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It Service Operations Manager Jobs

Operations And Service Manager
By Tacombi At Arlington, VA, United States
Detail-oriented and proactive with an ability to prioritize and deliver results on delegated responsibilities
Excellent communication and organization skills
Able to excel in a high pressure environment always using good judgment and strong decision making skills
Knowledge of health and safety guidelines; Holder of the Food Handler certificate
Serve as an ambassador of the Tacombi brand to make a positive impact on the guests, team and community you touch
Motivate and inspire your FOH team to bring out the best in them every single day
It Operations Manager Jobs
By Accretive Technology Group At Seattle, WA, United States
Familiar with security best practices, patch management, and common defense systems
Experience with Azure Cloud federation and global syndication of authentication and services
Excellent communication skills to collaborate with other engineering departments on mission-critical projects
Employer-paid Medical, Dental, and Vision benefits
$175 transportation Reimbursement ($100 of this may be used for home internet for remote and hybrid employees)
To be successful in this role you have the following skills:
It Service Manager Jobs
By NVIDIA At Santa Clara, CA, United States
Profound expertise in IT service management (ITSM).
Practical hands-on proficiency with project and task management tools, including Jira and ServiceNow.
Outstanding interpersonal capabilities, demonstrated through exceptional written and verbal communication skills.
Experience within a large, multi-functional IT environment.
ITIL Foundations v3 or v4 certification or solid understanding of ITIL & Technical Production support concepts is advantageous.
BS/MS or equivalent experience in Information Technology industry.
It Operations Manager Jobs
By Mana Products At New York City Metropolitan Area, United States
At least 5 years of experience in IT management supporting 200+ users
5+ years of project management experience
5+ years of service delivery management experience
Active Directory & Network domain management experience
Excellent leadership and team management skills
Manage the day-to-day operations of the IT department
Port Operations It Manager
By MSC Cruises At Florida, United States
At least 4 years of supervisory experience, with excellent leadership and people management skills.
Knowledge and demonstrated expertise with the management and support of Microsoft Active Directory Domains.
Five years of successful people management experience.
Assist senior management in planning contingency plans for the terminal.
Actively participate in negotiations and IT contract management.
Provide reports to IT management on facility preparedness and viability to support IT services.
Manager Of It Operations And Service Delivery
By Forgotten Harvest At Oak Park, MI, United States
Manage the onboarding and offboarding of FH staff including identity management, building access control, workspace technology, telephony, MS O365/Teams, and SharePoint
Assist with Forgotten Harvest’s Digital Transformation and IT Strategic Plan; manage small to medium scale technology projects
Manage the building systems including security, door/gate access control, surveillance, digital signage, temperature control systems
Proven experience as an IT Generalist with hands on capability in networking, cyber, desktop, coding, MS O365/Teams
Advanced skills in workflow, Power BI, Power Automation desirable
2-4 years’ experience working with multimedia teleconference rooms, projectors and sound systems; understanding of digital signage systems
It Service Manager Specialist
By CAPCO At , New York $141,000 - $185,000 a year
Bachelor’s degree in IT management or related IT field.
Experience in ITSM Operations within Cloud and On-Prem ecosystems.
Wide-ranging knowledge of information technology topics.
ITIL certification is highly desirable.
Six Sigma or Lean IT certification are a plus.
Steer user-oriented design initiatives by conducting workshops to identify and address process gaps.
Manager, Service Operations Jobs
By National Grid At , Waltham $132,000 - $155,000 a year
5+ years of experience in a service management role - planning, organizing and delivering impactful service improvements in complex technical environments
Experience in defining and delivering product roadmaps and lifecycle management
Provide transparency and visibility to application landscape health and issues, through periodic communications and management reporting, as appropriate.
Experience of working in a multi-vendor outsourced environment and with remote offshore teams
Ensure seamless operations with minimal disruption, of current applications, in support of National Grid’s business requirements and service level agreements.
Manage the operational relationship with, and performance of, suppliers and service providers, to ensure contractual agreements are met.
It Operations Services Manager (Remote Eligible)
By Dollar Tree At , Chesapeake, 23320, Va $130,000 - $145,000 a year
Experience in Vendor Management Operations
Develop and maintain Vendor/Partner relationship management:
Strong understanding of IT service management principles and practices
Independent and proactive management style
Manage IT Department and Vendor/Partner Service model performance:
Manage and maintain Change Control policies and process
Unit Manager - It Service Management
By American Honda Motor Co At , Marysville, 43040, Oh
Service Management to provide ITSM platform and ITSM process development and support services for several NA companies
Vendor Management of Managed Service teams supporting Service Desks and ITSM Application teams
Service Management (ITSM Program and Platform Management) Operations
Provide timely and quality Service Management delivery
5 - 10 years of Customer Support and IT Service Management ITIL Certified
Pay will be based on several variables that include, but are not limited to geographic location, work experience, education, etc.
Service Operations Manager Jobs
By Blue Signal Search At New York City Metropolitan Area, United States
Bachelor's degree in Business Administration, Operations Management, or a related field (or equivalent experience).
Proven experience in operations management, preferably in the pool industry or a related service industry.
Proficiency in using relevant software and tools for service management and data analysis.
Comprehensive benefits package designed to support your overall well-being and financial security.
A comprehensive benefits program, including medical, dental, and vision plans.
Manage relationships, contracts, and performance evaluations to ensure quality standards.
Operations Service Manager Jobs
By Burlington Stores, Inc. At Garden Grove, CA, United States
3+ years of Retail Management or Store Operations experience
Assist in the management of other store operations areas as needed.
Manages the overall execution of operations and receiving SOPS, including the continuous flow process.
Supports the Store Manager and others in areas including but not limited to staffing, sourcing, interviewing, training, and succession planning.
Monitors the receiving process, transfers, debits, damages, and charge-backs and partners with the Receiving Supervisor to maintain the accuracy of inventory.
Come join our team. You’re going to like it here!
It Service Manager Jobs
By Latitude Inc At Cecil County, MD, United States
Design, implement, and maintain IT service management processes and procedures based on ITIL best practices.
Ensure the availability, reliability, and performance of IT services through effective incident, problem, change, and configuration management.
Stay updated with the latest industry trends, technologies, and frameworks relevant to IT service management.
Contribute to the continuous improvement of IT service management processes and tools.
Develop and maintain documentation, including service catalogs, knowledge articles, and standard operating procedures (SOPs).
Collaborate with IT teams to ensure smooth service transitions, including testing, deployment, and knowledge transfer.
Operations Service Manager Jobs
By Delta At , Anchorage, Ak
Must have the flexibility to manage an operation with varying shifts, extended hours, and "on call" requirements
Comprehensive healthBenefits including medical, dental, vision, short/long term disability and life Benefits
Bachelors degree or equivalent experience
Demonstrates expertise in operations and strong customer service skills
Previous leadership experience, including direct reports
Working knowledge of Delta policies and procedures
Service Operations Manager Jobs
By Rivian Automotive At , Salt Lake City, Ut
Lead and take ownership of management responsibility relating to hiring, performance management, and overall employee development planning
Effectively manage remote service teams and a driver of people performance
Demonstrated high-level administrative experience, including advanced computer skills (Microsoft office)
Understanding of problem-solving methods such as SWOT Analysis, Lean implementations, Six Sigma operational and Visual Management standards preferred
Accountable for effectively managing a P&L, Work in Progress (WIP) and customer experience measured by a Net Promoter Score (NPS)
Lead and manage all local operations on the ground with a servant-leadership, hands-on mindset
Operations Service Manager Jobs
By Delta At , Boston, Ma
Must have the flexibility to manage an operation with varying shifts, extended hours, and "on call" requirements
Comprehensive health Benefits including medical, dental, vision, short/long term disability and life Benefits
Bachelors degree or equivalent experience
Demonstrates expertise in operations and strong customer service skills
Previous leadership experience, including direct reports
Working knowledge of Delta policies and procedures
Operations Service Manager Jobs
By Delta Air Lines At Anchorage, AK, United States
Must have the flexibility to manage an operation with varying shifts, extended hours, and "on call" requirements
Bachelor’s degree or equivalent experience
Demonstrates expertise in operations and strong customer service skills
Previous leadership experience, including direct reports
Working knowledge of Delta policies and procedures
Strong written and verbal communication, including platform/presentation skills
Manager It Business Operations
By National Football League At , New York, Ny
Proactively researches, designs, proposes, and manages IT brand and knowledge sharing campaigns, including multi-year long-term programs.
