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Service Desk Technician Jobs in Arkansas

Associate Service Desk Technician
By Iron Bow Technologies At United States
Will also accept completion of an Iron Bow approved SkillBridge Internship program in lieu of IT experience or certification.
Advise management of potential risks that may have impact on customer base and operating environment
Create, update, and close customer tickets in ServiceNow ticketing portal for every call answered and according to defined ticket compliance requirements
Superior customer service skills a must. Strong desire to provide the highest quality of service to the customer is required
Experience working in help desk ticketing platforms/systems, ability to type and document notes in real-time while engaged with customer on phone
Prior service military or knowledge of military agencies and veteran community helpful
Service Desk Technician - (Remote)
By Netsmart At United States
Manage incidents and requests; communicate with clients to ensure that work is completed to their satisfaction.
Contribute to self-help knowledge bases and documents typical requests and incidents, resolutions, and work-around procedures.
At least 1 year of IT support experience in a professional services environment including use of a ticketing system
Thorough knowledge and troubleshooting of PC hardware and peripherals
Organizational skills to balance and prioritize work
Ability and willingness to quickly learn new skills
Service Desk Technician Jobs
By Jencap At United States
Manage user and device event tracking through global ticketing system
Manage user/computer/group objects within Azure and on-prem Active Directory (e.g., password resets, adds/moves/changes, folder/share permissions)
Bachelor’s Degree in Computer Science, Information Systems, or other related field, or equivalent work experience preferred
One to three years of relevant experience
Strong analytical and problem solving skills, systematic thinking, and a good understanding of technologies deployed in the IT environment
Excellent written and oral communication skills

Are you looking for a challenging and rewarding role in IT? We are looking for a Service Desk Technician to join our team and provide technical support to our customers. You will be responsible for troubleshooting and resolving customer issues, as well as providing guidance and advice on IT solutions. If you have a passion for technology and a commitment to providing excellent customer service, this is the job for you!

A Service Desk Technician is responsible for providing technical support to customers and employees. They are the first point of contact for customers and employees who need help with technical issues.

What is Service Desk Technician Skills Required?

• Excellent customer service skills
• Good problem-solving skills
• Ability to troubleshoot technical issues
• Knowledge of computer hardware and software
• Knowledge of network systems
• Knowledge of operating systems
• Ability to work independently and as part of a team
• Good communication skills

What is Service Desk Technician Qualifications?

• High school diploma or equivalent
• Technical certification or degree in computer science, information technology, or related field
• Experience in customer service

What is Service Desk Technician Knowledge?

• Knowledge of computer hardware and software
• Knowledge of network systems
• Knowledge of operating systems
• Knowledge of customer service principles and practices

What is Service Desk Technician Experience?

• Previous experience in a customer service role
• Previous experience in a technical support role

What is Service Desk Technician Responsibilities?

• Respond to customer inquiries via phone, email, or chat
• Troubleshoot technical issues and provide solutions
• Install, configure, and maintain computer hardware and software
• Monitor and maintain network systems
• Provide technical support and training to customers and employees
• Document customer service