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Salesforce Service Business Analyst Jobs

Salesforce Business Analyst Jobs
By VTS At New York, NY, United States
Be Curious - Benefit from a culture that promotes new learning. VTS offers an education stipend to all employees!
Strong analytical skills, including intermediate level Excel skills (Pivot tables, vlookups, etc.)
Experience in data migration and integrating 3rd party systems with Salesforce
Oversee the monthly sales commissions using software
QA and validate changes that impact the existing system through Salesforce
Assist with managing 3rd party app Integrations and configurations for apps such as CaptivateIQ, RingLead, Rollup Helper and DocuSign
Remote Business Analyst - Salesforce
By Tentek, Inc. At California, United States
Experience with CRM (Customer Relationship Management) or account management systems and processes.
Translates high-level business requirements into functional specifications and manages changes to such specifications
Gathers refines and validates complex business requirements, interdependencies, potential risks, and issues.
Work with Business and IT teams to document user stories (requirements), process flows, UAT results, status reports
Three (3) or more years of Salesforce or related CRM experience.
Must be self-motivated with strong analytical, organizational, and project coordination skills.
Salesforce Business Analyst Jobs
By Scale Computing At Indianapolis, IN, United States
A team player who can work well within the team and collaborate cross-functionally, especially in a remote environment
Direct involvement and oversight of developing business requirements, process analysis, specifications, process flows, application design, application configuration, and testing.
Work collaboratively with stakeholders, developers, and project managers to design and implement Salesforce solutions.
Participate in the planning/analysis of business requirements for system changes and enhancements.
Contribute to adoption by improving the user experience through standardization, documentation, training, and ongoing usability improvement initiatives.
3-5 years of Salesforce experience, Business Analyst and/or Admin cert required, or similar role.
Salesforce Service Line Specialist
By SoftServe At United States
Salesforce knowledge and experience in Salesforce Platform, Salesforce Service Cloud, Salesforce Fields Service or CPQ
Give you access to experienced specialists willing to share their knowledge
Experience in implementing full-cycle projects
Active Salesforce certifications or ability to achieve relevant certifications upon hire
Proposing, implementing, and managing the implementation of Salesforce solutions that meet business requirements
Leading the Client sessions to gather, define, and document business requirements
Business Analyst, Salesforce - Consultant
By Talener At New York, NY, United States
Strong requirements gathering skills, and ability to communicate with diverse set of stakeholders (Technical, Non-technical, Executives, Finance teams, users, etc.)
Knowledge and experience working with Salesforce, Salesforce objects
3+ years of professional experience as a Business analyst, with expertise in writing and documentation
Strong emotional intelligence and communication sklils
Health insurance, medical & dental available
6-12 month contract with opportunity to be extended
Salesforce Business Analyst Jobs
By James Hardie At Chicago, IL, United States
Excellent project management skills and a positive attitude
Work with our Sales Ops management to establish suitable administrative, development, and change management processes
Assist new user onboarding and development to grow the Salesforce.com skill set across the organization
Support business and technical requirements as needed
Work independently with members of the user community to define and document development requirements
Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
Business Analyst - Service Product
By JPMorgan Chase & Co. At Columbus, OH, United States
Collecting user requirements and feedback from Product Owners and Tech Leads in formal and informal settings.
3+ years of business analyst or relevant experience as well as record of individual technical achievement
BS/BA degree or equivalent experience (preferred)
Expertise in business requirements writing and communication
Experience with API-based designs, micro services, web services
Specific Responsibilities Include, But Are Not Limited To
Analyst, Business Process, Salesforce
By Eversource Energy At Brockton, MA, United States
Implements new business processes through the applications as requested by the user community and approved by management.
Bachelor’s Degree in Computer Science or related field or the equivalent combination of education and experience.
Good organizational skills, and the ability to deal with multiple and varied System related issues in a given day.
Minimum of three (3+) years of experience
Individual must have current SalesForce Administrator and SalesForce Developer certifications. 
Serves as a champion of organizational change.
Salesforce Business Analyst Jobs
By Coforge At New Jersey, United States
That includes requirements gathering, Salesforce configuration, testing, training and post deployment support.
Experience using Salesforce or similar CRM Products to develop client or business solutions
Hands on experience configuring Salesforce or similar CRM Product, including workflows, validation rules, and security controls
Proven ability leveraging analytical and problem-solving skills in a fast paced environment
Strong presentation, communication (written and verbal) skills, and interpersonal skills
Drive and desire to learn and grow both technical and functional skill sets
Senior Salesforce Business Analyst (Cpq)
By Omniskope, Inc At St Louis, MO, United States
Knowledge of JIRA, Confluence, or similar tracking and management tools.
3 Years of working in & around the Quote to Cash process, including CPQ, Contract Management, and Billing
Facilitate business process review workshops and perform a detailed analysis of client business requirements.
