Vice President Of Customer Success

HBOX is a Virtual First Company, Enabling Primary Care Providers (PCP) to capture true Virtual Care Opportunities beyond Telehealth. We enable Health Care Providers to provide Proactive and Continuous Care and add new Recurring monthly revenue streams without any upfront cost. With our unique distribution and business model, we are seeing fast acceptance and great adaption with our target customers. We have built unique and Industry’s first Integrated Hardware, Cloud & AI Technologies based Virtual care Platforms for Provider Market. We have customers in 9 States and growing fast.

Now we are looking for a highly entrepreneurial and execution-driven individual with extensive experience in HealthCare Industry specifically on the provider side to join our team, with a hands-on & “roll-up-your-sleeves” work culture. This role, the primary responsibility is to drive and manage the Customer Success and Clinic Operation function to implement, engage, retain, and support our provider Customers and patient population. With our unique business model where our revenue is dependent on customer success, this role can make or break our companies success.

Responsibilities

• Ensure escalated customer issues are responded to with speed and urgency, coordinating resources across the company where needed
• Leverage data to manage performance and priorities for the Customer Success and Clinic Operations teams and channel critical customer feedback to the Product team
• You would collaborate extensively with Marketing, Sales, Product, and Finance teams to achieve customer success
• You will ownfull responsibility for Customer Sucess post-sales i.e both Customer Relationship Management (Account Management) and Clinical Operations function
• Build and Lead the team across states to execute Clinic Operations and Customer Success function

Profile

The right person for this role is:

• 10+ years of experience in Customer Success leadership digital health and EHR setting (preference for experience serving providers and patients)
• Rigorous and disciplined in building and managing a customer base
• Experience building and leading multiple customer-facing teams with a focus on implementation, engagement, and retention
• Undaunted by the bureaucracy and historical practices of Health Care Provider worlds that might get in the way of a lesser person
• Completely self-driven and motivated; Thrives working independently.
• Experience developing key business metrics and track record of consistently delivering against targets in a fast-paced environment
• Passionate about empowering the Medicare population to lead an Active & Healthy Life and creating exceptional value & ROI for our Business customers.
• Exceptional team player capable of driving customer-focused initiatives cross-functionally