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Service Desk Technician Jobs

Associate Service Desk Technician
By Iron Bow Technologies At United States
Will also accept completion of an Iron Bow approved SkillBridge Internship program in lieu of IT experience or certification.
Advise management of potential risks that may have impact on customer base and operating environment
Create, update, and close customer tickets in ServiceNow ticketing portal for every call answered and according to defined ticket compliance requirements
Superior customer service skills a must. Strong desire to provide the highest quality of service to the customer is required
Experience working in help desk ticketing platforms/systems, ability to type and document notes in real-time while engaged with customer on phone
Prior service military or knowledge of military agencies and veteran community helpful
Jr Service Desk Technician (Tier 1.0)
By GovCIO At Kiln, MS, United States
Utilize the knowledge base to guide callers through resolution of reported issues.
0-2 years experience. Will train the right candidate
Responds to and diagnoses incidents through discussions with users.
Provides support to end users on a variety of issues.
Identifies, researches and resolves technical problems.
Responds to telephone calls, email and personnel requests for technical support.
Service Desk Support Technician
By Yoh, A Day & Zimmermann Company At Malvern, PA, United States
Minimum of 3-5 years of IT experience and/or equivalent education (Bachelor’s degree, and/or IT certifications)
Application management with software as a service
Manage internal Service Desk documentation, outlining steps and solutions used to troubleshoot common problems.
Be able to support multiple business locations, either remotely or in person as needed.
Good oral and written communication skills
Intermediate knowledge of O365, Windows 10, Active Directory, Exchange
Service Desk Technician - (Remote)
By Netsmart At United States
Manage incidents and requests; communicate with clients to ensure that work is completed to their satisfaction.
Contribute to self-help knowledge bases and documents typical requests and incidents, resolutions, and work-around procedures.
At least 1 year of IT support experience in a professional services environment including use of a ticketing system
Thorough knowledge and troubleshooting of PC hardware and peripherals
Organizational skills to balance and prioritize work
Ability and willingness to quickly learn new skills
It Service Desk Technician
By Penske Truck Leasing At Tampa, FL, United States
Prior Service Desk and Project Management experience preferred
At least 2 years of prior customer service experience (technical or non-technical) required
In-depth knowledge of Windows 10, Microsoft Edge, Office 365
Knowledge of and ability to troubleshoot Printers in a Windows environment required
Working knowledge of wireless technology and mobile environment required
Work on special projects and laptop software configuration
Service Desk Technician Jobs
By Yuma Regional Medical Center At Yuma, AZ, United States

Job Description The Service Desk Technician provides a range of functions in support of the Information Technology Division and excellent customer service support. The technician handles ...

