Specialist Help Desk Support Jobs in San Diego, California

RACE: Innovates and accelerates the creation, development, and end-to-end management of Private Brands.

Basic computer knowledge including Microsoft skills

Previous experience providing customer support helpful, but not necessary

Excellent communication skills with proficiency with English a must.

Global experience – your peers and future friends in 5 countries

First point of contact for customers seeking technical assistance via phone or email

RACE: Innovates and accelerates the creation, development, and end-to-end management of Private Brands.

Basic computer knowledge including Microsoft skills

Previous experience providing customer support helpful, but not necessary

Excellent communication skills with proficiency with English a must.

Global experience – your peers and future friends in 5 countries

First point of contact for customers seeking technical assistance via phone or email

Adherence to a pre-defined schedule (Workforce Management)

Minimum 2 years of experience in a customer support environment

Minimum 2 years of experience in a technology environment

Knowledge of customer support best practices, including support case lifecycle

Experience and genuine dedication to customer care/support

Must have strong organizational skills that demonstrate the ability to prioritize upon short notice while maintaining accuracy

Outstanding customer service skills and time management skills.

Knowledge and experience with Windows 10

Knowledge and experience with Microsoft Office 365

Knowledge and experience with Azure

Knowledge and experience with Active Directory and group policies

Knowledge and experience with iphones

Experience with Mobile Device Management (MDM) tools (e.g. Kandji, Jamf)

Perform remote troubleshooting through diagnostic techniques and pertinent questions

Collaborate with other service department to create and maintain best onboarding experience

3+ years of experience as a Help Desk Specialist or related IT Customer Support role

Experience with Mac and Windows platforms

Experience with Google Workspace (G Suite)

Management of help desk ticketing software including escalation and follow-up to completion;

Law firm experience and experience with iManage advantageous;

1-3 years’ of related experience in a related computer support role required;

Working knowledge of computer systems, networking and basic software application support;

Advanced troubleshooting skills and the ability to retain information and solve problems with minimal supervision;

Exceptional customer service skills; and

Strong technical support and troubleshooting skills

Proven experience in help desk support and customer service

Excellent communication skills and attention to detail

CompTIA A+ Certification or equivalent is preferred

Expertise in desktop computers and hardware configurations

Ability to work well in a team and independently

Exceptional organizing and time-management skills

Install well-functioning LAN/WAN and other networks and manage components (servers, IPs etc.)

Manage security options and software in computers and networks to maintain privacy and protection from attacks

Offer timely technical support and teach users how to utilize computers correctly

A+ or other Industry standard certifications

Proven experience as computer technician or similar role

Relevant technical certification (such as a Security+, A+, Network+, CCNA, or GSEC)

A.S. / A.A. Degree and 4 additional years’ experience

8 additional years directly related experience.

Provide phone and in-person support to users in the following areas:

Applications developed under this contract or predecessors.

Serve as the initial point of contact for troubleshooting network applications, hardware, software, PC, and printer problems.

·Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users clearly.

·Strong problem-solving and analytical skills to diagnose and resolve technical issues effectively.

·Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional, etc.) will be a plus.

·Familiarity with common operating systems (Windows, macOS, etc.) and productivity software (Microsoft Office, Google Workspace, etc.).

·Basic understanding of networking concepts and protocols.

·Customer-centric approach with a commitment to delivering exceptional service and support.

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

Respond to queries either in person or over the phone.

Maintain daily performance of computer systems.

Respond to email messages for customers seeking help.

Ask questions to determine nature of problem.

Walk customer through problem-solving process.

The hours for this position will be 12:00 pm - 8:00 pm.

· Comprehensive Healthcare, Dental, Vision, and Prescription Plans

· Commuter, HSA and FSA Spending Accounts

· Short-term and Long-term Disability and Life Insurance Coverage

· 401k and Pension Plan

· 22 PTO Days, 11 paid holidays

Excellent organizational and time management skills

Working knowledge of help desk Healthcare softwares, SaaS databases and remote control

Utilise excellent customer service skills and exceed customers’ expectations

Preserve and grow your knowledge of help desk procedures, products and services

Proven working experience in providing Help Desk support

Bachelor's degree or equivalent work experience

Excellent organizational and time management skills

Working knowledge of help desk Healthcare softwares, SaaS databases and remote control

Utilise excellent customer service skills and exceed customers’ expectations

Preserve and grow your knowledge of help desk procedures, products and services

Proven working experience in providing Help Desk support

Bachelor's degree or equivalent work experience

Experience in the education data sector is a plus.

Offering email and phone support to data respondents year-round.

Strong interpersonal skills with a constructive approach.

General knowledge of technical applications and technologies.

Excellent written and verbal communication skills, especially conveying complex technical information.

Help Desk Support - Remote (MUST be based in Denver area)

Experience with remote troubleshooting preferred.

Possession of A+ (Remote Technician) and Network+ certification is preferred.

Skill in providing technical assistance, guidance, and training to users of varying levels of skills and abilities.

Work location will be remote work until further notice.

Performs basic troubleshooting and triage of computers via remote computer access and phone.

Possession of a high school diploma or an appropriate equivalent, plus one year of experience in an inbound call centre environment

Experienced with the use of ServiceNow or similar ITSM software (i.e. Remedy), specifically Incident Management and Dashboards/Reporting.

Management and facilitation of Incident reporting for Dealer eSites availability.

Additional duties as assigned by ITSM Operations management.

Requires a college or university degree, technical certification or equivalent experience.

This individual can work fully remotely supporting CST hours, Monday - Friday.

Manage Dealer eSites incidents to drive incident resolution and Mean Time to Repair (MTTR) metrics.

Experience working within the education data sector.

Effective and constructive interpersonal skills.

General knowledge of technical applications and technologies.

Detail oriented (i.e., proofing work, spelling, grammar, formatting, etc.).

Ability to collaborate and communicate with internal and external customers (i.e., school districts, BOCES, other CDE units, etc.).

Demonstrates initiative and exhibits a proactive approach to work.

We offer competitive compensation and benefits, including self-managed PTO and significant 401k contributions.

Entry-level position, with experience or certifications preferred

Escalate customer support requirements as needed and communicate relevant information

Excellent communication and customer service skills

Ability to manage and coordinate with third-party vendors

Opportunity to work with a team that solves problems with clients, rather than for them

Demonstrated experience with end user account management.

Demonstrated experience using Helpdesk/Service Desk ticket management system.

Utilize Active Directory and Azure for account management and computer organizational unit management; perform other duties and project work as assigned.

Demonstrated 4 years work experience in Helpdesk or technology support role in higher education/public sector environment.

Demonstrated 3 years of experience in Helpdesk or technology support role

Demonstrated experience troubleshooting infrastructure and network related issues.

Escalates complex issues or customer complaints to Tier-2, Management, or 3rd party to ensure timely resolution if needed.

Other duties or tasks as assigned by management.

Experience with Microsoft Word, Excel, and Outlook is required.

Must be a team player with a positive attitude and able to demonstrate excellent customer service skills.

Strong written and verbal communication skills are required.

Provide exceptional customer service to a variety of national account locations.

Hands on experience with incident and problem management

Device setup and management for new software system.

We offer competitive benefits and learning and development opportunities.

Requires strong communication and excellent customer service skills. Role may be considered mission critical.

Requires a High School degree or equivalent, and at least 5 years of related work experience

You Will Bring These Qualifications: