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- Service Desk Technician Level I
- Service Desk Technician
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Company | Turtle |
Address | Somerset, NJ, United States |
Employment type | FULL_TIME |
Salary | |
Category | Human Resources Services |
Expires | 2023-07-07 |
Posted at | 11 months ago |
Turtle & Hughes is seeking an IT ServiceDesk Support Technician who is willing to learn new systems and grow within a busy environment. We are a customer service oriented, team-centered environment.
- Function as first line support for all software needs including MS Office 365, Windows 7 & 10 and any upgrades
- Confident, reliable, and personable team player. Must be able to work with all levels throughout the company.
- Identifies, diagnoses, and resolves technical issues.
- Ability to travel locally with in New Jersey
- Communicates appropriately with end users to educate and instruct on various software programs and hardware functions
- Support hardware installation and troubleshooting needs to address issues
- General use of Active Directory; checks profiles and user account permissions and ensures all users are in the correct groups
- Works well under pressure in fast-paced environment with multiple, sometimes shifting priorities.
- Support multiple projects simultaneously, prioritizing work and resolving emergencies as they arise
- Perform technical support and help desk activities.
- Prioritizes work to identify and escalate problems
- Understanding of Networking.
- Must work well under pressure, in a fast-paced environment.
- Strong computer skills required - MS Word, Excel, and PowerPoint.
- Must have basic working knowledge of IT hardware and software systems.
- Candidates should have a high school degree or 1-year experience in an IT Support role.
- IT coursework, certifications, and/or a college degree is a plus.
- Basic network technology knowledge is a plus as well.
- Exceptional verbal and written communication as well as strong interpersonal skills are a must.
- A self-starter with strong analytical skills and demonstrates initiative
- Must be willing to learn new systems and programs and are able to adapt quickly to changing business needs
- Paid Holidays
- Vacation
- Health Insurance
- 401(k) plan
- Dental Insurance
- Life Insurance
- Employee Negotiated Discounts
- Vision Insurance
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