Service Desk Technician Jobs

Washington, D.C.
As Service Desk Technician, you’ll work with a team of Service Desk Technicians to respond to on demand requests for Tier 1 and Tier 2 support for our client with the goal to make an impact across the federal government.
We know that you can’t have great technology services without amazing people. At MetroStar, we are obsessed with our people and have led a two-decade legacy of building the best and brightest teams. Because we know our future relies on our deep understanding and relentless focus on our people, we live by our mission: A passion for our people. Value for our customers.
If you think you can see yourself delivering our mission and pursuing our goals with us, then check out the job description below!
What you’ll do:

• Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems
• Monitor service desk queues and assign tickets to Deskside Support team members based on volume and skill set
• Lead a team of help desk technicians providing support to end users for either PC, server, or applications and hardware

What you’ll need to succeed:

• Experience with ServiceNow and/or Remedy
• A passion for working with PC hardware and connectivity components, a strong knowledge of Windows 10, and experience supporting monitoring tools
• A passion for knowledge management activities, such as leading efforts to update and/or maintain a knowledge base, SOPs, and other technical documentation
• Experience with one or more of the following: SCCM, VDI and VMWare, Command Line/PowerShell commands
• At least five years of IT experience with at least three years as a Service Desk Technician (Tier 1 and Tier 2)
• Managing ticket queues and assigning and tracking tickets through the support life cycle experience
• An active Top-Secret clearance
• Experience with a Mobile Device Management (MDM) software for provisioning and managing mobile devices
• Experience serving as a user liaison for basic computer system end-user operations

Like we said, we are big fans of our people. That’s why we offer a generous benefits package, professional growth, and valuable time to recharge. Learn more about our company culture code and benefits. Plus, check out our accolades.
Don’t meet every single requirement?
Studies have shown that women, people of color and the LGBTQ+ community are less likely to apply to jobs unless they meet every single qualification. At MetroStar we are dedicated to building a diverse, inclusive, and authentic culture, so, if you’re excited about this role, but your previous experience doesn’t align perfectly with every qualification in the job description, we encourage you to go ahead and apply. We pride ourselves on making great matches, and you may be the perfect match for this role or another one we have. Best of luck! – The MetroStar People & Culture Team
What we want you to know:
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
MetroStar Systems is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of MetroStar Systems.
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