Sr Customer It Support Specialist

Join a team recognized for leadership, innovation and diversity

Honeywell is a Fortune 100 company that invents and manufactures technologies to address critical challenges linked to global macrotrends such as safety, security, productivity, global urbanization, and energy. With approximately 129,000 employees worldwide, including more than 19,000 engineers and scientists, Honeywell has an unrelenting focus on quality, delivery, value, and technology in everything they make and do. Honeywell has been named a Top 100 Global Innovator for seven years in a row, recognizing the company’s global reach of portfolio and invention influence.

In Kansas City, Honeywell Federal Manufacturing & Technologies (FM&T) manages and operates the U.S. Department of Energy/National Nuclear Security Administration’s (NNSA) Kansas City National Security Campus. This state-of-the-art engineering, manufacturing, and sourcing facility produces a wide array of intricate components to deliver trusted national security products and government services primarily for the NNSA. Honeywell FM&T’s culture of integrity, commitment and continuous improvement enables them to deliver responsive, collaborative, and innovative management and technology services and products that translate into cutting edge solutions to complex national security issues.

***This position will be in Kansas City, MO***

Primary Responsibilities:

• Provides leadership and mentoring for entry level and second-level specialists at multiple locations for the purpose of completing work assignments in a Service Desk environment.
• Responsible for providing a high level of oversight and performance of moderate to complex customer support, troubleshooting activities, project work and training for various Information Technology (IT) services.

• Interacts with customers, IT personnel, IT and Business management in the process of providing IT support as well as Project Support. • Ensure work assignments are scheduled and performed within service level agreements.

• This role requires creating and maintaining high quality, timely and consistent experiences to customers, peers, IT personnel across multiple departments and management. Touch points can include (but is not limited to): In-Person, Email, chat and phone correspondence, Web-based support tools/applications/portals, Support documentation/content, Virtual demos/training sessions, In-person meetings/events/trainings
• Responsible for making sure our customers receive helpful service and timely responses to Information Technology (IT) support requests and questions that are escalated when resolution requires an increased IT skill set.

YOU MUST HAVE:

• At least five or more years of practical analysis and/or implementation experience in at least one IT technical discipline possibly including hardware/software support, telecommunications, data communications, conference room technology or computer networking, preferably in a Service Desk environment.
• Willingness to learn new skills and technologies.
• Bachelors Degree in a computer-related field, or two additional years of direct work experience in a moderate to highly complex IT customer support or Service Desk environment may substitute for required degree.
• Reliable and internally driven team-player. Effective at driving short-term actions that are consistent with long-term goals. Strong troubleshooting skills.
• Excellent interpersonal communication skills (written, verbal/presentation).
• Demonstrated competency with hardware and software troubleshooting, customer support, project support and group/ vendor interaction to resolve technical IT issues pertaining to end user systems FMT2023
• Ability to focus on high-quality work while under pressure. Independent problem-solving skills and self-direction. Ability to react quickly and thrive in a dynamic environment.
• US Citizenship needed to obtain and maintain US Department of Energy "Q" level of security clearance. WE VALUE:

Additional Information

• Category: Information Technology
• JOB ID: req405774
• Must be a US Citizen due to contractual requirements.
• Exempt
• Location: 14520 Botts Road,Kansas City,Missouri,64147,United States

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.