Remote Business Analyst - Salesforce

Role: Salesforce Analyst

Duration: 12+ months

Job Location: Remote but the candidate must reside in Southern California

Contract - Only W2 candidates. No Corp to Corp applicants

Responsibilities

• Work with Business and IT teams to document user stories (requirements), process flows, UAT results, status reports
• Lead medium to large projects/initiatives in a Salesforce environment
• Work with Salesforce Support
• Ad hoc user and SME support
• Translates high-level business requirements into functional specifications and manages changes to such specifications
• Analyzes business partners’ operations to understand their strengths and weaknesses to determine opportunities to automate processes and functions.
• Perform Impact Analysis across multiple platforms and applications related to Salesforce changes
• Assists with facilitating project governance and corporate priorities
• Gathers refines and validates complex business requirements, interdependencies, potential risks, and issues.
• Assists in the business process design or redesign and documentation as needed. Create and maintain support documents including process maps/flows, user stories, acceptance criteria, status reports, work logs for action items, defects, testing scripts, etc.
• Develops complex business cases
• Works on multiple projects as a project team member, at times as a project leader
• Research and resolve production issues, troubleshooting the Salesforce and batch environments
• Facilitates communication and gains commitment between business units to align solutions with business strategies

Operations/Production Support

• Develop and maintain reporting as a tool for analysis to determine trends, platform/use case performance, and call center operational impact that will lead to potential user stories.
• Maintain quality standards and process documentation and participate in Sprint Reviews and Retrospectives.
• Manage Software, Application, System Upgrades, Enhancements, and Maintenance - as the business liaison of customer and associate-facing systems and applications powered by SFDC.

Experience/Competency

• Strong verbal and written communication skills.
• Three (3) or more years of Salesforce or related CRM experience.
• Strong organizational skills
• Must be self-motivated with strong analytical, organizational, and project coordination skills.
• Must have the ability to communicate effectively with internal and external customers as well as non-technical and technical personnel.
• Must be able to coordinate multiple initiatives simultaneously.
• Experience with CRM (Customer Relationship Management) or account management systems and processes.