Business Analyst - Salesforce

About the company

At Omniskope, Our Mission is to accelerate digital transformation, keeping people at the forefront of what we do and doing it well by doing good. Our people are our employees, our customers, and the communities around us.

We are a growing company headquartered in Saint Louis, USA, expanding our Salesforce team in India. We partnered with industry leaders Salesforce.com and Oracle to enhance our customer business experiences. Our expert services have made us a trusted technology partner to industry leaders across the United States.

To make it simple, We wanted to be your Platform for Success.

Our Values

Customer Success & Excellence.

Own & Inspire

Never stop learning

Collaborate & Communicate

Empathic & People-First

Be a Multiplier

Foster Equality

Have fun

Learn more about Omniskope at https://www.omniskope.com/

Job Overview:

We are seeking a highly analytical and detail-oriented individual to join our team as a Business Analyst. The ideal candidate will have experience in field service operations and be proficient in Salesforce, with the ability to analyze data, identify trends and insights, and provide actionable recommendations to drive business growth and optimize field service operations.

Responsibilities:

• Identify trends and patterns in field service data and provide recommendations to improve customer satisfaction and increase operational efficiency.
• Participate in developing and implementing new field service initiatives and projects.
• Develop and maintain dashboards and reports in Salesforce to provide real-time visibility into field service operations.
• Monitor key performance indicators (KPIs) and provide regular reports to senior management.
• Collaborate with cross-functional teams to identify and implement process improvements to optimize field service operations.
• Analyze field service data and develop insights and recommendations to drive business growth and optimize field service operations.

Qualifications:

• Knowledge of field service management software and tools is a plus.
• 3-5 years of Business Analysis experience in handling Salesforce Projects.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Strong attention to detail and ability to manage multiple priorities.
• "Salesforce Certified Field Service Consultant" certificate is a bonus to have.
• Experience with Field Service Lightning is strongly preferred.
• Must be a US Citizen
• Strong analytical and problem-solving skills, with the ability to develop insights and recommendations based on data analysis.
• Experience with Salesforce is highly desirable.

Omniskope Inc is an Equal Employment Opportunity employer. This organization participates in E-Verify and conducts pre-employment criminal history background checks. Omniskope Inc is committed to employing a diverse workforce.