Translate customer requirements into Salesforce design, leveraging best practices and minimizing the need for custom development
Develop technical requirements and specifications for customers and the technical delivery team
Manage technical teams for Force.com development and integrations to other business applications
Business Analyst - Salesforce
By Omniskope, Inc At St Louis, MO, United States
Knowledge of field service management software and tools is a plus.
Monitor key performance indicators (KPIs) and provide regular reports to senior management.
3-5 years of Business Analysis experience in handling Salesforce Projects.
Experience with Field Service Lightning is strongly preferred.
Strong analytical and problem-solving skills, with the ability to develop insights and recommendations based on data analysis.
Experience with Salesforce is highly desirable.
Business Analyst (Service Restaurant Domain)
By LTIMindtree At New York, NY, United States
• Excellent communication, organizational, and project management skills.
• Develop and manage requirements documents.
• Provide support for requirements gathering and business process analysis.
• Develop and manage product roadmaps.
• Ensure that customer requirements are met in the development of product solutions.
• Evaluate and manage product performance.
Salesforce Business Analyst Jobs
By HigherEchelon, Inc. At United States
1-3 years of Salesforce implementation experience.
Software system implementation with customer support experience
Working Knowledge & application of Agile and iterative development methodologies
Strong analytical and problem-solving skills
Experience working with external clients
Strong presentation, communication (written and verbal), and interpersonal skills
Salesforce Business Analyst Jobs
By Mahayugam Inc At Baltimore, MD, United States
📢 Immediate Hiring: Salesforce Business Analyst (5-8 years of experience)
✅ Salesforce Business Analyst with 5-8 years of experience
✅ Drive CRM strategy and optimize sales processes
✅ Collaborate with cross-functional teams for successful project outcomes
Salesforce Analyst Jobs
By Discover International At Chicago, IL, United States
5 years of experience in Project Management or Business Analyst within the IT industry
Experience with Salesforce Automation, Project management, Sales Analytics with Salesforce and/or Veeva
Ability to understand the customer's business requirements and manages the relationship with them.
Identify business problems and gather business requirements for the supported business functions
2 years of experience with business functions such as: Marketing, Sales, Field-based organizations, etc.
Possesses exceptional written and oral communication abilities, demonstrating the capacity to effectively and concisely convey intricate information.
Salesforce Business Analyst Jobs
By Vertisystem At Pleasanton, CA, United States
5+ years experience with Salesforce.com in an Enterprise IT environment.
• Ensure the salesforce platform developed meets the functional system design, business requirements and software release criteria.
Title: Salesforce Business System Analyst
Required onsite: Yes, 50% of the time (Tuesday & Wednesday)
The person in this role should have a key understanding of Salesforce, Business Engagement, and Agile.
• Design, develop, test, document, and deploy high quality business solutions on the Salesforce.com platform.
Salesforce Business Analyst Jobs
By Chartis At , Remote $90,000 - $105,000 a year
Experience with data management, including data cleansing, data migration, and data quality assurance.
Demonstrated ability to understand and translate business requirements into scalable and efficient CRM solutions.
Ability to work independently, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment.
Experience leveraging Salesforce automation tools such as process builder or flow preferred.
Knowledge of Marketing automation tools including Hubspot or Pardot preferred.
Stay informed on industry trends within and related to CRM systems and make recommendations for continuous improvement.
Salesforce Business Analyst (Remote)
By JLG Industries Inc At , Hagerstown, 21742, Md
Provide ongoing day-to-day support for the applications team in addition to project management responsibilities.
Knowledge and understanding of IT Infrastructure Library (ITIL) Service Management.
Document and track the current and future states of business processes and requirements within one or more functional business areas.
Provide artifacts (data model, data maps, knowledge base articles, etc.), educate, and support production team when needed.
Identify and gather appropriate business requirements to create the necessary solution to satisfy the business need.
Assist with facilitation of requirements gathering within one or more business functional areas to develop a comprehensive business requirements document(s).
Sr. Salesforce Business Analyst (100% Remote)
By General Dynamics Information Technology At , , In $100,000 - $150,000 a year
8+ years of experience capturing and writing requirements and/or user stories
Salesforce and/or other Customer Relationship Management (CRM) software application
Verifying completion of requirements with customer and service providers, ensuring expectations are appropriately met
Listing out risks and constraints in relation to identified requirement
Interviewing and interfacing with value streams to obtain needed business requirements
Documenting functional, nonfunctional, and operational requirements specifications
Member Services - Salesforce Administrator And Business Analyst
By Land O'Lakes At , Arden Hills, 55126, Mn $75,040 - $112,560 a year
Identify, install, and maintain apps from the AppExchange for specific business purposes like event management and emails through Marketing Cloud
Paid time off and paid holidays, plus paid benefits for maternity and parental leaves
Gather detailed requirements for improvements or changes to the system and implement them
Configure, manage, monitor, and troubleshoot Salesforce integrations (e.g. MADCAP, Member Marketplace, Risk Margin Insights (RMI)
Assist in training users and grow the Salesforce skillset across Member Relations
4-year degree or equivalent work experience - required