It Service Desk Technician
By Millennium Physician Group At Fort Myers, FL, United States
Respond to requests and incidents by phone, email, support queue, on-site visits, or remote-control sessions
Remotely assist with new printers, desktops, and laptops
3 + Years Ticketing System Experience
3 + Years Technical Support Experience
Associates Degree or equivalent experience
IT Certifications A+, ITIL (preferred)
Associate Service Desk Technician
By NTT Global Data Centers Americas, Inc. At , Sacramento, 95834 $27.30 - $40.90 an hour
Assists in the management of asset lifecyle activities.
Performs desktop software license management and inventory control.
Takes initial telephone or email inquiries and troubleshoot and manage hardware, software or network problems with users.
Acts as communication coordinator and situation manager during any critical incidents call bridge events.
Strong customer service and interpersonal communication skills with a dedication to customer satisfaction.
Technical knowledge of PC hardware, operating systems, and networking.
Service Desk Technician I
By GECU At , El Paso, 79925 $17.59 - $34.15 an hour
This position is a job family. There are three levels.
Installs, configures, maintains and supports desktops, telephone handsets and printers
Documents all installations in accordance with GECU standards
Performs preventive maintenance on workstations
Other duties assigned or required in connection with the general operation of the credit union
Proficiency in Windows Operating Systems, workstations, printers and service desk methodologies
Helpdesk - Service Desk Associate Technician
By TTEC At , Englewood
Experience designing, administering, or supporting LAN/WAN [HSRP, QoS, VLAN's, Bandwidth modeling], VoIP infrastructures, and H.323, SIP and/or MGCP deployment and support
Experience configuring and troubleshooting Voice Gateways/Gatekeepers, SQL Query Analyzer/RCD/TCD/Call Trace/Log Analysis helpful
Excellent documentation, presentation, and complex problem-solving skills
Ask us about our paid time off (PTO) and wellness and healthcare benefits
Visit www.mybenefits.ttec.com for more information.
Create help tickets for associates in need of technical help via inbound calls, emails and e-service web
Service Desk L1 Technician
By Milestone Technologies, Inc. At , Sunnyvale, 94089 $31 - $34 an hour
Identifying, escalating priority issues and reporting to the high-level management
Experience in the IT support desk tools will be added advantage for troubleshooting IT environment remotely with Software
Experience up to 8 yrs Call based support
Should have adequate Customer Handling Skills over the phone and onsite
Handle multiple support tickets at the same time., Desktop Support Helpdesk Support, Should know about the SLA and its criticality,
Answering phones from customers professionally and responding to customer inquiries and complaints
It Service Desk Junior Technician
By Glanbia Business Services At , Twin Falls, 83301
Manage tasks ensuring that service level agreement and key performance indicators are met, redirecting if/when needed to the appropriate team.
Work closely with service desk managers and supervisors to ensure they are kept updated with key information
Bachelor’s Degree in IT or relevant work experience
MTA, MCSA, CCNA, ITIL Foundations, and/or ITIL Practitioner certifications preferred
Strong oral and written communication skills
Creative and effective problem solving skills
Service Desk Technician I
By Inserso At , Chandler, Az
Offer first line of customer support, and provide information that may be found in Knowledgebase and/or manuals
Experience using a Knowledge Base and/or established procedures and processes to resolve both technical and non-technical end-user inquiries
Experience using Remote Desktop or other remote assistance applications (BOMGAR, RDP) to troubleshoot end-user incidents
Work from home but must reside in the vicinity of Chandler.
Follow the knowledge base and priority matrix for issue resolution
Remote diagnostics and troubleshooting client workstations
Service Desk Technician Jobs
By Assetmark At , Concord, 94520, Ca $70,000 - $85,000 a year
Endpoint Management and security includes OS deployment and patching, application updates and vulnerability management, carried out both on site and remotely
Ability to work in a technical team environment and interact with all levels of management
Management and configuration of multiples Operating Systems including Windows and MacOS
Writes and edits technical documentation for Service Desk team for knowledge sharing
Manage IT inventory and order new equipment and software as needed
Set up and move company computing equipment as well as shipping hardware to remote workforce
Assistant Service Desk Technician 6-Month Paid Internship
By WD-40 COMPANY At , San Diego, 92131, Ca
Builds and maintains a knowledge base of problem resolutions, troubleshooting techniques, and recurring issues for use by the IT staff.
Customer service drive with outstanding communication and active listening skills
A culture where 93% of the tribe report experience a sense of belonging
Acts as resource for end-user technical IT support requests as well as identifies, researches, and resolves information system-related problems.
Supports troubleshooting and repairing hardware and software problems on end-user computer workstations, peripherals, Cisco phones, etc.
Assists with builds, configuring and installing laptops, desktop, and other devices.
It Service Desk Technician Ii
By Inline Plastics At McDonough, GA, United States
(include education, experience, special skills, licenses, and/or certifications required.)
Working knowledge of Adobe Illustrator, InDesign, and Photoshop, as well as CAD/CAM applications, is a plus
Working knowledge of LAN/WAN environments, TCP/IP, DNS, DHCP, switches, routers and other network devices
Effective organization and planning skills and ability to prioritize work on multiple projects with high attention to detail
Proven analytical and problem-solving abilities
Provide support, break-fix/hardware repair, and troubleshooting of IT deployed equipment, smartphones, networks, printers, phone systems, and software installations
Service Desk Technician I
By Mytech Partners At Colorado, United States
Remote support of Mytech Partner’s managed services clients during business hours, M-F (1 hour lunch break)
Self-motivated and responsive to management and clients
Prior industry experience desired, specifically supporting Microsoft-based workstations
Ability to concisely document processes, issues, resolutions; strong writing skills required
Strong problem solving and critical thinking abilities
Respond to client service requests
It Service Desk Technician I
By Exactech At Gainesville, FL, United States
Experience working in an ITIL-driven environment and working knowledge of ITIL principles and processes.
Develop service delivery knowledgebase to include fact sheets, tutorials, and FAQs.
Provide on-site remote hands for vendors and engineers as required.
Associates Degree or equivalent work experience required. Bachelor's Degree or equivalent work experience preferred.
Minimum 1-3 years of experience in Information Technology service delivery.
Experience with Windows operating systems and M365 Office productivity suite.
It Service Desk Technician
By Morgan Advanced Materials At Fostoria, OH, United States
Keen attention to detail with excellent time management & organisation skills
Working with the Infrastructure Change Management team to record and execute operational changes
Uses desktop management systems software and appropriate analysis equipment to collect data, model performance, and create reports, including proposals for improvement.
Manages timely and effective handling of enquiries and requests for guidance
Excellent customer service and engagement skills and ethos is a must
Career experience in Manufacturing, Engineering or Supply Chain business environments.
Service Desk Technician Remote
By Logicalis, Inc. At Jackson, MS, United States

This is a job for a Service Desk Technician position with a company. This is a Remote position.\ \ Summary: Provides support via phone, e-mail and chat for various PC hardware and software ...

Are you looking for a challenging and rewarding role in IT? We are looking for a Service Desk Technician to join our team and provide technical support to our customers. You will be responsible for troubleshooting and resolving customer issues, as well as providing guidance and advice on IT solutions. If you have a passion for technology and a commitment to providing excellent customer service, this is the job for you!

A Service Desk Technician is responsible for providing technical support to customers and employees. They are the first point of contact for customers and employees who need help with technical issues.

What is Service Desk Technician Skills Required?

• Excellent customer service skills
• Good problem-solving skills
• Ability to troubleshoot technical issues
• Knowledge of computer hardware and software
• Knowledge of network systems
• Knowledge of operating systems
• Ability to work independently and as part of a team
• Good communication skills

What is Service Desk Technician Qualifications?

• High school diploma or equivalent
• Technical certification or degree in computer science, information technology, or related field
• Experience in customer service

What is Service Desk Technician Knowledge?

• Knowledge of computer hardware and software
• Knowledge of network systems
• Knowledge of operating systems
• Knowledge of customer service principles and practices

What is Service Desk Technician Experience?

• Previous experience in a customer service role
• Previous experience in a technical support role

What is Service Desk Technician Responsibilities?

• Respond to customer inquiries via phone, email, or chat
• Troubleshoot technical issues and provide solutions
• Install, configure, and maintain computer hardware and software
• Monitor and maintain network systems
• Provide technical support and training to customers and employees
• Document customer service