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Vice President Of Customer Success

Company

The Caler Group
Address Richmond, VA, United States
Employment type FULL_TIME
Salary
Category Computer Networking Products,Computer and Network Security,Technology, Information and Internet
Expires 2023-07-28
Posted at 10 months ago
Job Description

POSITION SUMMARY /

Responsibilities

As our new VP - Customer Success North America, you can look forward to a position within an ambitious and highly engaged team. You will have the following main responsibilities:

  • Close collaboration with VP - Sales North America
  • Transformation – Delivery focus to Customer success focus
  • Owning and managing relations to North America customers
  • Region strategy, growth strategy, go-to-market strategy
  • Strategic planning as part of the global CS Leadership Team
  • Growing the team as North America grows it set of customers
  • P&L ownership of the North America Services P&L
  • Managing the full Customer Success team in North America - team of 12-15
  • Organizational leadership
  • Working with the Partner team to build a strong eco system of partners


Skills and Experience

  • Strong commercial acumen
  • Leadership/Management skills
  • 8+ years of experience leading within the SW/SaaS consulting area
  • Strong customer relations experience
  • Strong strategic leadership skills
  • Strong stakeholder management skills
  • Commercial experience in contracting and negotiations
  • Strong SW/SaaS implementation project experience
  • Experience of working in a sales-driven organization
  • Experience with developing local strategies
  • Strong knowledge on working with business partners