It Support Specialist Jobs

About Carrot

Carrot Fertility is the leading global fertility care platform for women, who are often at the center of fertility care decisions and consequences. Plus, Carrot serves people of every age, race, income, sex, sexual orientation, gender, marital status, and geography. Trusted by hundreds of multinational employers, health plans, and health systems, Carrot's comprehensive clinical program delivers industry-leading cost savings for employers and award-winning experiences for millions of people worldwide. Whether there is a need for care through fertility preservation, male-factor infertility, pre-pregnancy, IVF, pregnancy and postpartum, adoption, gestational surrogacy, or menopause, Carrot supports members and their families through many of the most memorable and meaningful moments of their lives.

The Role

We're looking for our next internal IT person who can help employees with their technology and related issues, buying and tracking gear, helping new hires set up laptops, and general desktop support with a focus on MacOS. The person we’re looking for prioritizes making things happen and dedicates themselves to supporting their fellow Carrot colleagues. We want someone who is passionate about IT, works well under consistent high impact workloads, is self-motivated, and who will find clever ways of helping us educate our workforce on utilizing Macbooks as well as best practices for laptop security. If you're comfortable working on a broad set of IT projects, supporting security objectives and interested in streamlining our current processes (i.e. working smarter, not harder), read on. If you enjoy working with different team members, are passionate about our broader mission, and want to learn more from a growing company, this is the place for you.

The Team

Our IT team is responsible for supporting the company’s tech-related needs as well as managing and implementing various projects within the organization. We are a small but mighty team of 4 people (3 IT Support Specialists reporting into the Director of IT). This person will collaborate closely with our Security team to ensure the integrity and protection of the organization’s systems and data.

Minimum Qualifications

• Experience working with auditors and security teams is a must
• At least two years of experience supporting a company's IT operation
• Exposure to scripting or automation tools
• Fantastic communication skills, both written and verbal
• Must be comfortable working west coast hours (PST)
• Experience troubleshooting OS X
• Service-oriented mindset and the ability to empathize with a wide range of technical experience

Preferred Qualifications

• Exposure to information security and related IT solutions
• Experience with VDI solutions
• Experience with these platforms: Azure, AWS, JAMF, Okta, Jira
• Experience with single sign-on solutions (Okta, Google Auth)

Compensation

Carrot offers a holistic Total Rewards package designed to support our employees in all aspects of their life inside and outside of work, including health and wellness benefits, retirement savings plans, short- and long-term incentives, parental leave, family-forming assistance, and a competitive compensation package. The expected base salary for this position will range from $105,000.00 - $130,000.00. Actual compensation may vary from posted base salary depending on your confirmed job-related skills and experience.

Why Carrot?

Carrot has received national and international recognition for its pioneering work, including Best Diversity, Equity, & Inclusion Product from the Anthem Awards, Fast Company's Most Innovative Companies, CNBC's 100 Barrier Breaking Startups, and more. Carrot is regularly featured in media reporting on issues related to the future of work, women in leadership, healthcare innovation and diversity, equity, and inclusion, including MSNBC, The Economist, Bloomberg, The Wall Street Journal, CNBC, National Public Radio, Harvard Business Review, and more.

Carrot is fully distributed, with teams in more than 40 states across the United States and dozens of countries around the world. It has received numerous workplace awards, including Fortune's Best Workplaces in Healthcare, Quartz’s Best Companies for Remote Workers, and Great Place to Work and Age-Friendly Employer certifications. Learn more at carrotfertility.com.