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Service Desk Technician Jobs in California

Associate Service Desk Technician
By NTT Global Data Centers Americas, Inc. At , Sacramento, 95834 $27.30 - $40.90 an hour
Assists in the management of asset lifecyle activities.
Performs desktop software license management and inventory control.
Takes initial telephone or email inquiries and troubleshoot and manage hardware, software or network problems with users.
Acts as communication coordinator and situation manager during any critical incidents call bridge events.
Strong customer service and interpersonal communication skills with a dedication to customer satisfaction.
Technical knowledge of PC hardware, operating systems, and networking.
Assistant Service Desk Technician 6-Month Paid Internship
By WD-40 COMPANY At , San Diego, 92131, Ca
Builds and maintains a knowledge base of problem resolutions, troubleshooting techniques, and recurring issues for use by the IT staff.
Customer service drive with outstanding communication and active listening skills
A culture where 93% of the tribe report experience a sense of belonging
Acts as resource for end-user technical IT support requests as well as identifies, researches, and resolves information system-related problems.
Supports troubleshooting and repairing hardware and software problems on end-user computer workstations, peripherals, Cisco phones, etc.
Assists with builds, configuring and installing laptops, desktop, and other devices.
Service Desk Technician Jobs
By CalOptima At Orange, CA, United States
Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department.
Provides service desk phone support for on-site and remote employees.
Microsoft Azure, Office 365 certification or training.
About Our Benefits & Wellness Options
Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.
Provides excellent communication and follows-up with customers seeking support.
Associate Service Desk Technician
By NTT Ltd. At , Sacramento, 95834, Ca $27.30 - $35.00 an hour
Knowledge of information systems service management / service control processes and methodologies
Knowledge and understanding of information systems technology areas
Knowledge of Windows Operating Systems and iOS
Knowledge of the Microsoft Office suite of applications
Good verbal and written communication skills coupled with solid interpersonal skills
Experience in a support desk role within an ICT service provider or contact centre environment.

Are you looking for a challenging and rewarding role in IT? We are looking for a Service Desk Technician to join our team and provide technical support to our customers. You will be responsible for troubleshooting and resolving customer issues, as well as providing guidance and advice on IT solutions. If you have a passion for technology and a commitment to providing excellent customer service, this is the job for you!

A Service Desk Technician is responsible for providing technical support to customers and employees. They are the first point of contact for customers and employees who need help with technical issues.

What is Service Desk Technician Skills Required?

• Excellent customer service skills
• Good problem-solving skills
• Ability to troubleshoot technical issues
• Knowledge of computer hardware and software
• Knowledge of network systems
• Knowledge of operating systems
• Ability to work independently and as part of a team
• Good communication skills

What is Service Desk Technician Qualifications?

• High school diploma or equivalent
• Technical certification or degree in computer science, information technology, or related field
• Experience in customer service

What is Service Desk Technician Knowledge?

• Knowledge of computer hardware and software
• Knowledge of network systems
• Knowledge of operating systems
• Knowledge of customer service principles and practices

What is Service Desk Technician Experience?

• Previous experience in a customer service role
• Previous experience in a technical support role

What is Service Desk Technician Responsibilities?

• Respond to customer inquiries via phone, email, or chat
• Troubleshoot technical issues and provide solutions
• Install, configure, and maintain computer hardware and software
• Monitor and maintain network systems
• Provide technical support and training to customers and employees
• Document customer service