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Service Desk Technician Jobs in New York

It Service Desk Technician I
By Harvard Maintenance At New York, NY, United States
AA in IT related field or IT certification or 1 year of experience working in a technical environment.
Provide remote help desk support via phone and/or in-person.
Update company Knowledge base (Confluence) with technical documentation and solutions
Help maintain and administer Microsoft Intune environment and devices in endpoint manager.
Experience installing, upgrading, and repairing desktops or laptops running MS operating systems.
Experience with smart phones, tablets, and other technical equipment.
Desk Side Service Technician
By Indotronix International Corporation At New York City Metropolitan Area, United States
You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk.
How many years of experience do you have with working with server hardware break/fix?
How many years of Field Experience do you have?
Do you have your A+ certification?
Do you have experience with MAC?
This is a journeyman position for the typical desk side support technician.
It Service Desk Technician
By Motion Recruitment At New York, NY, United States
1-2 years of relevant experience (school/internship experience will be considered!)
Strong working knowledge of ITIL process
Degree in CS, IT, or related field preferred
Ability to work onsite in LIC (Queens)

Are you looking for a challenging and rewarding role in IT? We are looking for a Service Desk Technician to join our team and provide technical support to our customers. You will be responsible for troubleshooting and resolving customer issues, as well as providing guidance and advice on IT solutions. If you have a passion for technology and a commitment to providing excellent customer service, this is the job for you!

A Service Desk Technician is responsible for providing technical support to customers and employees. They are the first point of contact for customers and employees who need help with technical issues.

What is Service Desk Technician Skills Required?

• Excellent customer service skills
• Good problem-solving skills
• Ability to troubleshoot technical issues
• Knowledge of computer hardware and software
• Knowledge of network systems
• Knowledge of operating systems
• Ability to work independently and as part of a team
• Good communication skills

What is Service Desk Technician Qualifications?

• High school diploma or equivalent
• Technical certification or degree in computer science, information technology, or related field
• Experience in customer service

What is Service Desk Technician Knowledge?

• Knowledge of computer hardware and software
• Knowledge of network systems
• Knowledge of operating systems
• Knowledge of customer service principles and practices

What is Service Desk Technician Experience?

• Previous experience in a customer service role
• Previous experience in a technical support role

What is Service Desk Technician Responsibilities?

• Respond to customer inquiries via phone, email, or chat
• Troubleshoot technical issues and provide solutions
• Install, configure, and maintain computer hardware and software
• Monitor and maintain network systems
• Provide technical support and training to customers and employees
• Document customer service