heart of our success, and we are proud to provide talents with a solid ground to develop and grow