Register
Recruit Create CV

Service Desk Technician Jobs

Service Desk Technician Jobs
By LANCE CAMPER At , Lancaster, 93535, Ca
Solid troubleshooting, communication, documentation, and time management skills.
Perform remote troubleshooting through diagnostic techniques and pertinent questions.
Excellent communication skills, both written and verbal.
Experience as a help desk technician or other customer service role.
Minimum 1-year experience in website application development.
Minimum 2-year experience in Information Technology.
Service Desk Technician Jobs
By Logicalis At , Remote
Controls user’s computers utilizing remote access tools.
Troubleshoots remote access connectivity problems.
1 year experience in call center or service desk environment.
Knowledge of various PC hardware and software applications including:
Effective troubleshooting and documentation skills
Strong technical and client interaction skills.
Associate Service Desk Technician
By NTT Ltd. At , Sacramento, 95834, Ca $27.30 - $35.00 an hour
Knowledge of information systems service management / service control processes and methodologies
Knowledge and understanding of information systems technology areas
Knowledge of Windows Operating Systems and iOS
Knowledge of the Microsoft Office suite of applications
Good verbal and written communication skills coupled with solid interpersonal skills
Experience in a support desk role within an ICT service provider or contact centre environment.
Service Desk Gxp Technician Ii
By SAGE Therapeutics At , Remote $60,486 - $83,169 a year
Experience, Education and Specialized Knowledge and Skills
Evaluate documented resolutions, analyze trends, and escalate appropriately to management to prevent recurring issues.
Assist in application rollouts according to change management best practices.
Manage site content, ensuring pages are organized, current, appear professional and provide workflow capabilities that support the organizational mission and goals.
Assist with training DEC Teams on how to create knowledge base articles.
Review, improve, and design knowledge content from our Service Desk support teams.
Associate Service Desk Technician
By NTT Ltd. At , Ashburn, 20147, Va $27.30 - $34.10 an hour
Assists in the management of asset Lifecyle activities.
Performs desktop software license management and inventory control.
Takes initial telephone or email inquiries and troubleshoot and manage hardware, software or network problems with users.
Acts as communication coordinator and situation manager during any critical incidents call bridge events.
Strong customer service and interpersonal communication skills with a dedication to customer satisfaction.
Technical knowledge of PC hardware, operating systems, and networking.
Service Desk Technician I (It/Information Services)
By TidalHealth At Salisbury, MD, United States
Experience demonstrating good problem-solving and resolution skills necessary.
Experience operating or supporting Windows products is required.
Previous customer support experience highly desired.
Excellent verbal and written communication skills are required.
Service Desk Technician I Position Requirements
Service Desk Technician I Benefits
Service Desk Technician Jobs
By Leidos At , Camp Springs, 20746, Md $36,400 - $75,600 a year
Provide excellent phone support and oral and written communication skills.
Requires a high school diploma or equivalent and 2+ years of prior relevant experience.
Experienced working in a customer service or call center environment.
Experience working in a lab or professional environment.
After an initial acclimation period, you will be responsible for providing phone, email, and web support to users.
Assist with determining if equipment replacement is warranted and arrange appropriate resolution under warranty.
Service Desk Technician Jobs
By Logicalis, Inc. At Olympia, WA, United States
Trade School Certificate or Associate Degree in related field. Experience / Technical Requirements:
None Other Skills and Abilities
---- Summary Provides support via phone, e-mail and chat for various PC hardware and software applications. Essential Duties and Responsibilities
Controls user\'s computers utilizing remote access tools.
Troubleshoots remote access connectivity problems.
1 year experience in call center or service desk environment.
It Service Desk Technician
By INGELLICOM At , San Juan, Pr
BBA or BS in Computer Science / Information Systems; other post-secondary education considered with relevant experience.
Knowledge configuring corporate email in Outlook 2010 and iPhone devices
Knowledge of hardware/Microsoft operating systems through current version including Office 365
Experience supporting MS Office Suite through current versions
Skilled providing support of personnel as it relates to the use of equipment and software
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
It Service Desk Technician - Level 2
By CIO Technology Solutions At Tampa, FL, United States
Mentor Level 1 staff regarding core technology skills required for CIO Tech’s managed customer networks
3 years of IT support experience within a MSP (Managed Services Environment) preferred
CompTIA A+, Network +, Security Plus, similar certification or experience preferred
Citrix XenApp remote desktop services
2 year (AS) degree in Computer Technology, similar degree or experience preferred
Hybrid work environment (three days in office, 2 days remote)
Service Desk Technician Ii
By Valleywise Health System At , Phoenix, 85008, Az $19.73 - $29.10 an hour
Good problem solving, communication and time management skills.
Must have knowledge of high volume technical and customer support call center ticketing systems.
Must have experience troubleshooting and problem solving customer issues in a technical environment.
Must have experience with current Microsoft products.
Must be able to work independently in the absence of direct supervision, especially during the evening and weekend shifts.
Ability to handle oneself in a professional manner working in a highly stressful environment.

Are you looking for a challenging and rewarding role in IT? We are looking for a Service Desk Technician to join our team and provide technical support to our customers. You will be responsible for troubleshooting and resolving customer issues, as well as providing guidance and advice on IT solutions. If you have a passion for technology and a commitment to providing excellent customer service, this is the job for you!

A Service Desk Technician is responsible for providing technical support to customers and employees. They are the first point of contact for customers and employees who need help with technical issues.

What is Service Desk Technician Skills Required?

• Excellent customer service skills
• Good problem-solving skills
• Ability to troubleshoot technical issues
• Knowledge of computer hardware and software
• Knowledge of network systems
• Knowledge of operating systems
• Ability to work independently and as part of a team
• Good communication skills

What is Service Desk Technician Qualifications?

• High school diploma or equivalent
• Technical certification or degree in computer science, information technology, or related field
• Experience in customer service

What is Service Desk Technician Knowledge?

• Knowledge of computer hardware and software
• Knowledge of network systems
• Knowledge of operating systems
• Knowledge of customer service principles and practices

What is Service Desk Technician Experience?

• Previous experience in a customer service role
• Previous experience in a technical support role

What is Service Desk Technician Responsibilities?

• Respond to customer inquiries via phone, email, or chat
• Troubleshoot technical issues and provide solutions
• Install, configure, and maintain computer hardware and software
• Monitor and maintain network systems
• Provide technical support and training to customers and employees
• Document customer service