Business Analyst - Service Product

Specific Responsibilities Include, But Are Not Limited To

The CCB Service Product Group Business Analyst is ultimately responsible for partnering with the Product Owner to create, refine and maintain a healthy backlog of user stories which are easily understood by the consuming team(s).

• Managing product backlog along with Product Owners - including having 2 sprints backlog refined and partnering with Scrum Master on sequencing.
• Refining stories to a level of detail that will enable code to be written and tested without defects or requirements gaps; write acceptance criteria and generate test scripts.
• Running effective JAD sessions and/or team refinement sessions; Juggling multiple stories at any given time, all with aggressive delivery expectations
• Collecting user requirements and feedback from Product Owners and Tech Leads in formal and informal settings.
• Working closely with UX teams on design of new features and components.
• Building relationships with 'co-supplier' stakeholders from multiple regions and products areas and scrum team they work with
• Performing in depth analysis for fact finding on existing behavior of the system (including business logic and end-to-end data flow) and educating stakeholders to help ensure the build of comprehensive, robust requirements.

Qualifications

• Experience with API-based designs, micro services, web services
• BS/BA degree or equivalent experience (preferred)
• Must have a solid ability to analyze complex system requirements and present findings to both; Effective communicator with excellent written communication skills
• Proven track record of delivery and new product feature creation; Familiarity with the business services and offerings associated with Chase; Demonstrated ability to manage tight delivery timelines and calmness under pressure
• Must have the ability easily assimilate information and learn new applications and processes; Experience with agile product development and software delivery lifecycle; Advanced knowledge of using tools like confluence and JIRA
• 3+ years of business analyst or relevant experience as well as record of individual technical achievement
• Expertise in business requirements writing and communication

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans