Manager It Business Operations

Overview /Objective

The Manager of IT Business operations is the person responsible for IT program and department operational communications and content. The NFL seeks an individual with experience creating and maintaining programs for successful, inspiring, and engaging content and communications that highlight the mission, goals, and work at all levels of the IT department. The ideal candidate is a skilled story weaver who can combine multiple threads across different topics and subjects to create a larger epic themes and stories. This individual also creates a formal program with tracking and reporting for IT executives for IT initiatives, themes, and stories. This individual is creative and resourceful as well as an excellent listener. This role must be conducted with the utmost of integrity, trust, and discretion handling time and stakeholder sensitive information. As the IT lead for creating interactions and content to drive engagement, this individual takes a deliberate and thoughtful approach that is formal, consistent, and measured for continuous improvement.

Responsibilities

• Primary author and editor of IT communications, policies, and content across all forms of media (presentations, written, visual, video)
• Proactively researches, designs, proposes, and manages IT brand and knowledge sharing campaigns, including multi-year long-term programs.
• Assists IT leaders and team members in creating individual communications and campaigns
• Establishes, manages, and implements a comprehensive and effective IT brand, stakeholder, and team engagement program in collaboration with the CIO and IT Leadership
  • Primary author and editor of IT communications, policies, and content across all forms of media (presentations, written, visual, video)
  • Assists IT leaders and team members in creating individual communications and campaigns
  • Contributing author and editor of external IT communications in partnership with sponsorship
• Contributing author and editor of external IT communications in partnership with sponsorship
• Author and edit speeches and presentations for internal and external appearances by IT team members
• Collaborate with NFL PR to manage, coordinate, and edit IT’s response press requests and releases
• Develops storylines that emphasize NFL values, foster growth and improvement, motivate IT team members, deepen working relationship and celebrate successes and strengths
• Manages the planning and operation of the calendar year of internal IT team events, IT leadership and town hall meetings under the Office of the CIO.
• Authors and develops content in collaboration with the CIO, IT Leadership and HR to build an engaging and rewarding IT team culture
  • Develops storylines that emphasize NFL values, foster growth and improvement, motivate IT team members, deepen working relationship and celebrate successes and strengths
• Assists in the planning and implementation of strategic IT workshops with internal team members, stakeholders, partners, vendors, and Clubs.
• Works with the Office of the CIO leadership to implement and uses metrics to measure the impact of IT programs and communications
• Write letters, interdepartmental memos, and other business correspondence

Required Qualifications

• Skilled at establishing and maintaining internal and external business relationships
• 3+ years authoring technical documents and policies
• Skilled content author across written, visualizations (e.g., data, graph, charts), speeches, presentations, video scripts
• 3+ years planning and facilitating town hall style meetings and collaborative workshops
• Excellent at authoring story lines and illustrations that tie technical work and accomplishments to corporate business objectives and outcomes
• Excellent knowledge of IT and Digital business practices, vocabulary, and terminology
• 3+ years authoring and editing public or internal relations communications and content across written, presentations, visualizations, photo and video content
• 3+ years planning, creating, and executing team building and department values and culture content and events

Preferred Qualifications

• College degree or equivalent professional or military experience

• Confident host and public speaker

• Experienced creating workflow diagrams

• Experienced working with VIP external business partners, franchise owners and executives, sponsorship representatives

• Experienced technical business analyst

• Skilled in utilizing project, resource, and task management software

Other Key Attributes / Characteristics

• High degree of communication skills; verbal and written
• Professional who identifies with the NFL values of integrity, resilience, respect, responsibility to team, tradition and innovation
• Flourishes in a high pressure, high stakes, high engagement workplace
• Excellent at building and maintaining relationships with stakeholders across the organization
• Highly collaborative, plays to win and celebrate as team

Physical Demands

• In office role

Travel

• As needed travel to NFL offices (NJ, LA)
• Infrequent travel to NFL events and partner meetings

Salary / Pay Range

This job posting contains a pay range, which represents the range of salaries or hourly rates that the NFL believes, in good faith, at the time of this posting that it might be willing to pay for the posted job in the location(s) specified. The NFL expects to hire for this position near the middle of the range. Only in truly rare and exceptional circumstances, where an external candidate has experience, credentials or expertise that far exceed those required or expected for the position, would the NFL consider paying a salary or rate near the higher end of the range.

Terms / Expected Hours of Work

• FLSA exempt.
• NFL employees are required to work 40 hours per week.

• The NFL maintains a Flexible Workplace Policy that provides members of our workforce with opportunities to periodically work from a location of their choice, while maintaining a priority on in-person work at an NFL office, which enables us to more effectively collaborate, connect and build a workplace culture that will drive our continued success.
• The NFL is committed to building a diverse, equitable and inclusive work environment that reflects our incredibly diverse fan base. We provide an environment of mutual respect where equal employment opportunities are available to all employees and applicants without regard to status as protected by applicable federal, state, or local law.