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It Service Operations Manager Jobs

It Operations Manager Jobs
By Shutterfly At , Fort Mill, 29708, Sc
Manage projects necessary for the maintenance and growth of the department’s services to the business
10+ years of IT experience
5+ years of experience working in a leadership position in an information technology or engineering role, preferably in a manufacturing environment
Experience with system installation, configuration, and analysis
Thorough knowledge of networks and cloud computing
Ability to manage multiple projects across many facilities
Service Operations Manager Jobs
By Rivian Automotive At , Tampa, Fl
Lead and take ownership of management responsibility relating to hiring, performance management, and overall employee development planning
Effectively manage remote service teams and a driver of people performance
Demonstrated high-level administrative experience, including advanced computer skills (Microsoft office)
Understanding of problem-solving methods such as SWOT Analysis, Lean implementations, Six Sigma operational and Visual Management standards preferred
Accountable for effectively managing a P&L, Work in Progress (WIP) and customer experience measured by a Net Promoter Score (NPS)
Lead and manage all local operations on the ground with a servant-leadership, hands-on mindset
Service Innovation (Si) Division Leader (It Manager 6)
By Los Alamos National Laboratory At , Los Alamos, Nm $187,400 - $343,000 a year
Demonstrates skill in the management of handling and distribution of sensitive unclassified information and/or classified information.
Training and certification in information technologies, strategies, and cyber security.
Understand mission and operation to best serve the Institution with the technology needed to support Laboratory mission and operations.
Demonstrated leadership characteristics that include personal integrity, teamwork, effective communication, and a commitment to constructive change and business improvement across organizations.
Operations Service Manager Jobs
By Delta At , New Orleans, 70119, La From $87,100 a year
Must have the flexibility to manage an operation with varying shifts, extended hours, and "on call" requirements
Comprehensive health Benefits including medical, dental, vision, short/long term disability and life Benefits
Bachelors degree or equivalent experience
Demonstrates expertise in operations and strong customer service skills
Previous leadership experience, including direct reports
Working knowledge of Delta policies and procedures
Operations Service Manager, Above Wing, Lax
By Delta At , Los Angeles, Ca From $87,100 a year
Must have the flexibility to manage an operation with varying shifts, extended hours, and "on call" requirements
How you'll help us Keep Climbing (overview & key responsibilities)
Benefits and Perks to Help You Keep Climbing
Comprehensive health Benefits including medical, dental, vision, short/long term disability and life Benefits
What you need to succeed (minimum qualifications)
Bachelors degree or equivalent experience
It Operations Manager Jobs
By Covr Financial Technologies At Boise, ID, United States
Demonstrated leadership and personnel/project management skills.
Develop, implement, and maintain policies, procedures, and associated training plans for infrastructure administration and project management.
Practice IT asset management, including maintenance of component inventory and related documentation.
Design and implement short- and long-term strategic plans to ensure infrastructure capacity meets existing and future requirements.
Four-year university degree or college diploma in the field of computer science and/or 5-7 years equivalent work experience.
Certifications in Cisco, CompTIA Network+ recommended but not required.
Service Operations Manager Jobs
By CVS Health At , , Pa $60,300 - $130,000 a year

This position manages the Integrated Service Model Operations function within the Call Center business environment. Responsible for ensuring quality and productions standards are achieved. Direct ...

It Service Manager Jobs
By Franklin Fitch At Norwell, MA, United States

IT Service Manager | Technology Firm | Norwell | $85,000 - $95,000

Key requirements for the role:

Are you an experienced IT Service Operations Manager looking for a new challenge? We are looking for a motivated and organized individual to join our team and help us deliver exceptional IT services to our customers. You will be responsible for managing the day-to-day operations of our IT services, ensuring that all services are delivered on time and to the highest quality standards. If you have a passion for IT and a drive to succeed, this could be the perfect opportunity for you!

Overview The IT Service Operations Manager is responsible for managing the day-to-day operations of the IT service desk and ensuring that all IT services are delivered in a timely and efficient manner. The IT Service Operations Manager is also responsible for developing and maintaining effective relationships with internal and external customers, as well as ensuring that all IT services are delivered in accordance with established service level agreements. Detailed Job Description The IT Service Operations Manager is responsible for managing the day-to-day operations of the IT service desk, including the development and implementation of service level agreements, the management of customer service requests, and the resolution of customer service issues. The IT Service Operations Manager is also responsible for developing and maintaining effective relationships with internal and external customers, as well as ensuring that all IT services are delivered in accordance with established service level agreements. The IT Service Operations Manager is also responsible for developing and implementing strategies to improve customer service, as well as developing and implementing processes and procedures to ensure the efficient and effective delivery of IT services. Job Skills Required
• Excellent customer service skills
• Excellent problem-solving and analytical skills
• Excellent communication and interpersonal skills
• Knowledge of IT service management principles and processes
• Knowledge of IT service delivery models
• Knowledge of IT service desk operations
• Knowledge of IT service level agreements
• Knowledge of IT service management tools and software
• Knowledge of IT service management best practices
• Knowledge of IT service management frameworks
• Knowledge of IT service management standards
• Knowledge of IT service management processes
• Knowledge of IT service management tools
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• 5+ years of experience in IT service management
• Experience in developing and implementing IT service management processes and procedures
• Experience in developing and implementing IT service level agreements
• Experience in managing customer service requests
• Experience in managing customer service issues
• Experience in developing and implementing strategies to improve customer service
• Experience in developing and implementing IT service management tools and software
• Experience in developing and implementing IT service management best practices
• Experience in developing and implementing IT service management frameworks
• Experience in developing and implementing IT service management standards
Job Knowledge
• Knowledge of IT service management principles and processes
• Knowledge of IT service delivery models
• Knowledge of IT service desk operations
• Knowledge of IT service level agreements
• Knowledge of IT service management tools and software