Don't worry, we can still help! Below, please find related information to help you with your job search.
- Service Desk Operations Manager
- Customer Service Operations Manager
- Service Operations Advisor
- It Service Operations Manager
- Service Delivery Operations Manager
- Service Operations Supervisor
- Service Operations Enrollment Manager
- Operations Service Manager
- Commercial Service Operations Manager
- Regional Service Operations Manager
Service Operations Manager Jobs
Company | Rivian Automotive |
Address | , Orlando, Fl |
Employment type | |
Salary | |
Expires | 2023-07-02 |
Posted at | 1 year ago |
Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.
As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.
This role requires an experienced professional with high levels of energy and initiative, deep understanding of service processes, go-getter attitude, great leadership skills, and cross-team collaboration. To be successful in this role, you must have a customer-first approach, thrive in ambiguous and unexpected environments, tackling all challenges with a creative and flexible mindset.
Responsibilities
- Build a strong customer-centric team of Mobile/Service Technicians, Service Advisors, and Parts Advisors
- Responsible for ensuring the establishment of safe service business practices and processes
- Lead and take ownership of management responsibility relating to hiring, performance management, and overall employee development planning
- Accountable for effectively managing a P&L, Work in Progress (WIP) and customer experience measured by a Net Promoter Score (NPS)
- Ensure that programs and processes are developed, assessed, communicated, and administered in compliance with Rivian's objectives
- Lead and manage all local operations on the ground with a servant-leadership, hands-on mindset
- Collaborate with Service Operations, Sales, Retail, and Delivery & Field Operations teams
- Develop and maintain a process to track and report on KPI's at the Service Centers
- Prioritize, plan, and coordinate logistics and meetings with internal teams and external parties
- Manage and be accountable for high value inventory reconciliation
- Work in partnership with cross functional teams regularly on implementing and continuously improving field service operations
- Provide the world's best of the best in customer service rivaling any industry
- Follow and promote Rivian's high standards of safety, cleanliness, and organization
- Build a Rivian culture that is inclusive, and maintain high levels of team morale
Qualifications
- Effectively manage remote service teams and a driver of people performance
- Outstanding planning and organizational skills with a focus in operational excellence
- Proven ability to effectively handle and adapt to multiple priorities, organize workload, and meet deadlines
- Detail-oriented with strong analytical and interpersonal skills
- Bachelor's degree or equivalent work experience
- Understanding of problem-solving methods such as SWOT Analysis, Lean implementations, Six Sigma operational and Visual Management standards preferred
- Ability to perform duties with a high level of professionalism, flexibility, discretion, judgment, diplomacy, and tact
- Knowledge of automotive equipment and servicing methods
- Automotive repair knowledge preferred
- Excellent verbal and written and communication skills
- Demonstrated high-level administrative experience, including advanced computer skills (Microsoft office)
- Able and flexible to travel as needed
- Ability to have a direct impact on scalability in a complex organization
- Must possess a valid driver's license and clean driving record
- Experience in leading automotive or high-tech team-orientated, fast-paced work environment
- Automotive Technical skills preferred
- Experience working in start-up environments preferred
Equal Opportunity
Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.
Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at [email protected].
Candidate Data Privacy
Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes ("Candidate Personal Data"). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.
Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian's service providers, including providers of background checks, staffing services, and cloud services.
Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.
Please note that we are currently not accepting applications from third party application services.
-
Systems Analyst - Excel, Xml, Sql, Scripting
By CyberCoders At Salt Lake City, UT, United States 8 months ago
-
(Senior) Finance & Shared Services Manager
By Catholics For Choice At Washington, DC, United States 8 months ago
-
Paralegal - Probate Administration
By CyberCoders At Miami, FL, United States 8 months ago
-
Account Executive - Automotive Software
By ECW Search At United States 8 months ago
-
Construction Project Coordinator Jobs
By CyberCoders At River Falls, WI, United States 8 months ago