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Vice President Of Customer Success

Company

HealthCare Recruiters International
Address Malvern, PA, United States
Employment type FULL_TIME
Salary
Category Hospitals and Health Care
Expires 2023-09-08
Posted at 8 months ago
Job Description

Healthcare VP of Client Success Malvern, PA

My client is a cutting-edge Healthcare Technology Solutions provider that is growing 50% annually!

As a senior leadership team member, you report directly to the CEO.

Direct Reports Include: Assistant Manager of Customer Support, Sr Account Managers, Content Specialist, Subject Matter Specialist, & Technical Support Specialist

Primary Responsibilities Include:

  • Alignment of all customer-facing processes
  • Drive new business growth through greater advocacy and reference-ability
  • Evaluation/improvement cycle for all stages of Customer experience
  • Hiring, Onboarding & Training
  • Increase renewal rates and reduce churn
  • Make success measurable
  • Define and Optimize Customer Lifecycle o Creation and execution of customer journey/customer success strategy for all customers
  • Influence future lifetime value through higher product adoption, customer satisfaction, and NPS scores
  • Drive Customer Experience & Success Outcomes

Compensation: $150,000Base +$+$ Plus Bonus Excellent Benefits!

A fantastic small start-up company culture with great growth potential. If you are interested and would like to hear more about this opportunity please e-mail me your resume [email protected] Thanks! Lisa 😊