It Support Specialist Junior Jobs in Union, Arkansas

Good Capacity Management experience in analyzing the capacity and reporting

Experience in Windows Patching Process, Vulnerability Management.

Working experience in vRealize Automations and VMware Log Insight Manager

Good knowledge and hands on experience in P2V/V2V tools like Platespin, VMware Converter and Nutanix Move (formerly Xtract).

Excellent knowledge & Experience in group policies, Login Scripts and troubleshooting & implementation.

Mandatory Hands on Experience in Windows OS and Hardware certification.

Doorgroei binnen alle practice areas. Uiteindelijk richting projectmanagement, security of toch beheer? Het kan!

Persoonlijke fieldmanager: jouw vaste contactpersoon gedurende jouw gehele dienstverband.

Stage) ervaring op een IT-Servicedesk.

IT-gerelateerd mbo 3 of 4 diploma.

Kennis van TOPdesk, Windows 10, Office365 en Active Directory.

Proactieve houding en sterke communicatieve vaardigheden.

Verbal and written communication skills, problem solving skills, customer service and interpersonal skills.

Basic ability to work independently and manage ones time.

IT Support Specialist III Specialized

Provision access to users. Address security issues such as ID and Password.

Log interactions and escalate as needed.

Follow up on escalated issues.

Strong understanding of sales processes, revenue recognition including structuring of a deal, contract management and revenue forecasting

Experience in a Deal Desk, Sales Support, Sales Operations or Sales Contract Administration

Strong presentation, communication and collaboration skills with a results-orientated mentality

Collaborate closely with the extended team in Legal, Finance, Revenue Recognition, Business Models, Order Fulfillment and Operations

Bring non-standard business models, operational requirements and risks to the attention of the broader organization, and drive resolution of these issues

University Degree or Higher Certificate in Business Administration or similar academic studies

Experience working with a ticketing system or Customer Relationship Management (CRM) tool--preferred

Associate degree or equivalent work experience or any equivalent combination of education, training, or experience

One year of related work experience in customer service and/or in information technology systems support

Prior work experience in healthcare environment and/or EMR--preferred

a Tier 1 IT Support Tech (Remote)

Your future? Let's build it!

Experience with Active Directory, user management, and access control.

Assist in the procurement and inventory management of IT equipment and software licenses.

Alara Imaging prides itself on offering healthcare and other benefits to its full-time employees.

Monitor and maintain the integrity and security of the company's operational IT infrastructure, including servers, networks, and managed cloud services.

Set up and manage user accounts and access privileges.

Document IT processes, procedures, and troubleshooting steps for knowledge sharing and training purposes.

Fantastic communication skills, both written and verbal

At least two years of experience supporting a company's IT operation

Service-oriented mindset and the ability to empathize with a wide range of technical experience

Experience working with auditors and security teams is a must

Experience with single sign-on solutions (Okta, Google Auth)

Experience with these platforms: Azure, AWS, JAMF, Okta, Jira

Additional responsibilities include: Guide user to use self-service IT resources, such as ticketing system and knowledge base

Provide top-notch IT support to our local offices as well as our world-wide remote office workers

Required Skills:College Degree in Computer Science, Systems Science, and Computer Engineering or 2+ years of relevant discipline

Strong working knowledge of common applications: email (Gmail), GSuite desktop publishing (Microsoft Office), web browsers (Safari, Chrome...Etc.)

Experience setting-up and deploying Audio/Visual equipment

Reporting to Regional Service Desk Lead, typical responsibilities will include:

Experience with digital security best practices and systems - like firewalls, VPN, password and account management, etc.

An ever growing set of member benefits offered to all Obran Cooperative members

Work with appropriate internal teams to solve tech related issues and manage them through resolution

Effectively prioritize and manage tickets and workload

Make recommendations for purchasing items to fulfill end users' requirements

Proven experience as an IT Helpdesk Support Technician or in a similar role

Familiarity with IT service management (ITSM) principles and tools.

Create and maintain technical documentation, including user guides, troubleshooting procedures, and knowledge base articles.

Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).

Proven experience as an IT Support Specialist or in a similar technical support role.

Strong knowledge of computer hardware, software, networking, and operating systems (Windows and MacOS).

Experience with supporting Windows 10/11.

0-2 years of experience in a similar role, troubleshooting desktop workstations and software installation.