Are you looking for an exciting opportunity to use your Salesforce expertise to help drive business success? We are looking for a Salesforce Service Business Analyst to join our team and help us deliver exceptional customer service. You will be responsible for analyzing customer service data, creating reports, and providing insights to help improve our customer service processes. If you have a passion for Salesforce and a desire to make a difference, this could be the perfect job for you!

A Salesforce Service Business Analyst is responsible for analyzing customer service data and developing strategies to improve customer service operations. They work with Salesforce to develop and implement customer service solutions that meet the needs of the organization.

What is Salesforce Service Business Analyst Job Skills Required?

• Knowledge of Salesforce and its related products
• Knowledge of customer service operations
• Ability to analyze customer service data
• Ability to develop customer service strategies
• Ability to communicate effectively with stakeholders
• Ability to work independently and collaboratively
• Ability to manage multiple projects simultaneously

What is Salesforce Service Business Analyst Job Qualifications?

• Bachelor’s degree in Business Administration, Computer Science, or a related field
• At least two years of experience in customer service operations
• At least one year of experience working with Salesforce
• Knowledge of customer service best practices
• Knowledge of customer service metrics
• Knowledge of customer service software

What is Salesforce Service Business Analyst Job Knowledge?

• Knowledge of customer service operations
• Knowledge of customer service best practices
• Knowledge of customer service metrics
• Knowledge of customer service software
• Knowledge of Salesforce and its related products

What is Salesforce Service Business Analyst Job Experience?

• At least two years of experience in customer service operations
• At least one year of experience working with Salesforce

What is Salesforce Service Business Analyst Job Responsibilities?

• Analyze customer service data to identify areas of improvement
• Develop customer service strategies to improve customer service operations
• Implement customer service solutions using Salesforce
• Monitor customer service operations to ensure compliance with customer service standards
• Collaborate with stakeholders to ensure customer service goals are met
• Manage multiple projects simultaneously to ensure customer service objectives are achieved