Operations And Service Manager

Tacombi is a fast-growing, omni-channel consumer and retail brand that is committed to globally sharing Mexican food and culture through hospitality experiences, CPG products, community outreach and digital content. Over the next couple years, we'll be significantly expanding our footprint across the U.S., which means we are going to hire a lot of people and each one of them needs to uphold our brand promise, embody our core values and always extend Mexican Hospitality – Tacombi's unique service culture – to our growing customer and employee bases.

The Operation and Service Manager assists the management team in all day-to-day operations, provide support to staff during service to improve their performance and adopt, embody and implement the Standards of Mexican Hospitality.

Guest Experience

• Serve as an ambassador of the Tacombi brand to make a positive impact on the guests, team and community you touch
• Thoughtfully manage scheduled shifts with a consideration for business activity, while ensuring that both the guests' expectations and the profitability targets are met
• Ensure restaurant cleanliness and an "A" grade from Department of Health to reflect the care and pride in the service we provide
• Ensure that all staff fully embody our mission, exceeding the highest standards of Mexican Hospitality to guarantee that all guests feel welcome and are given responsive, friendly and attentive service at all times

OPERATIONS MANAGEMENT

• Actively participate to achieve company objectives in service quality and consistency, labor costs and employee and guest's satisfaction
• Assist GM to lead the restaurant team in its day-to-day operations through hands-on leadership, attention to detail and an empowering approach to thoughtful decision making
• Motivate and inspire your FOH team to bring out the best in them every single day
• Work with GM to foster an environment that thrives on teamwork, service, hustle and continuous improvement

STAFF DEVELOPMENT

• Be knowledgeable of restaurant policies regarding personnel. Diligently monitor all violations of company policies, rules and procedures, enabling management to administer prompt, fair and consistent corrective actions
• Provide support to staff during service and identify ways to improve their performance
• Assist GM to ensure that Tacombi Training Programs are being executed thoroughly and diligently; participate in the development of the FOH team and assist in the management of one-on-one employee performance evaluations.

Skills You Should Have

• Excellent communication and organization skills
• Natural-born leader with a positive attitude, who is able to teach, willing to learn and take direction
• Able to excel in a high pressure environment always using good judgment and strong decision making skills
• Proficient in Microsoft Word and Excel
• Open availability to work any shift
• Detail-oriented and proactive with an ability to prioritize and deliver results on delegated responsibilities
• Knowledge of health and safety guidelines; Holder of the Food Handler certificate

Tacombi offers equal opportunities to all applicants, and we are committed to supporting diversity, equity and inclusion. We aim to hire, develop and retain top employees through structured processes that reduce bias and promote equity and belonging.