Desk Side Service Technician

Position: Desk Side Service Technician

Location: New York, NY 10004

Duration: Long Term

100% onsite role

Pay rate $25/hr on w2

Day to Day Work:

• You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.
• You will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations.
• This is a journeyman position for the typical desk side support technician.
• You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk.
• Your assignments will range in complexity from troubleshooting and repair, to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products.

Responsibilities:

• Provides follow-up on problems or escalation.
• Performs installs, moves, adds and changes as required Tests and certifies PCs, networks, servers and client approved applications.
• Maintains a high degree of professionalism in actions, demeanor and dress.
• Provides follow-up on problems or escalation.
• Supports network products from operational and maintenance perspectives.
• Maintains a high degree of professionalism in actions, demeanor and dress.
• Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system.
• Insures customer satisfaction throughout the service delivery transaction.
• Insures customer satisfaction throughout the service delivery transaction.
• Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system.
• Performs disk replacement on enterprise storage products Installs and maintains PCs and associated software, networks, servers and peripherals.
• Provides maintenance and support on legacy products Supports Core, server products.
• Provides support for software, hardware and networking support for desktops, laptops and servers.
• Performs disk replacement on enterprise storage products Installs and maintains PCs and associated software, networks, servers and peripherals.
• Provides maintenance and support on legacy products Supports Core, server products.
• Supports network products from operational and maintenance perspectives.
• Performs installs, moves, adds and changes as required Tests and certifies PCs, networks, servers and client approved applications.
• Provides support for software, hardware and networking support for desktops, laptops and servers.

Pre-Screen Questions:

1. How many years of experience do you have with working with server hardware break/fix?
2. How many years of Field Experience do you have?
3. Do you have your A+ certification?
4. What is your back up plan if you have vehicle problems?
5. Have you ever worked for Unisys as a contractor or FTE?
6. Do you have experience with MAC?