Collaborate with NFL PR to manage, coordinate, and edit IT’s response press requests and releases
Skilled content author across written, visualizations (e.g., data, graph, charts), speeches, presentations, video scripts
Skilled at establishing and maintaining internal and external business relationships
Excellent knowledge of IT and Digital business practices, vocabulary, and terminology
High degree of communication skills; verbal and written
Operations Service Manager Jobs
By Delta Air Lines At Boston, MA, United States
Must have the flexibility to manage an operation with varying shifts, extended hours, and "on call" requirements
Bachelor’s degree or equivalent experience
Demonstrates expertise in operations and strong customer service skills
Previous leadership experience, including direct reports
Working knowledge of Delta policies and procedures
Strong written and verbal communication, including platform/presentation skills
Service Operations Manager Jobs
By Rivian Automotive At , Orlando, Fl
Lead and take ownership of management responsibility relating to hiring, performance management, and overall employee development planning
Effectively manage remote service teams and a driver of people performance
Demonstrated high-level administrative experience, including advanced computer skills (Microsoft office)
Understanding of problem-solving methods such as SWOT Analysis, Lean implementations, Six Sigma operational and Visual Management standards preferred
Accountable for effectively managing a P&L, Work in Progress (WIP) and customer experience measured by a Net Promoter Score (NPS)
Lead and manage all local operations on the ground with a servant-leadership, hands-on mindset

Are you an experienced IT Service Operations Manager looking for a new challenge? We are looking for a motivated and organized individual to join our team and help us deliver exceptional IT services to our customers. You will be responsible for managing the day-to-day operations of our IT services, ensuring that all services are delivered on time and to the highest quality standards. If you have a passion for IT and a drive to succeed, this could be the perfect opportunity for you!

Overview The IT Service Operations Manager is responsible for managing the day-to-day operations of the IT service desk and ensuring that all IT services are delivered in a timely and efficient manner. The IT Service Operations Manager is also responsible for developing and maintaining effective relationships with internal and external customers, as well as ensuring that all IT services are delivered in accordance with established service level agreements. Detailed Job Description The IT Service Operations Manager is responsible for managing the day-to-day operations of the IT service desk, including the development and implementation of service level agreements, the management of customer service requests, and the resolution of customer service issues. The IT Service Operations Manager is also responsible for developing and maintaining effective relationships with internal and external customers, as well as ensuring that all IT services are delivered in accordance with established service level agreements. The IT Service Operations Manager is also responsible for developing and implementing strategies to improve customer service, as well as developing and implementing processes and procedures to ensure the efficient and effective delivery of IT services. Job Skills Required
• Excellent customer service skills
• Excellent problem-solving and analytical skills
• Excellent communication and interpersonal skills
• Knowledge of IT service management principles and processes
• Knowledge of IT service delivery models
• Knowledge of IT service desk operations
• Knowledge of IT service level agreements
• Knowledge of IT service management tools and software
• Knowledge of IT service management best practices
• Knowledge of IT service management frameworks
• Knowledge of IT service management standards
• Knowledge of IT service management processes
• Knowledge of IT service management tools
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• 5+ years of experience in IT service management
• Experience in developing and implementing IT service management processes and procedures
• Experience in developing and implementing IT service level agreements
• Experience in managing customer service requests
• Experience in managing customer service issues
• Experience in developing and implementing strategies to improve customer service
• Experience in developing and implementing IT service management tools and software
• Experience in developing and implementing IT service management best practices
• Experience in developing and implementing IT service management frameworks
• Experience in developing and implementing IT service management standards
Job Knowledge
• Knowledge of IT service management principles and processes
• Knowledge of IT service delivery models
• Knowledge of IT service desk operations
• Knowledge of IT service level agreements
• Knowledge of IT service management tools and software