Excellent written and oral communications skills.

Manage security and access privileges for users.

High School Diploma or equivalent.

Ability to lift up to 30 pounds.

Ability to successfully pass a background check in relation to the position applied for.

Experience in technical facility management, creative technology support, or physical production would be helpful in the role

Familiarity in asset tracking, management, and deployment

Capable of following and composing process and procedure documentation (SOPs), training users in complex topics, and interacting positively with upper management

Intimate knowledge of troubleshooting general IT, Network infrastructure, AV systems

2-3 years of experience with Tier 1 IT & Tech support issues required

NeueHouse is open to a variety of educational, professional, and training backgrounds in support of the IT Support Specialist role

Experience with document management systems and e-filing processes.

Provide excellent 2nd line/desk side incident, problem, and request management support, following established processes.

Assist in hardware upgrades, asset management, and IT projects.

Manage video and audio conferences, including software from Cisco, Webex, Zoom, and Microsoft Teams.

Contribute to the knowledge base and stay informed about industry trends.

Extensive hardware knowledge including printers, laptops, iPhones, Android devices.

Regularly create and update knowledge base articles to ensure the information is accurate and relevant

Experience: Have 0-1 year in a technical help desk environment or relevant experience

Analyze incoming service requests and assess their priority according to department policy

Thoroughly and efficiently query incoming service requests to ensure sufficient information exists

Ensure timely resolution and appropriate documentation on all service requests

Provide clear and frequent communication via the ticketing system to end-users throughout the issue resolution process

Other responsibilities may include backing up the IT Manager with the following:

Prioritize issues and create a plan for resolution within SLA timeframes; escalate problems (when required) to the appropriately experienced technician

Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to assist in problem resolution

Consult with users at the work unit or departmental level on complex problems/issues and offer appropriate solutions

B.A. or B.S. with focus on technology or a related field preferred with at least one year of experience required.

Exceptional communicator: skilled listener, asks the right questions, builds relationships with others effectively, strong written and verbal communication

Assist with new hire orientations with new IT technology configurations, software, and remote access

Experience with help desk support activities and/or Windows/MacOS desktop troubleshooting and configurations

Manage user groups and computer accounts in Microsoft Azure

Ability to integrate and troubleshoot technology with printers, conference room AV connections, Teams calls, remote access to Steampunk cloud systems

Experience with troubleshooting Microsoft (Office) 365 applications

Possess good communication skills and the ability work directly with Steampunk employees and contractors to troubleshoot IT issues

On-the-job Training, Skills Development & Certifications

Maintain Windows Workstations, build, troubleshoot, configure and manage.

Manage hardware and software inventory.

One year of Help Desk Technician or other IT Customer Support experience required.

Maintain user accounts and groups in Active Directory.

Administer and troubleshoot VPN Client.

Degree in computer science or equivalence experience/qualifications

Manage and track physical inventories by staff, department and programs

Demonstrate experience installing, configuring and supporting operating systems, PCs, printers, and other hardware

Excellent customer services, organizational, interpersonal and communication skills

Install, configure, upgrade hardware/software on workstations

Identify, research and resolve technical problems

1+ years of experience in the IT Support Field with basic level knowledge and experience in the following:

End user support (Incident Management and Request Fulfillment)

Comfortable communicating with all levels of management

Provide telephone, in-person and remote online support to employees.

Upon ticket submission, provide updates, status and completion information to manager and/or users within ticketing system (ServiceNow).

Excellent written and verbal communication skills

Utilize a knowledge management solution and provide input on enhancing knowledge articles for efficient service.

Record and monitor all end user requests in the Service Management system.

Software product testing including test planning, documentation, execution, defect management and reporting

Security software monitoring and support (Anti-Virus alerts and management)

Inventory control (Asset deployment and inventory management)

Provide feedback to enhance the current capabilities with automation, AI, and machine learning solutions.

Excellent interpersonal communication skills (written, verbal/presentation).

Reliable and internally driven team-player. Effective at driving short-term actions that are consistent with long-term goals. Strong troubleshooting skills.

Willingness to learn new skills and technologies.

Must be a US Citizen due to contractual requirements.

US Citizenship needed to obtain and maintain US Department of Energy "Q" level of security clearance. WE VALUE:

Location: 14520 Botts Road,Kansas City,Missouri,64147,United States